CyberTec
CTDS UX Designer
CyberTec, New London, Connecticut, us, 06320
Requisition ID - CTDS UX DesignerRequisition Name - Graphic Artist - Level 4Quantity Requested 5Submission Deadline 08/28/2023Location RemoteMinimum 10 Years' experienceRate: 70 C2C1 Professional Reference
Description
This is UsThe State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service, you'll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.Is This You?Innovation. You enjoy designing services, products, websites, and graphics tied to existing and new digital products.Big Picture Thinking. You strive to improve internal processes and externally facing solutions.User-centric. You derive joy from working with people to drive user-centered research and testing.Embrace Change. You have experience thinking outside of the box, understand the perspectives of others, interpret, and validate with data.Service-Oriented. You are passionate about government innovation and improving services for citizens.About the RoleThe UI/UX Designer will work closely with our cross-functional project team focused on building and improving the State of Connecticut's digital government services. The UI/UX Designer will support the mission by developing and implementing service design, graphic design, and website design with new and ongoing projects. Furthermore, the UI/UX Designer will work with the team to implement user-centric analysis and testing methodologies to improve each digital product.An ideal candidate should be a talented and knowledgeable designer with fresh, creative ideas, and an excellent eye for detail. In addition to understanding user experience design and development methodologies, the candidate should also have experience working in an Agile environment.Experiences Required for This RoleUser Centered Service Design - At least 5 years of experience and use cases with the following:Building and communicating understandings of the users and their behaviorWorking with a cross-functional team to prioritize work to meet user needsProviding insights on how users interact with the service or productDesigning and redesigning services
Website & Graphic Design - At least 5 years of experience and use cases with the following:A portfolio of work including examples of at least 2 real-time projectsUnderstanding of design thinking and design principals related to designing and developing graphics, user interface, user experience, content for website development, social media and printDesigning layouts, typography, line composition, color, and other graphic design fundamentalsPerforms the most complex duties in design and preparation of electronic graphic artwork using various mediaUnderstanding component-based development within a CMSExperience in responsive development across all media platforms: web, mobile, etc.Experience working with an enterprise CMS platform such as Sitecore, Adobe Experience Manager, Drupal, Joomla, etc.Coding experience and understanding HTML 5, Bootstrap 4.0+, CSS 3Understanding of image optimization for web and mobileConfers with supervisors and others as to most appropriate media and method of designPerforms a full range of graphic art activityDesign and maintain websites
User Acceptance Testing - At least 3 years of experience and use cases with the following:Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needsHelping to Client problems while the service is being developed, not once it is liveChecking the operating environment to make sure test results are validHelping increase user and agency confidence in future service or product deliveryHelping reduce the risk of reputational damageRecruiting and leading testing groups; running research sessions with usersUnderstanding accessibility issues and engage with team to build with equality
Digital Platforms, Tools, & Discipline - At least 3 years of experience and use cases with the following:Working with enterprise scale digital platforms and productsUsing of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, ConfluenceExperience working in the Agile development methodology
Performance in Complex Situations - At least 3 years of experience and user cases with the following:Communication and collaboration with state-wide partnersEncouraging of an interactive, cooperative, collaborative, and customer-focused work environmentComfort in blazing a path through an ambiguous work environmentJudgement fitting to the ever-changing environmentGovernment-specific task management
Knowledge, Skills and Ability
UI/UX DesignExperience in designing, managing, and optimizing websitesExperience working in an enterprise component-based CMSExperience in wireframing, prototyping, mock-up creation, IA mapping, user flowsProficiency in HTML 5, Bootstrap 4.0+, CSS 3Proficiency in Adobe Creative Suite: including Adobe XD, InDesign, Illustrator, and PhotoshopProficiency in Zeplin, Sketch, MiroAn understanding of social media management and content creationUnderstanding of image and video optimization for online mediaUnderstanding and application of visual design principalsUnderstanding responsive designExperience in Agile development process
User Acceptance TestingKnowledge of best practices for user experience research and testingWillingness to participate ethnographic research and interviews
Performance in Complex SituationsAbility to distill complex concepts into simple ideasExceptional verbal and written communication skillsDemonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwardsComfort in blazing a path through an ambiguous work environmentPrioritization, organization, and triage in an independent environmentUnderstanding of the Agile development process
Team PlayerSupporting teammates' skills and behaviors development and deliveryCommunication and collaboration with state-wide partnersCreative and analytical thinking with strong problem-solving skillsJudgement in dealing effectively and diplomatically with government staffAbility to maintain strict confidentiality
Preferred Skills & QualificationsAn associate degree or higher in UI/UX design, HCI design, graphic design, web design, or web development5 years professional experience in web design, graphic design, web developmentA portfolio of work including 2 examples of real-time work1 year of user-centered design1 year of user research and analytics1 year of customer relationship management platforms such as Salesforce1 year of web content management platforms such as Sitecore
Description
This is UsThe State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service, you'll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.Is This You?Innovation. You enjoy designing services, products, websites, and graphics tied to existing and new digital products.Big Picture Thinking. You strive to improve internal processes and externally facing solutions.User-centric. You derive joy from working with people to drive user-centered research and testing.Embrace Change. You have experience thinking outside of the box, understand the perspectives of others, interpret, and validate with data.Service-Oriented. You are passionate about government innovation and improving services for citizens.About the RoleThe UI/UX Designer will work closely with our cross-functional project team focused on building and improving the State of Connecticut's digital government services. The UI/UX Designer will support the mission by developing and implementing service design, graphic design, and website design with new and ongoing projects. Furthermore, the UI/UX Designer will work with the team to implement user-centric analysis and testing methodologies to improve each digital product.An ideal candidate should be a talented and knowledgeable designer with fresh, creative ideas, and an excellent eye for detail. In addition to understanding user experience design and development methodologies, the candidate should also have experience working in an Agile environment.Experiences Required for This RoleUser Centered Service Design - At least 5 years of experience and use cases with the following:Building and communicating understandings of the users and their behaviorWorking with a cross-functional team to prioritize work to meet user needsProviding insights on how users interact with the service or productDesigning and redesigning services
Website & Graphic Design - At least 5 years of experience and use cases with the following:A portfolio of work including examples of at least 2 real-time projectsUnderstanding of design thinking and design principals related to designing and developing graphics, user interface, user experience, content for website development, social media and printDesigning layouts, typography, line composition, color, and other graphic design fundamentalsPerforms the most complex duties in design and preparation of electronic graphic artwork using various mediaUnderstanding component-based development within a CMSExperience in responsive development across all media platforms: web, mobile, etc.Experience working with an enterprise CMS platform such as Sitecore, Adobe Experience Manager, Drupal, Joomla, etc.Coding experience and understanding HTML 5, Bootstrap 4.0+, CSS 3Understanding of image optimization for web and mobileConfers with supervisors and others as to most appropriate media and method of designPerforms a full range of graphic art activityDesign and maintain websites
User Acceptance Testing - At least 3 years of experience and use cases with the following:Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needsHelping to Client problems while the service is being developed, not once it is liveChecking the operating environment to make sure test results are validHelping increase user and agency confidence in future service or product deliveryHelping reduce the risk of reputational damageRecruiting and leading testing groups; running research sessions with usersUnderstanding accessibility issues and engage with team to build with equality
Digital Platforms, Tools, & Discipline - At least 3 years of experience and use cases with the following:Working with enterprise scale digital platforms and productsUsing of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, ConfluenceExperience working in the Agile development methodology
Performance in Complex Situations - At least 3 years of experience and user cases with the following:Communication and collaboration with state-wide partnersEncouraging of an interactive, cooperative, collaborative, and customer-focused work environmentComfort in blazing a path through an ambiguous work environmentJudgement fitting to the ever-changing environmentGovernment-specific task management
Knowledge, Skills and Ability
UI/UX DesignExperience in designing, managing, and optimizing websitesExperience working in an enterprise component-based CMSExperience in wireframing, prototyping, mock-up creation, IA mapping, user flowsProficiency in HTML 5, Bootstrap 4.0+, CSS 3Proficiency in Adobe Creative Suite: including Adobe XD, InDesign, Illustrator, and PhotoshopProficiency in Zeplin, Sketch, MiroAn understanding of social media management and content creationUnderstanding of image and video optimization for online mediaUnderstanding and application of visual design principalsUnderstanding responsive designExperience in Agile development process
User Acceptance TestingKnowledge of best practices for user experience research and testingWillingness to participate ethnographic research and interviews
Performance in Complex SituationsAbility to distill complex concepts into simple ideasExceptional verbal and written communication skillsDemonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwardsComfort in blazing a path through an ambiguous work environmentPrioritization, organization, and triage in an independent environmentUnderstanding of the Agile development process
Team PlayerSupporting teammates' skills and behaviors development and deliveryCommunication and collaboration with state-wide partnersCreative and analytical thinking with strong problem-solving skillsJudgement in dealing effectively and diplomatically with government staffAbility to maintain strict confidentiality
Preferred Skills & QualificationsAn associate degree or higher in UI/UX design, HCI design, graphic design, web design, or web development5 years professional experience in web design, graphic design, web developmentA portfolio of work including 2 examples of real-time work1 year of user-centered design1 year of user research and analytics1 year of customer relationship management platforms such as Salesforce1 year of web content management platforms such as Sitecore