Studio Administrator

Description:

The

heart

of

Boston

Ballet

is

the

human

experience.

Through

our

living

and

breathing

art,

we

forge

human

connections—between

artist

and

attendee,

teacher

and

trainee,

friend

and

newcomer,

one's

outer

and

inner

self.

We

believe

that

the

community

of

employees

that

makes

dance

possible

is

better

together

when

talented

individuals

with

varied

life

experiences,

identities,

races,

cultures,

and

ideas

are

welcomed,

encouraged,

and

heard.

The Part-Time Studio Administrator is an integral part of the Boston Ballet School (BBS) administration team and provides support on BBS customer service and day-to-day operational needs. They will primarily work onsite in our Boston and Newton locations. They will act as the main point of contact for faculty, staff, and customers on nights and weekends during Boston Ballet School classes. The Studio Admin. will maintain a positive, comfortable environment in the studio and communicate regularly to the Manager of School Operations and School Program Specialists regarding all operations. This individual will develop and maintain positive relations with parents and students and assist the BBS team in enrolling and retaining prospective and existing customers.

Weeknight

and

weekend

availability

is

required.

Please include a cover letter and resume with your application in order to be considered for this position.

ESSENTIAL DUTIES

Customer RelationsAct as first point of contact to all constituents entering Boston Ballet buildings. Maintaining a friendly, welcoming environment.Maintain positive relations and open communication with parents and students and all Boston Ballet School staff.Answer phone calls and emails and assist with all school related questions.Prepare, schedule, and follow up on all placement/trial classes.Provide the best possible customer service to families by answering BBS phone lines.Administrative Duties and OperationsMaintain student attendance records, including recording absences, scheduling make-up classes, and submitting monthly attendance reports.Assist administrative staff in registration process.Return phone calls and emails throughout shift and as requested.Maintain all correspondence as requested by the Manager of Operations and Associate Director.Collect and record Boston Ballet School tuition for all student and adult programs.Administer nightly adult classes and processing related money.Assist in all Boston Ballet School related performances and auditions.Cover other co-workers' schedules when necessary.Other job-related assignments as required.Provide support with BBS faculty by setting up computers or checking in before classes begin.Enter and assist in BBS virtual classes whenever needed to admit students from the waiting room, start class, help troubleshoot issues, or otherwise support students and staff.Requirements:

Flexibility, positive attitude, and good work ethic.Excellent attention to detail and organizational skills.Excellent computer skills (Proficient in Microsoft Office, experience with Tessitura a plus).Basic accounting skills.Strong written and verbal (phone and in person) communication skills.Comfortable interacting with customers through various channels.Ability to work independently and as part of a team.Thrives in fast paced environment and excels with multi-tasking.Enthusiastic about working with students of all ages and passionate about art education.Some background and/or interest in dance/performing arts a plus.Ability to travel to both school locations is preferred.Bilingual candidates are strongly encouraged to apply.Boston Ballet is an Equal Opportunity Employer

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