UX Designer

UX/UI DesignerThis Is NOT a C2C Position. C2C Candidates will NOT be considered.Work Location: Detroit, MI (Hybrid)Duration: 6+ MonthsPay Rate: $42-50/hr W2Top 3 Skills:• 5+ years designing digital user experiences with a preferred 3+ years of experience in transactional user interface design. UX design mastery involving information architecture, wireframing, and prototyping.• Online portfolio with detailed narrative outlining approach and scope of involvement. • Proficiency in Figma, Sketch, InVision, Adobe CC, or other industry standard design authoring tools.• Knowledge of HTML, CSS, and UI frameworks or component libraries.• Familiarity working with design systems.Job Description:- Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface.- Partner with customer care agents to fully understand their needs.- Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience.- Use Salesforce Lightning design system to define an Architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently.- Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices.- When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience.- Work with technology team to determine feasibility and implementation timelines.- Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners- Must be highly innovative and inspire commitment to a higher standard.- Solutions-oriented with the ability to multi-task and adapt quickly to changing requirements and conditions.- Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement.If you think this position is a good fit, please reach out to me - feel free to call, text, e-mail, or apply to this posting!Brett Middletonbmiddleton@alinestaffing.com