UX Designer

UX/UI Designer This Is NOT a C2C Position. C2C Candidates will NOT be considered. Work Location: Detroit, MI (Hybrid) Duration: 6+ Months Pay Rate: $42-50/hr W2 Top 3 Skills: • 5+ years designing digital user experiences with a preferred 3+ years of experience in transactional user interface design. UX design mastery involving information architecture, wireframing, and prototyping. • Online portfolio with detailed narrative outlining approach and scope of involvement. • Proficiency in Figma, Sketch, InVision, Adobe CC, or other industry standard design authoring tools. • Knowledge of HTML, CSS, and UI frameworks or component libraries. • Familiarity working with design systems. Job Description: - Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface. - Partner with customer care agents to fully understand their needs. - Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience. - Use Salesforce Lightning design system to define an Architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently. - Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices. - When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience. - Work with technology team to determine feasibility and implementation timelines. - Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners- Must be highly innovative and inspire commitment to a higher standard. - Solutions-oriented with the ability to multi-task and adapt quickly to changing requirements and conditions. - Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement. If you think this position is a good fit, please reach out to me - feel free to call, text, e-mail, or apply to this posting! Brett Middleton bmiddleton@alinestaffing.com