Bluegreen Vacations
In House Marketing Manager - Solara Surfside Resort
Bluegreen Vacations, Miami, Florida, us, 33222
The In-House Marketing Manager
is responsible for overseeing the day to day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters and exchangers).Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessionsManage representative performance standards & penetrationDesign programs to increase tour flow during off season monthsMaintain site penetration above approved levels without generating guest complaintsMaintain tour and/or gifting cost below approved or budgeted levelsHold weekly meetings with all associates to address procedures, policies, issues, and programsEnsure weekly In-House reports are submitted to In House by set deadlineManage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpointJob Requirements:
High School Diploma or equivalentOne year of Timeshare, Management and Customer Service experienceConcierge, Web Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite.Detailed-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization
is responsible for overseeing the day to day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters and exchangers).Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessionsManage representative performance standards & penetrationDesign programs to increase tour flow during off season monthsMaintain site penetration above approved levels without generating guest complaintsMaintain tour and/or gifting cost below approved or budgeted levelsHold weekly meetings with all associates to address procedures, policies, issues, and programsEnsure weekly In-House reports are submitted to In House by set deadlineManage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpointJob Requirements:
High School Diploma or equivalentOne year of Timeshare, Management and Customer Service experienceConcierge, Web Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite.Detailed-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization