City of Lincoln/Lancaster County, NE
Emergency Communications Operations Manager
City of Lincoln/Lancaster County, NE, Lincoln, Nebraska, United States, 68511
Salary:
$32.87 - $43.84 Hourly
Location :
Lincoln, NE
Job Type:
Full time/probationary or status
Job Number:
202400479
Department:
Police Department
Opening Date:
07/08/2024
Closing Date:
7/21/2024 11:59 PM Central
Job Posting Information
The Lincoln Police Department has an exciting new position within the Emergency Communications Center! This is responsible supervisory work assisting with the directing and coordinating the activities of the Emergency Communication (911) Center and the City-wide communication system. This is a civilian position.
Work involves responsibility for the supervision of subordinate Dispatchers engaged in receipt and transmission of messages by means of the City-wide communication system. Work also involves analyzing data and developing and implementing programs to provide a modern and innovative communication system; and ensures adherence to applicable rules and regulations of the Federal Communications Commission. An employee in this class is expected to exercise considerable independent judgment and personal initiative within the framework of departmental policies, equipped with excellent problem-solving skills. Supervision is received from an administrative superior with work being reviewed in the form of reports, conferences, and effectiveness of communication operations. Supervision is exercised over subordinate dispatching employees.
Nature of Work/Examples of Work Performed
Provides operational insight as a part of the research and analysis of various programs pertaining to emergency communications; analyzes data and develops programs to provide a modern innovative communication system; recommends changes as necessary to ensure proper and efficient operation of the communication system.
Supervises subordinate dispatchers engaged in the receipt and transmission of messages to emergency services.
Coordinates response to records request of the Emergency Communication (911) Center.
Develops and oversees training programs to ensure employee proficiency, including on-the-job training and acquiring required certifications. Responsible for employee training records and continuing education requirements to meet and/or exceed state training standards.
Develops and implements the annual employee bid.
Ensures adherence to applicable rules and regulations of the Federal Communications Commission.
Completes personnel evaluations, identifies personnel performance improvement needs, and completes disciplinary action.
Oversees and coordinates the Emergency Communication (911) Center's Incident Dispatch Team (IDT).
Performs related work as required.
Desirable Knowledge, Abilities & Skills/Desirable Training & Experience
Desired:Considerable knowledge of communication facilities, radio equipment, and management practices as they pertain to the operation of a centralized communication system.
Considerable knowledge of the principles and practices of radio communications as well as the proper procedures used in emergency services dispatching.
Considerable knowledge of the rules and regulations of the Federal Communications Commission as they pertain to the operation of a centralized emergency services communication system.
Considerable knowledge of the concepts and application of professional conduct and organization integrity.
Ability to develop, coordinates and supervise subordinates in the Emergency Communication (911) Center, including professional development to meet the needs of the organization.
Ability to research and analyze information and research findings and recommend necessary changes as deemed necessary.
Ability to develop and implement public-safety answering point (PSAP) policies, procedures and protocols.
Ability to execute operational directives in cooperation with organizational peers.
Ability to communicate effectively both orally and in writing.
Ability to establish and maintain effective working relationships with public safety officials, community partners, co-workers, and the general public.
Minimum Qualifications/Necessary Special Requirements
MINIMUM QUALIFICATIONS:Graduation from high school or equivalent plus four years of experience in public safety communications including three years of supervisory experience; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.
NECESSARY SPECIAL REQUIREMENTS
Possession of an Emergency Number Professional (ENP) certification from the National Emergency Number Association within one (1) year of employment.
Completion of the following Federal Emergency Management Agency Incident Command System Courses within one (1) year of employment: FEMA ICS 300 and ICS 400.
NO FELONY OR CLASS 1 MISDEMEANORS. An extensive background check will be done on the top candidate(s). The background check will consist of, but not limited to, criminal history check, past employment reference check and credit check.
We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees' professional and personal lives. The following benefits are available for this position:
Pay increases
are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance.We encourage
a healthy work-life balance
by offering 11 days of vacation leave and 12 days of sick leave annually that you begin accruing upon hire; plus 11 paid holidays and 2 personal convenience days.All
medical, dental, and vision benefits for you and your family
begin the first of the month following hire, no need to wait!30 days of
Paid Parental LeaveEmployee Assistance Programs
offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching.Up to 4 days of
Funeral and Bereavement
Leave$70,000 of
Life Insurance$1,250 of
Tuition Reimbursement401(a) Retirement Plan . If you make a 7% contribution, the City will contribute 9%Employer provided
Post Employment Health Plan
for eligible medical expenses that occur after you leave City employment.Optional benefits include:
Medical and/or Dependent Care
Flexible Spending AccountsAllstate Voluntary PlansSupplemental Term LifeDeferred Compensation Plans
01
APPLICATION COMPLETION ACKNOWLEDGMENT: 1. This application process is hand scored. 2. All questions must be fully answered to receive full credit. 3. Copied/pasted answers will not receive full credit.4. "See resume" in lieu of providing detailed responses will not receive full credit.5. All employers, work and volunteer experience, and education referred to on this questionnaire must also be listed in the Work and Education sections of the application for verification and to receive credit.6. I am responsible for the accuracy and completeness of my application.
Acknowledge
02
Indicate your highest level of school.
High School Diploma/GEDSome CollegeAssociate's DegreeBachelor's DegreeMaster's DegreeNone
03
Do you have any of the following certifications: (check all that apply)
ENPRPLCPEAPCO or NENA Supervisor CourseCMCP or CCMOther (specify below)None
04
If other, please specify.
05
I understand I will be required to become Emergency Number Professional (ENP) certified within one (1) year of employment.
I understand
06
I understand I will be required to complete the Federal Emergency Management Agency Incident Command System Courses within one (1) year of employment: FEMA ICS 300 and ICS 400.
I understand
07
Do you have experience operating communication and emergency service equipment utilized in dispatching public safety and medical emergency personnel? (Experience may include additional duties and training such as Incident Dispatch Team, Emergency Management Training or Education, volunteer activities, computer usage and other technologies that may be of a similar nature and when included with actual employment may total more than actual years employed. )
No experienceYes, less than 6 months experienceYes, 6 months to 2 years experienceYes, 2 to 4 years experienceYes, 4 to 6 years experienceYes, more than 6 years experience
08
If yes, please list the employer(s) from your application where you acquired this experience AND describe your work duties.
09
Do you currently possess a valid Emergency Medical Dispatch certification through the international Academies of EMD?
YesNo
10
If yes, please indicate when and where you acquired this certification.
11
Do you possess a current CPR certification?
YesNo
12
Do you have supervisory experience?
No experienceYes, less than 6 months experienceYes, 6 months to 2 years experienceYes, 2 to 4 years experienceYes, 4 to 6 years experienceYes, more than 6 years experience
13
If yes, please list the employer(s) from your application where you acquired this experience AND describe your work duties.
14
I understand the selection process for this position will consist of 2 steps. 1. An in-person panel interview. 2. Assessment Center. The top candidates from the panel interview will be invited to the Assessment Center, which will include presenting a policy I have written, a counseling/critical conversation I've had with an employee and a presentation on a training topic of my choice.
I understand
Required Question
$32.87 - $43.84 Hourly
Location :
Lincoln, NE
Job Type:
Full time/probationary or status
Job Number:
202400479
Department:
Police Department
Opening Date:
07/08/2024
Closing Date:
7/21/2024 11:59 PM Central
Job Posting Information
The Lincoln Police Department has an exciting new position within the Emergency Communications Center! This is responsible supervisory work assisting with the directing and coordinating the activities of the Emergency Communication (911) Center and the City-wide communication system. This is a civilian position.
Work involves responsibility for the supervision of subordinate Dispatchers engaged in receipt and transmission of messages by means of the City-wide communication system. Work also involves analyzing data and developing and implementing programs to provide a modern and innovative communication system; and ensures adherence to applicable rules and regulations of the Federal Communications Commission. An employee in this class is expected to exercise considerable independent judgment and personal initiative within the framework of departmental policies, equipped with excellent problem-solving skills. Supervision is received from an administrative superior with work being reviewed in the form of reports, conferences, and effectiveness of communication operations. Supervision is exercised over subordinate dispatching employees.
Nature of Work/Examples of Work Performed
Provides operational insight as a part of the research and analysis of various programs pertaining to emergency communications; analyzes data and develops programs to provide a modern innovative communication system; recommends changes as necessary to ensure proper and efficient operation of the communication system.
Supervises subordinate dispatchers engaged in the receipt and transmission of messages to emergency services.
Coordinates response to records request of the Emergency Communication (911) Center.
Develops and oversees training programs to ensure employee proficiency, including on-the-job training and acquiring required certifications. Responsible for employee training records and continuing education requirements to meet and/or exceed state training standards.
Develops and implements the annual employee bid.
Ensures adherence to applicable rules and regulations of the Federal Communications Commission.
Completes personnel evaluations, identifies personnel performance improvement needs, and completes disciplinary action.
Oversees and coordinates the Emergency Communication (911) Center's Incident Dispatch Team (IDT).
Performs related work as required.
Desirable Knowledge, Abilities & Skills/Desirable Training & Experience
Desired:Considerable knowledge of communication facilities, radio equipment, and management practices as they pertain to the operation of a centralized communication system.
Considerable knowledge of the principles and practices of radio communications as well as the proper procedures used in emergency services dispatching.
Considerable knowledge of the rules and regulations of the Federal Communications Commission as they pertain to the operation of a centralized emergency services communication system.
Considerable knowledge of the concepts and application of professional conduct and organization integrity.
Ability to develop, coordinates and supervise subordinates in the Emergency Communication (911) Center, including professional development to meet the needs of the organization.
Ability to research and analyze information and research findings and recommend necessary changes as deemed necessary.
Ability to develop and implement public-safety answering point (PSAP) policies, procedures and protocols.
Ability to execute operational directives in cooperation with organizational peers.
Ability to communicate effectively both orally and in writing.
Ability to establish and maintain effective working relationships with public safety officials, community partners, co-workers, and the general public.
Minimum Qualifications/Necessary Special Requirements
MINIMUM QUALIFICATIONS:Graduation from high school or equivalent plus four years of experience in public safety communications including three years of supervisory experience; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.
NECESSARY SPECIAL REQUIREMENTS
Possession of an Emergency Number Professional (ENP) certification from the National Emergency Number Association within one (1) year of employment.
Completion of the following Federal Emergency Management Agency Incident Command System Courses within one (1) year of employment: FEMA ICS 300 and ICS 400.
NO FELONY OR CLASS 1 MISDEMEANORS. An extensive background check will be done on the top candidate(s). The background check will consist of, but not limited to, criminal history check, past employment reference check and credit check.
We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees' professional and personal lives. The following benefits are available for this position:
Pay increases
are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance.We encourage
a healthy work-life balance
by offering 11 days of vacation leave and 12 days of sick leave annually that you begin accruing upon hire; plus 11 paid holidays and 2 personal convenience days.All
medical, dental, and vision benefits for you and your family
begin the first of the month following hire, no need to wait!30 days of
Paid Parental LeaveEmployee Assistance Programs
offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching.Up to 4 days of
Funeral and Bereavement
Leave$70,000 of
Life Insurance$1,250 of
Tuition Reimbursement401(a) Retirement Plan . If you make a 7% contribution, the City will contribute 9%Employer provided
Post Employment Health Plan
for eligible medical expenses that occur after you leave City employment.Optional benefits include:
Medical and/or Dependent Care
Flexible Spending AccountsAllstate Voluntary PlansSupplemental Term LifeDeferred Compensation Plans
01
APPLICATION COMPLETION ACKNOWLEDGMENT: 1. This application process is hand scored. 2. All questions must be fully answered to receive full credit. 3. Copied/pasted answers will not receive full credit.4. "See resume" in lieu of providing detailed responses will not receive full credit.5. All employers, work and volunteer experience, and education referred to on this questionnaire must also be listed in the Work and Education sections of the application for verification and to receive credit.6. I am responsible for the accuracy and completeness of my application.
Acknowledge
02
Indicate your highest level of school.
High School Diploma/GEDSome CollegeAssociate's DegreeBachelor's DegreeMaster's DegreeNone
03
Do you have any of the following certifications: (check all that apply)
ENPRPLCPEAPCO or NENA Supervisor CourseCMCP or CCMOther (specify below)None
04
If other, please specify.
05
I understand I will be required to become Emergency Number Professional (ENP) certified within one (1) year of employment.
I understand
06
I understand I will be required to complete the Federal Emergency Management Agency Incident Command System Courses within one (1) year of employment: FEMA ICS 300 and ICS 400.
I understand
07
Do you have experience operating communication and emergency service equipment utilized in dispatching public safety and medical emergency personnel? (Experience may include additional duties and training such as Incident Dispatch Team, Emergency Management Training or Education, volunteer activities, computer usage and other technologies that may be of a similar nature and when included with actual employment may total more than actual years employed. )
No experienceYes, less than 6 months experienceYes, 6 months to 2 years experienceYes, 2 to 4 years experienceYes, 4 to 6 years experienceYes, more than 6 years experience
08
If yes, please list the employer(s) from your application where you acquired this experience AND describe your work duties.
09
Do you currently possess a valid Emergency Medical Dispatch certification through the international Academies of EMD?
YesNo
10
If yes, please indicate when and where you acquired this certification.
11
Do you possess a current CPR certification?
YesNo
12
Do you have supervisory experience?
No experienceYes, less than 6 months experienceYes, 6 months to 2 years experienceYes, 2 to 4 years experienceYes, 4 to 6 years experienceYes, more than 6 years experience
13
If yes, please list the employer(s) from your application where you acquired this experience AND describe your work duties.
14
I understand the selection process for this position will consist of 2 steps. 1. An in-person panel interview. 2. Assessment Center. The top candidates from the panel interview will be invited to the Assessment Center, which will include presenting a policy I have written, a counseling/critical conversation I've had with an employee and a presentation on a training topic of my choice.
I understand
Required Question