Microsoft Corporation
Senior UX Researcher
Microsoft Corporation, Redmond, Washington, United States, 98052
The Microsoft Azure Cloud Experiences Studio is seeking a motivated, creative and customer focused Senior UX Researcher. As a part of a multidisciplinary team, you’ll directly influence and help create the next generation of cloud infrastructure and realizing our goal of creating the World's Computer. Cloud infrastructure is the foundation for everything Microsoft builds to empower customers worldwide. You’ll join a global array of technological experts from a multitude of backgrounds, life experiences, and disciplines. You’ll live and breathe the cloud, thinking through and answering the urgent needs of the world’s greatest organizations. And you’ll imagine and create the foundation of the era of intelligent computing. You'll join and nurture a culture that highly values personal growth, flexibility in response to the ever-changing global climate, and a hybrid work philosophy.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Lead our metrics for the end-to-end resilience effort customer support platforms.
Improving the customer experience through quantitative testing and evaluation; auditing, modifying, and creating data pipelines; distilling and articulating complex customer data; creating journey maps with actionable insights and enhancements; and establishing a baseline of data practices with a focus of improving customer resilience, support team effectiveness, and user satisfaction across platforms.
You will use sense-making and apply statistical analysis to distill data for a product, product line, or service, then share accessible insights that improve design and engineering processes for that product, product line, or service.
You will conduct research that defines the customer in order to inform product strategy for a product, product line, or service.
You’ll also help create new solutions and apply UX testing to uncover insights for continuous improvements.
You will study the entire funnel to gain insights into user behavior and understand churn and the reason for a product, product line, or service. You’ll also study industry and vertical trends to reduce uncertainty.
You will collaborate in cross-disciplinary research efforts. This will involve coaching various stakeholders, providing research tools, recruiting programs for research, and putting on large-scale customer learning events.
Other
Embody ourCulture (https://careers.microsoft.com/v2/global/en/culture) & Values (https://www.microsoft.com/en-us/about/corporate-values)
Qualifications
Required Qualifications:
Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years experience working in product or service design and/or shipping production code OR equivalent experience.
OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s)experience working in product or service design and/or shipping production code
OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
3+ years relevant domain experience within technology sector.
3+ years experience in research methods impacting both product direction and detailed experience design.
Experience focused on Quantitative Research.
Experience with cloud computing architecture.
UX Research IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until July 17, 2024.
#azurecorejobs #cloudexperiencesstudio
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Lead our metrics for the end-to-end resilience effort customer support platforms.
Improving the customer experience through quantitative testing and evaluation; auditing, modifying, and creating data pipelines; distilling and articulating complex customer data; creating journey maps with actionable insights and enhancements; and establishing a baseline of data practices with a focus of improving customer resilience, support team effectiveness, and user satisfaction across platforms.
You will use sense-making and apply statistical analysis to distill data for a product, product line, or service, then share accessible insights that improve design and engineering processes for that product, product line, or service.
You will conduct research that defines the customer in order to inform product strategy for a product, product line, or service.
You’ll also help create new solutions and apply UX testing to uncover insights for continuous improvements.
You will study the entire funnel to gain insights into user behavior and understand churn and the reason for a product, product line, or service. You’ll also study industry and vertical trends to reduce uncertainty.
You will collaborate in cross-disciplinary research efforts. This will involve coaching various stakeholders, providing research tools, recruiting programs for research, and putting on large-scale customer learning events.
Other
Embody ourCulture (https://careers.microsoft.com/v2/global/en/culture) & Values (https://www.microsoft.com/en-us/about/corporate-values)
Qualifications
Required Qualifications:
Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years experience working in product or service design and/or shipping production code OR equivalent experience.
OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s)experience working in product or service design and/or shipping production code
OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
3+ years relevant domain experience within technology sector.
3+ years experience in research methods impacting both product direction and detailed experience design.
Experience focused on Quantitative Research.
Experience with cloud computing architecture.
UX Research IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until July 17, 2024.
#azurecorejobs #cloudexperiencesstudio
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .