Isoftech
UX/CX Researcher || 100% Remote
Isoftech, New York, New York, United States,
UX/CX Researcher100% RemoteOnly USC'sJob DescriptionWe seek a talented mixed-methods researcher to join a growing Agile product team focused on delivering analytics dashboards and Voice of the Customer insights for our client, while also discovering and eventually validating AI-driven solutions to CX and service challenges. As a UX/CX Researcher, you have a pivotal role in advocating for the external customer and VOC user while collaborating with the stakeholders and across functions within the team to bring an actionable Voice of the Customer program to life. You will be responsible for conducting quantitative and qualitative research, synthesizing secondary research, and translating research into powerful stories. You will distil findings into actionable insights, advocate for customer and user needs, collaborate on the design of data visualizations and dashboards, and validate them with users, and more.Key ResponsibilitiesÏ Work to support the vision and strategy established by project leadership in alignment with business objectivesÏ Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions.Ï Help drive empathy and validate concepts by conducting interviews and surveys, developing personas, and conducting other research.Ï Activate the insights drawn from surveys, analytics, and quantitative data by identifying key opportunity areas in the context of strategic directionÏ Help teams iterate by testing solutions for usability and accessibility, running feedback sessions, and conducting related research.Ï Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate your user's story and deliver actionable insights.Ï Partner with data scientist and BI analyst to develop visualizations and interpret data/analytics.Basic QualificationsÏ Bachelor's degree in psychology, social sciences, behavioral science, human computer interaction, human factors, or related field.Ï 3+ years of UX or CX research experience applied to digital experiences.Ï Able to provide a case study demonstrating your research process and deliverables, including qualitative and quantitative insights, rich storytelling, and product recommendations.Preferred QualificationsÏ Master's degree in psychology, social sciences, behavioral science, human computer interaction, human factors, or related field.Ï 10+ years total work experience preferredÏ Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred.Ï
Experience in federal IT contracting preferred.Professional SkillsÏ Complete tasks effectively and on schedule as part of a broader development team.Ï Participate in an Agile process to learn quickly and iterate on your project's user experience.Ï Understand research ethics and best practices to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts.Ï Strong research skills across quantitative, qualitative, and design-based methods.Ï Expert storyteller with demonstrate excellence in written, visual, and verbal communication.Ï Ability to work successfully with a cross-functional, diverse, and distributed remote development team.
Experience in federal IT contracting preferred.Professional SkillsÏ Complete tasks effectively and on schedule as part of a broader development team.Ï Participate in an Agile process to learn quickly and iterate on your project's user experience.Ï Understand research ethics and best practices to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts.Ï Strong research skills across quantitative, qualitative, and design-based methods.Ï Expert storyteller with demonstrate excellence in written, visual, and verbal communication.Ï Ability to work successfully with a cross-functional, diverse, and distributed remote development team.