Wells Fargo
Experience Design Director
Wells Fargo, Charlotte, North Carolina, United States, 28245
About this role:
The Wells Fargo Experience Design (XD) team designs experiences that people love and confidently engage to improve their financial lives. We work closely with Technology and Product Management to ensure we are problem-driven (versus solution) and customer-first. While we have individual expertise across product design, research, content strategy, and design operations, we all operate as empowered leaders with strong design rationale. As a team, we care
about each other yet believe in radical candor, want to have fun while we work, and are obsessed with what's most important to our 30+ million customers and incorporating their voices into every decision!
The Experience Design Director leads, grows, and inspires a large team responsible for a major area of work (Payments, Research and Apply, Core Banking, etc.), and, in partnership with Product Management and Engineering Leadership, establishes the vision, direction, and plans fordelivering the end-to-end experience.
In this role, you will:
Manage and develop the User Experience Design team of managers and professional individual contributors with the focus on delivering moderate to high complexity and risk service for cross-functional stakeholders, internal partners associated with the Experience Design functional area or who are affected by its outcomes
Identify opportunities and strategies for Experience Design area for process improvement, and risk control development to preserve and enhance the value of company asset
Manage budget and financial aspects of the business to meet overall goals
Lead the Experience Design team by making strategic decisions to efficiently resolve highly complex issues to provide quality risk deliverables
Interpret and develop range of policies, procedures, product, and service standards for business functions with moderate to high complexity and risk
Collaborate with and influence all levels of professionals, including more experienced management, on strategy, operations management and on building organizational effectiveness as well as performance
Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in the User Experience Design group
Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
8+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of Management experience
Desired Qualifications:
Background in financial services
Background in consumer product offerings
Posting End Date:
15 Jul 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Company: WELLS FARGO BANK
Req Number: R-384647
Updated: Sat Jul 13 06:09:13 UTC 2024
Location: CHARLOTTE,North Carolina
The Wells Fargo Experience Design (XD) team designs experiences that people love and confidently engage to improve their financial lives. We work closely with Technology and Product Management to ensure we are problem-driven (versus solution) and customer-first. While we have individual expertise across product design, research, content strategy, and design operations, we all operate as empowered leaders with strong design rationale. As a team, we care
about each other yet believe in radical candor, want to have fun while we work, and are obsessed with what's most important to our 30+ million customers and incorporating their voices into every decision!
The Experience Design Director leads, grows, and inspires a large team responsible for a major area of work (Payments, Research and Apply, Core Banking, etc.), and, in partnership with Product Management and Engineering Leadership, establishes the vision, direction, and plans fordelivering the end-to-end experience.
In this role, you will:
Manage and develop the User Experience Design team of managers and professional individual contributors with the focus on delivering moderate to high complexity and risk service for cross-functional stakeholders, internal partners associated with the Experience Design functional area or who are affected by its outcomes
Identify opportunities and strategies for Experience Design area for process improvement, and risk control development to preserve and enhance the value of company asset
Manage budget and financial aspects of the business to meet overall goals
Lead the Experience Design team by making strategic decisions to efficiently resolve highly complex issues to provide quality risk deliverables
Interpret and develop range of policies, procedures, product, and service standards for business functions with moderate to high complexity and risk
Collaborate with and influence all levels of professionals, including more experienced management, on strategy, operations management and on building organizational effectiveness as well as performance
Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in the User Experience Design group
Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
8+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of Management experience
Desired Qualifications:
Background in financial services
Background in consumer product offerings
Posting End Date:
15 Jul 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Company: WELLS FARGO BANK
Req Number: R-384647
Updated: Sat Jul 13 06:09:13 UTC 2024
Location: CHARLOTTE,North Carolina