T-Mobile
Sr. Commercial Marketing Manager - Customer Management
T-Mobile, Denver, Colorado, United States, 80285
Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
* This position must be located in Overland Park, KS; Bellevue, WA; Denver, CO; or Frisco, TX. This is a hybrid role, requiring at least 3 days a week in office.
The Sr Commercial Marketing Manager is responsible for developing and implementing strategies to drive company growth, with a laser focus on reducing disconnects and managing the Broadband customer base. This role is responsible for tightly managing quarterly forecasts, developing strategies informed through base segmentation, and creating business cases for all base management initiatives factoring in market dynamics and consumer patterns. The Sr Commercial Marketing Manager will work with multiple internal and external groups such as Finance, Market Intelligence, Product, Engineering, Marketing, Program Management and Operations to define and implement strategic vision. Lead the discovery phase for new opportunities and present recommendations to senior leadership. This is a great opportunity for a strategic, analytical, and financial minded professional to identify new solutions and carry out projects in a large supported environment.
Job Responsibilities: Develop and implement commercial strategies to improve subscriber and revenue growth, QGP outcomes and targets. Inform strategy and high-level business rationale in-quarter, taking ownership across matrixed organization w/focus on customer targets and revenue. Ensure analytics, In-mortem analysis, performance management frameworks/scorecards are in place to drive toward commercial goals, business case expectations and inform in-quarter decisioning, contingencies, and optimization to win the quarter. Collaborate closely with FP&A, channels, marketing and GTM teams to drive successful steering of QGP outcomes. Distill large amounts of information into clear solutions - provide critical inputs into the creation of the quarterly outlook and steer delivery of QGP goals. Drive pacing to target, risks/opportunities and recommendations to leadership, drive alignment and execution across working team to win the quarter on weekly basis. Responsible for identifying targeted opportunities based on segmentation of the customer base, competitive landscape, business performance and customer struggles. Provides strategic recommendation on offers and programs to retain customers. Model business impacts and develop business cases for critical initiatives Implement quarterly offers partnering with operations, supply chain, finance, messaging, product management, analytics, consumer insights, pricing and more. The role requires strong cross functional partnership across the enterprise to ensure flawless execution of offers in market and performance management. Also responsible for other Duties/Projects as assigned by business management as needed.
Education: Bachelor's Degree (Required) Master's/Advanced Degree (Preferred)
Work Experience: 6-10 Years - Marketing experience in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods. Analyzing customer, business, and industry data to drive business performance Business case development to support strategic recommendations Driving strategy cross functionally Comfort with ambiguity and a dynamic work environment
Knowledge, Skills and Abilities: Financial competence/business case development - Knowledge of financial drivers, experience in managing return on investment obj ctives, ability to develop high level financial models and review quarterly forecasts and budge Forecasting and results measurement - Ability to lead planning cycle in fast paced and highly competitive industry with collaborative approach. Strategy Development - Experience in defining and leading marketing strategies.
At least 18 years of ageLegally authorized to work in the United States Colorado Pay Range: $132,400 - $179,100 Washington Pay Range: $142,100 - $192,300
oThe pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.
oAt T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are... For full info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
* This position must be located in Overland Park, KS; Bellevue, WA; Denver, CO; or Frisco, TX. This is a hybrid role, requiring at least 3 days a week in office.
The Sr Commercial Marketing Manager is responsible for developing and implementing strategies to drive company growth, with a laser focus on reducing disconnects and managing the Broadband customer base. This role is responsible for tightly managing quarterly forecasts, developing strategies informed through base segmentation, and creating business cases for all base management initiatives factoring in market dynamics and consumer patterns. The Sr Commercial Marketing Manager will work with multiple internal and external groups such as Finance, Market Intelligence, Product, Engineering, Marketing, Program Management and Operations to define and implement strategic vision. Lead the discovery phase for new opportunities and present recommendations to senior leadership. This is a great opportunity for a strategic, analytical, and financial minded professional to identify new solutions and carry out projects in a large supported environment.
Job Responsibilities: Develop and implement commercial strategies to improve subscriber and revenue growth, QGP outcomes and targets. Inform strategy and high-level business rationale in-quarter, taking ownership across matrixed organization w/focus on customer targets and revenue. Ensure analytics, In-mortem analysis, performance management frameworks/scorecards are in place to drive toward commercial goals, business case expectations and inform in-quarter decisioning, contingencies, and optimization to win the quarter. Collaborate closely with FP&A, channels, marketing and GTM teams to drive successful steering of QGP outcomes. Distill large amounts of information into clear solutions - provide critical inputs into the creation of the quarterly outlook and steer delivery of QGP goals. Drive pacing to target, risks/opportunities and recommendations to leadership, drive alignment and execution across working team to win the quarter on weekly basis. Responsible for identifying targeted opportunities based on segmentation of the customer base, competitive landscape, business performance and customer struggles. Provides strategic recommendation on offers and programs to retain customers. Model business impacts and develop business cases for critical initiatives Implement quarterly offers partnering with operations, supply chain, finance, messaging, product management, analytics, consumer insights, pricing and more. The role requires strong cross functional partnership across the enterprise to ensure flawless execution of offers in market and performance management. Also responsible for other Duties/Projects as assigned by business management as needed.
Education: Bachelor's Degree (Required) Master's/Advanced Degree (Preferred)
Work Experience: 6-10 Years - Marketing experience in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods. Analyzing customer, business, and industry data to drive business performance Business case development to support strategic recommendations Driving strategy cross functionally Comfort with ambiguity and a dynamic work environment
Knowledge, Skills and Abilities: Financial competence/business case development - Knowledge of financial drivers, experience in managing return on investment obj ctives, ability to develop high level financial models and review quarterly forecasts and budge Forecasting and results measurement - Ability to lead planning cycle in fast paced and highly competitive industry with collaborative approach. Strategy Development - Experience in defining and leading marketing strategies.
At least 18 years of ageLegally authorized to work in the United States Colorado Pay Range: $132,400 - $179,100 Washington Pay Range: $142,100 - $192,300
oThe pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.
oAt T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are... For full info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice