City of Forney
Communication Officer
City of Forney, Forney, Texas, United States, 75126
Under general supervision, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems and crime information databases; and performs related work as required.Answers incoming emergency and non-emergency calls and two-way radio transmissions; analyzes conflicting and/or limited location information in order to direct first responders to the emergency scene; projects positive support of the City organizations at all times.Interviews callers and analyzes details; prioritizes calls for service and determines appropriate personnel to respond; dispatches calls for service; relays pertinent information to first responders in a concise manner; provides information and assistance to the public within scope of authority.Gathers, analyzes, and reports critical call information to officers and firefighters; maintains status and awareness of Police and Fire units; continuously monitors radio and phone traffic and relays updated vital information to first responders.Performs inquiries and criminal history checks for officers through TCIC & NCIC; initiates inquiries to other agencies for warrant confirmations or general information.Enters data for records and reports; processes forms and record files; queries various specialized databases as required.Notifies supervisory personnel on critical incidents; follows all Department policies and procedures to assure that first responder and citizen safety is the top priority.Maintains confidentiality as proscribed by legal statute, agency policy, or other governing directives.Search prisoners at the request of the arresting officer; monitor jail operations; maintain and update jail log; coordinate inmate packets; deliver meals, medication, and sanitary supplies to inmates; wash jail laundry as needed.Performs other duties as assigned.SUPERVISION EXERCISED:
No direct supervision exercised.Physical Demands/Work Environment:Standard office environment; occasionally exposed to conditions within jail.Ability to sit or stand for long periods.Ability to lift 15 pounds.Minimum Requirements:Possess a valid driver's license.High school graduation or equivalent.Completion of TCOLE Telecommunicator License Course.Special Requirements:
Obtain TCIC/NCIC access and a CJIS Security Awareness certification within 6 months.Knowledge of:City policies and procedures.Equipment utilized in law enforcement communications including radio, computer, and dispatch equipment.National Incident Management and the Incident Command System.Law enforcement patrol procedures.City geographical area, road systems, and the locations of landmarks.Police and Fire Departments’ standard dispatch policies and procedures.Basic laws and regulations governing the release of information from law enforcement agency records.Law enforcement and fire agency reports and records including retention and confidentiality requirements.Skill in:Assessing priorities and handling emotionally charged situations; and obtaining information from and defusing hostile or emotional citizens; handling multiple tasks simultaneously, under pressure, and in stressful emergency situations.Communicating clearly and concisely and relaying details accurately; including names, numbers, and locations, and reading maps quickly and accurately.Handling a high volume of telephone calls; and hearing, comprehending, and speaking for information exchange via radio, telephone, and computerized technology with field units.Using standard office equipment, computers, and software.Operation of telecommunications equipment in emergency and non-emergency situations.Following and effectively communicating verbal and written instructions.
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No direct supervision exercised.Physical Demands/Work Environment:Standard office environment; occasionally exposed to conditions within jail.Ability to sit or stand for long periods.Ability to lift 15 pounds.Minimum Requirements:Possess a valid driver's license.High school graduation or equivalent.Completion of TCOLE Telecommunicator License Course.Special Requirements:
Obtain TCIC/NCIC access and a CJIS Security Awareness certification within 6 months.Knowledge of:City policies and procedures.Equipment utilized in law enforcement communications including radio, computer, and dispatch equipment.National Incident Management and the Incident Command System.Law enforcement patrol procedures.City geographical area, road systems, and the locations of landmarks.Police and Fire Departments’ standard dispatch policies and procedures.Basic laws and regulations governing the release of information from law enforcement agency records.Law enforcement and fire agency reports and records including retention and confidentiality requirements.Skill in:Assessing priorities and handling emotionally charged situations; and obtaining information from and defusing hostile or emotional citizens; handling multiple tasks simultaneously, under pressure, and in stressful emergency situations.Communicating clearly and concisely and relaying details accurately; including names, numbers, and locations, and reading maps quickly and accurately.Handling a high volume of telephone calls; and hearing, comprehending, and speaking for information exchange via radio, telephone, and computerized technology with field units.Using standard office equipment, computers, and software.Operation of telecommunications equipment in emergency and non-emergency situations.Following and effectively communicating verbal and written instructions.
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