Ticket Writer-Full Time (Horseshoe Council Bluffs)

Job Description
WELCOME TO THE EMPIRE! William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook at Cactus Petes Resort and Casino, in Jackpot, Nevada. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.
BEHOLD! Reporting to the District Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and "novice bettors", you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
Why Join the Team:

Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)

Flexible scheduling (nights, weekends, mornings, holidays, etc.)

Advancement opportunities - come grow a career with us!

What You Will Do:

Provide a top tier level of customer service that encourages customers to come back repeatedly

Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board

Become familiar with our betting options and be able to strike up conversations with customers regarding those options

Work to resolve customer disputes/complaints and escalate to direct supervisor when needed

Be a positive team member and work collaboratively with other team members and your leadership team

Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards

Other duties as assigned

What You Will Need:

Flexible availability

Must have basic computer knowledge (Email, MS Excel, internet, etc.)

Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting

H.S. Diploma, GED, or equivalent preferred

21+ years of age or older

Be able to pass a background check

Able to obtain a gaming license from the Nevada Gaming Control Board and other jurisdictions if deemed necessary

High level of customer service

Ability to work a flexible schedule: nights, weekends, and some holidays is preferred

Present yourself in a professional manner

Strong communication skills, both written and verbal

Ability to do simple math

Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board

Physical Requirements:

Must be able to stand for extended periods of time

Must be able to lift, pull or push 25 lbs.

Must be able write for extended periods of time

Must be able to twist, bend or reach with no significant boundaries

This position may be exposed to a smoke-filled environment

About Us

Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.

At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!