Service Writer

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• nalyze customers needs, gather pertinent information, and open work orders.
• Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability.
• Reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and Team Lead to schedule job assignments.
• Develops positive relationships with key customers.
• Resolves customer concerns regarding Clients' or distributor warranties.
• Explain charges to customers.
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

Must Have:

• Customer service experience.
• Schedule appointments, process orders, monitor delivery and handle customer complaints.
• Their duties include working with computers and building and maintaining relationships.

Prior Experience:

• Customer Service experience is required.
• If they have any prior experience with the auto industry that is an added bonus but not required.

Education:

• High School diploma or equivalent.