Manager - Communications (Remote)
MAXIMUS, Tallahassee, FL, United States
Communications Manager
The Communications Manager is responsible for creating, implementing, and overseeing internal communications programs that effectively describe and promote the FedCiv BPS organization and its needs. This role involves the development of communication strategies, content creation, and ensuring consistency across all programs within this business unit.
Essential Duties and Responsibilities:
Develop strategies to optimize overall monthly content for the editorial calendar.
Oversight of social media analytics tool and manage periodic social media analytics report for the client.
Develop and implement continuous proactive/reactive key crisis communications for the population.
Serve as liaison to client counterparts for development of current and proposed deliverables and coordinate a project plan to ensure completion.
Serve as liaison to third party vendors.
Create training opportunities for social media team members to improve core competencies in social media analytics, new content creation (including Photoshop) and customer service.
Develop department strategies for the Client's social media community management using Facebook, Twitter, Google+, and other social media platforms to facilitate enrollment of individuals in healthcare and to increase visibility, influence, and image.
Organize, and manage day-to-day online social media content, including copywriting, editing, and creating original graphics that meet channel goals and positively promote the growth of the Client's social media brand.
Manage social media team shifts to ensure adequate coverage during and outside of open enrollment.
Create emergency schedule in the event unforeseen issues trigger increased volumes.
Research, identify, and leverage current social media trends and topics related to health care, health insurance, health advocacy, and similar industries and implement them into the brand's ongoing communications efforts.
Additional Responsibilities:
Strategy Development: Develop and implement communication strategies that align with the business unit's goals and objectives.
Internal Communications: Develop and manage internal communications strategies to ensure employees are informed and engaged.
Content Creation: Oversee the creation of high-quality content, including newsletters, presentations, and email communications.
Culture Management: Ensure all communications align with Maximus' core values and promote a strong sense of culture.
Analytics and Reporting: Monitor and analyze the performance of communication strategies and campaigns. Provide regular reports and insights to senior management.
Collaboration: Work closely with other departments, such Recruitment, HR, Finance and Corporate Communications to ensure cohesive messaging.
Home Office Requirements:
Maximus provides company-issued computer equipment
Reliable high-speed internet service
Minimum 20 MBPS download speeds/50 MBPS for shared internet connectivity
Minimum 5 MBPS upload speeds
Private and secure workspace
Minimum Requirements:
Bachelor's Degree.
5-7 years of related experience required.
3 years previous experience supervising/managing staff required.
Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
In some instances, this manager may be responsible for a functional area and not have any subordinate employees.
Works on issues of diverse scope where analysis of the situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
Follows processes and operational policies in selecting methods and techniques for obtaining solutions.
Acts as an advisor to subordinate(s) to meet schedules and/or resolve problems.
Develops and administers schedules, performance requirements; may have budget responsibilities.
Frequently interacts with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
Often must lead a cooperative effort among members of a project team.
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
Provides guidance to subordinates within the latitude of established company policies.
Recommends changes to policies and establishes procedures that affect immediate organization(s).