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Halekulani Hotel

Sales and Marketing - Sales Manager

Halekulani Hotel, Honolulu, HI, United States

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."
POSITION SUMMARY
As an integral part of the Sales team, responsibility include continuously looking for ways to improve guest experience, from providing exceptional guest service to supporting in the overall sales, marketing, and promotional activities of Halekulani and Halepuna. Achieve targeted goals in room nights, revenue and RevPar by conducting sales calls in appointed market, participating in industry tradeshows, conducting presentations to reservation centers, negotiating and contracting wholesale and corporate accounts.
ESSENTIAL FUNCTIONS

  • Solicit business from assigned markets as designated by the Director of Sales & Marketing (DOSM) to reach targeted goal in room nights, revenue and RevPar. Responsible market segments include:
  • Wholesale
  • Travel Trade
  • Corporate
  • Consortia
  1. Region of responsibility will be all non-Asian International Markets to include, but not be limited to, Australia, New Zealand and Europe along with the Local Corporate market.

  1. Develop, maintain and enhance relationships with retail travel agents to increase sales through wholesalers, reservation systems or direct to hotel.
  • Develop, maintain and enhance relationships with select Corporate accounts to increase sales
  • Travel as required to conduct personal sales calls, participate in travel shows, and select industry conferences and receptions for top clients.
  • Conduct telephone solicitations as required to develop new business or close a contract
  • Develop a result driven action plan that provides the foundation to reach targeted objectives
  • Provide designated reports and analysis that are not limited to:
  • Pre-trip Report
  • Daily Sales Trip Itinerary
  • Post Trip Report
  • Expenses
  • Month-end Report
  1. Assist in the development and enhancement of sales programs for targeted markets

  1. Evaluate existing promotional programs and assists in developing new ones as deemed appropriate for the targeted market segment

  1. Maintain a client database that is shared with all sales managers

  1. Maintain complete knowledge of hotel information as changes and enhancement occur.
  • Perform all other duties as may be required or assigned.
SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, solely determined by the supervisor based upon the requirements for the hotel.

  • Participate in management training sessions, communication and planning meetings.
  • Participate in employee and community relation functions.
  • Participate in meeting with clients from Group and FIT sales.
  • Participate in Promotional Events outside of the resort as needed.
  • Interface with guests in outlets on a regular basis for Guest Satisfaction and PR purposes.
  • Assist internal sales and marketing efforts.
  • Increase sales and revenue in ancillary areas such as SpaHalekulani and Food & Beverage.
  • Entertains clients for business purposes.
SUPERVISORY REQUIREMENTS
Reports To: Director of Sales & Marketing and Associate Director of Sales, Halekulani & Halepuna
Supervises: Sales Coordinator In Directly
EDUCATION/EXPERIENCE
  • Minimum three (3) years hotel sales experience preferred.
  • Minimum two (2) years managerial and supervisory skills.
  • High school diploma or equivalent vocational training certificate.
  • Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
LICENSES/CERTIFICATIONS
  • Tuberculosis (TB) Clearance.
  • Valid Drivers License with clean abstract.
KNOWLEDGE, SKILLS, & ABILITIES
  • Ability to anticipate guest needs; respond promptly and acknowledge all guests.
  • Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
  • Must be able to work without daily supervision.
  • Must be highly organized, detail-oriented and have the ability to multi-task.
  • Must be able to prioritize tasks while maintaining timeliness.
  • Ability to maintain positive guest relations at all times.
  • Must exhibit a poised and professional image and good voice image.
  • Able to travel away from home base for multiple days/weeks at a time.
  • Ability to work flexible schedule to include evenings, weekends and holidays based on operational needs.
  • Proficient in Microsoft Word and Excel, Delphi and Epitome knowledge preferred.
PHYSICAL DEMANDS

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to use a keyboard.
  • Ability to sit, stand, walk for up to 8 hours throughout work shift.
  • Frequent head/neck rotation, elbow flexion, rapid finger motions
  • Ability to lift/transport up to 50 lbs.
  • Ability to travel distances via automobile, train or aircraft.
  • Endure various physical activities throughout the work areas
  • Remain in stationary position for one hour throughout work shift.
  • Sensory, good speech for clear communications, and good sight for performing administrative skills and sight inspections
WORK ENVIRONMENT
  • Indoor, air conditioned environment.
  • Outdoor, non-air conditioned environment.
  • Exposure to variable temperature conditions.
  • Variable noise levels.
WORK SCHEDULE

Salaried exempt position requires work on unstructured schedule and availability on weekends and holidays as well as evenings. Schedule is dictated by demands of the business, including training and administrative requirements.

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Other details
  • Pay Type Salary

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