Paladin, Inc
Sr Manager Human Centric Onsite Search and UX (Katy, TX)
Paladin, Inc, Katy, Texas, United States, 77494
Paladin Consulting is currently hiring a Sr Manager Human Centric Onsite Search and UX to join our team working onsite at our client's office located in Katy, TX.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: Sr Manager Human Centric Onsite Search and UXWork Location: Katy, TXEducation/Experience Required: Bachelor's degree in relevant field of study required; 7+ years of experience in internal search, SEO, eCommerce UX, personalization, marketing or web design
Job Description & Responsibilities
:
Develop strategy and multi-year plan for human centric designs and experiencesLeader in process and establishing best practices for product attribution, site architecture, and search rules to deliver best in class customer experiences and for site ops team that consider UX, internal search, and site architectureExecute rules and setting changes in the search platform that are reflective of defined strategyDevelop and execute testing (A/B) strategies for the site to deliver data driven enhancements towards human centric designs and improved customer experiencesDevelop and document relevant processes and deliverables to support the customer experiencesPartner across departments within company and external suppliers to achieve deliverables; Responsible for managing vendor relationshipsProvide direction to team to manage to committed deliverables; Regularly review the status of projects with appropriate leadership to verify that Company expectations are metIdentify areas for website improvement and manage projects that improve and optimize site experience and resultsMaintain a view of competitive benchmarks and best practices for site experience; Translate insights into strategic actionsPartner with Product Management and become an expert in critical tools used by the broader team to deliver a best-in-class experience for our customersDrive customer experience enhancements and incremental revenue with across the full search and browse stack, focusing on the customer conversion funnelLead efforts to introduce new onsite features and functionality to website; collaborate with product manager and merchandising teams to create best-in-class human centric experiencesOwn optimization efforts, including improvements to keyword search logic, relevancy strategies, redirects/enhancements, and search A/B Testing in partnership with Digital MerchantsDevelop search measurement plans; monitor search metrics and KPIs; interpret onsite search feedback; translate findings into strategic action for key seasonal and year-long categories and productsEstablish and consistently refine the process to create/manage relevant search terms & site taxonomy support for new and existing products; ensure consistency in approach and deliveryDevelop a thorough understanding of company's policies, procedures and safety rulesDuties may change; Team Member may be required to perform other duties as assignedSkills & Qualifications
:Education:
Bachelor's degree in relevant field of study requiredWork Experiences:
7+ years of experience in internal search, SEO, eCommerce UX, personalization, marketing or web design2+ years of experience in internal search preferredExperience managing multiple web and design projects and vendor partnersPrior Omnichannel experience preferredSkills:
Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels up to the SVP level, both internal and externalEffective communicator and leader with the ability to rally teams around business vision and passion for excellence; empowers, coaches, and mentors team membersSelf-motivated, with the ability to work effectively prioritize workload across multiple projects while remaining organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced, and frequently changing environmentAbility to own CX projects end-to-end with effective partnership across site merchants, supporting marketing teams, product owners, tech leads, scrum masters in agile frameworkStrategic thinker with an analytical, data driven mindset and demonstrated ability to strategically solve complex problems to make effective business decisionsWorking knowledge with search, design, personalization, A/B testing, multivariant, customer data, and measurement platforms or toolsProfessional demeanor, effective listener, clear presenter, and succinct writerStrong Microsoft Office program experience, including Excel, Word and PowerPoint, VisioAcceptable level of hearing and vision to perform job duties
For more information or to view other opportunities, visit us at
.
Paladin Consulting is an EEOC employer.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: Sr Manager Human Centric Onsite Search and UXWork Location: Katy, TXEducation/Experience Required: Bachelor's degree in relevant field of study required; 7+ years of experience in internal search, SEO, eCommerce UX, personalization, marketing or web design
Job Description & Responsibilities
:
Develop strategy and multi-year plan for human centric designs and experiencesLeader in process and establishing best practices for product attribution, site architecture, and search rules to deliver best in class customer experiences and for site ops team that consider UX, internal search, and site architectureExecute rules and setting changes in the search platform that are reflective of defined strategyDevelop and execute testing (A/B) strategies for the site to deliver data driven enhancements towards human centric designs and improved customer experiencesDevelop and document relevant processes and deliverables to support the customer experiencesPartner across departments within company and external suppliers to achieve deliverables; Responsible for managing vendor relationshipsProvide direction to team to manage to committed deliverables; Regularly review the status of projects with appropriate leadership to verify that Company expectations are metIdentify areas for website improvement and manage projects that improve and optimize site experience and resultsMaintain a view of competitive benchmarks and best practices for site experience; Translate insights into strategic actionsPartner with Product Management and become an expert in critical tools used by the broader team to deliver a best-in-class experience for our customersDrive customer experience enhancements and incremental revenue with across the full search and browse stack, focusing on the customer conversion funnelLead efforts to introduce new onsite features and functionality to website; collaborate with product manager and merchandising teams to create best-in-class human centric experiencesOwn optimization efforts, including improvements to keyword search logic, relevancy strategies, redirects/enhancements, and search A/B Testing in partnership with Digital MerchantsDevelop search measurement plans; monitor search metrics and KPIs; interpret onsite search feedback; translate findings into strategic action for key seasonal and year-long categories and productsEstablish and consistently refine the process to create/manage relevant search terms & site taxonomy support for new and existing products; ensure consistency in approach and deliveryDevelop a thorough understanding of company's policies, procedures and safety rulesDuties may change; Team Member may be required to perform other duties as assignedSkills & Qualifications
:Education:
Bachelor's degree in relevant field of study requiredWork Experiences:
7+ years of experience in internal search, SEO, eCommerce UX, personalization, marketing or web design2+ years of experience in internal search preferredExperience managing multiple web and design projects and vendor partnersPrior Omnichannel experience preferredSkills:
Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels up to the SVP level, both internal and externalEffective communicator and leader with the ability to rally teams around business vision and passion for excellence; empowers, coaches, and mentors team membersSelf-motivated, with the ability to work effectively prioritize workload across multiple projects while remaining organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced, and frequently changing environmentAbility to own CX projects end-to-end with effective partnership across site merchants, supporting marketing teams, product owners, tech leads, scrum masters in agile frameworkStrategic thinker with an analytical, data driven mindset and demonstrated ability to strategically solve complex problems to make effective business decisionsWorking knowledge with search, design, personalization, A/B testing, multivariant, customer data, and measurement platforms or toolsProfessional demeanor, effective listener, clear presenter, and succinct writerStrong Microsoft Office program experience, including Excel, Word and PowerPoint, VisioAcceptable level of hearing and vision to perform job duties
For more information or to view other opportunities, visit us at
.
Paladin Consulting is an EEOC employer.