Duke Health
Registered Nurse BSN or MSN, Heart Communication Center - Hybrid
Duke Health, Durham, North Carolina, United States, 27710
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.Duke Nursing Highlights:
Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.Duke University Health System has 6000 + registered nursesQuality of Life: Living in the Triangle!Relocation Assistance (based on eligibility)
Occ Summary
The Heart Center Communications Department at Duke University Hospitalis active in delivering exemplary care for heart patients to ensure anexcellent patient experience, every time. The hear t communication centeris located in Durham, NC. The call center receives anaverage of 200calls per day.
Skills included in the role are teleph onic caremanagement, triage, messaging, scheduling, Prescription refills ,medication reconciliation, patient education, motivational support, and identification of potential readmission risks.
Work Performe d
Expert level of clinical decision making based upon Benner's No vice toExpert Nursing Theory. Systematic processing of patient acuity an dtriaging of multiple demands.Provide guidance to internal and external customers to facilitate safepatient and operational needs. Anticipate po tential safety concerns andidentify high risk patient situations and int ervene or escalate asneeded.Engage in excellent written and oral communi cation skills with a focuson professionalism and customer service. Excel lent phone etiquette.Navigate complex systems and processes to maintain patient centeredcare.
Collaborate with multiple members of a care team (internal andexternal) to facilitate patient care needs.Communications, coordinating and scheduling tests and pre-procedures toprepare patients for Electrophysiology procedures (EP). EP is aspecialized field within c ardiology managing the electrical conductivityof the heart utilizing com plex tools and mapping systems. Examples of EPprocedures include: pacema kers, defibrillators, ablations, Watchmenimplants, etc.Telephonic Care M anagement to ensure safe patient centered care.Assessment of cardiac pat ients via phone, triage of care, schedule andprovide education to patien tsfor cardiac procedures. Duke Heart Centerhas developed a standardized process for our patients to contact us toseek and receive medical care w ith Duke Cardiology Call Center as theinitial point of contact. This car eisdelivered in collaboration withProviders, Clinical Staff and Duke Ca rdiology Call Center. Our patientscan request medical advice via telepho ne and through My Chart.Scheduling and coordinating procedures to includ e: Dx & InterventionCardiac Cauterization, Left Heart Catheterization, R ight HeartCatheterization, TAVR, Mitra-Clip, Heart Biopsy, Pre-Lung Tran splantEvaluation, Balloon Pulmonary Angiography, Peripheral Arteriograms , ASD& PFO Closure, etc..Transitional Care, follow care of patients from hospital to homeassessing this hospital discharge, medication reconcilia tions andproviding continued patient education. Nurses support patientsb y phoneto navigate care transitions as well as interact with providers,c linics, schedulers, home health and others to ensure that our patientsun derstand the discharge plan and are successful.Manage Prescription Refil ls for all DUH Cardiologist.Perform other related duties incidental toth e work described herein.herein.
Knowledge, Skills and Abilit ies
Maintain current knowledge of the Emergency Medical Treatment and LaborAct (EMTALA).Knowledge of scope of the registered nurse.Knowle dge of and appropriate application of the nursing process.Ability toinde pendently seek out resources and work collaboratively.Ability to establi sh and maintain effective working relationships.Ability to communicate c learly.Ability to record activities, document outcomes, plans of care,in terventions, and ongoing evaluations of patient status.Ability to integr ate software and new technologies into work processes.Working knowledge of procedures, available resources, and techniquesinvolved in administer ing routine and specialized treatments topatients.Ability to remainfocus ed and organized.
Level Characteristics
N/A
Minimum QualificationsEducation
Work requires graduation from an accredited nursing program with a BSN degree.
Experience
Requires a minimum of 3 years of medical-surgical hospital experience; care. varied experience preferred, especially emergency room and/ or critical
Degrees, Licensures, Certifications
Must have current or compact RN licensure in the state of North Carolina. BLS required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.Duke Nursing Highlights:
Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.Duke University Health System has 6000 + registered nursesQuality of Life: Living in the Triangle!Relocation Assistance (based on eligibility)
Occ Summary
The Heart Center Communications Department at Duke University Hospitalis active in delivering exemplary care for heart patients to ensure anexcellent patient experience, every time. The hear t communication centeris located in Durham, NC. The call center receives anaverage of 200calls per day.
Skills included in the role are teleph onic caremanagement, triage, messaging, scheduling, Prescription refills ,medication reconciliation, patient education, motivational support, and identification of potential readmission risks.
Work Performe d
Expert level of clinical decision making based upon Benner's No vice toExpert Nursing Theory. Systematic processing of patient acuity an dtriaging of multiple demands.Provide guidance to internal and external customers to facilitate safepatient and operational needs. Anticipate po tential safety concerns andidentify high risk patient situations and int ervene or escalate asneeded.Engage in excellent written and oral communi cation skills with a focuson professionalism and customer service. Excel lent phone etiquette.Navigate complex systems and processes to maintain patient centeredcare.
Collaborate with multiple members of a care team (internal andexternal) to facilitate patient care needs.Communications, coordinating and scheduling tests and pre-procedures toprepare patients for Electrophysiology procedures (EP). EP is aspecialized field within c ardiology managing the electrical conductivityof the heart utilizing com plex tools and mapping systems. Examples of EPprocedures include: pacema kers, defibrillators, ablations, Watchmenimplants, etc.Telephonic Care M anagement to ensure safe patient centered care.Assessment of cardiac pat ients via phone, triage of care, schedule andprovide education to patien tsfor cardiac procedures. Duke Heart Centerhas developed a standardized process for our patients to contact us toseek and receive medical care w ith Duke Cardiology Call Center as theinitial point of contact. This car eisdelivered in collaboration withProviders, Clinical Staff and Duke Ca rdiology Call Center. Our patientscan request medical advice via telepho ne and through My Chart.Scheduling and coordinating procedures to includ e: Dx & InterventionCardiac Cauterization, Left Heart Catheterization, R ight HeartCatheterization, TAVR, Mitra-Clip, Heart Biopsy, Pre-Lung Tran splantEvaluation, Balloon Pulmonary Angiography, Peripheral Arteriograms , ASD& PFO Closure, etc..Transitional Care, follow care of patients from hospital to homeassessing this hospital discharge, medication reconcilia tions andproviding continued patient education. Nurses support patientsb y phoneto navigate care transitions as well as interact with providers,c linics, schedulers, home health and others to ensure that our patientsun derstand the discharge plan and are successful.Manage Prescription Refil ls for all DUH Cardiologist.Perform other related duties incidental toth e work described herein.herein.
Knowledge, Skills and Abilit ies
Maintain current knowledge of the Emergency Medical Treatment and LaborAct (EMTALA).Knowledge of scope of the registered nurse.Knowle dge of and appropriate application of the nursing process.Ability toinde pendently seek out resources and work collaboratively.Ability to establi sh and maintain effective working relationships.Ability to communicate c learly.Ability to record activities, document outcomes, plans of care,in terventions, and ongoing evaluations of patient status.Ability to integr ate software and new technologies into work processes.Working knowledge of procedures, available resources, and techniquesinvolved in administer ing routine and specialized treatments topatients.Ability to remainfocus ed and organized.
Level Characteristics
N/A
Minimum QualificationsEducation
Work requires graduation from an accredited nursing program with a BSN degree.
Experience
Requires a minimum of 3 years of medical-surgical hospital experience; care. varied experience preferred, especially emergency room and/ or critical
Degrees, Licensures, Certifications
Must have current or compact RN licensure in the state of North Carolina. BLS required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.