Amazon
Product Marketing Manager Growth, Ring Customer Experience & Engagement Team
Amazon, Hawthorne, California, United States, 90250
Description
The Customer Experience & Engagement (CxE) team is seeking a talented individual with a blend of marketing savvy and product management experience to drive international customer growth strategies.
In this role, you will provide guidance and subject matter expertise to partners on how best to communicate with customers. This role will create and manage data driven growth initiatives with a voice of customer focus to help achieve Ring's business goals.
You will be responsible for understanding a variety of markets and products offered so you can recommend the best channel (email, push, in-app message, & SMS) to reach customers at the right moment in their purchasing journey.
If you enjoy working in a fast-paced environment with good people, developing data driven strategies, and get excited about driving international growth through impactful customer communications, Ring has an opportunity for you.
Key job responsibilities
-Manage audience-specific messaging and communications strategies.
-Problem-solve proactively to ensure smooth delivery and efficiencies for the CxE deliverables.
-Influence across teams, roadmaps, priorities and decisions.
-Track and document project workflow to ensure on-time delivery that aligns with business goals.
-Measure and evaluate how growth initiatives impact customer experience (e.g., revenue, product/feature adoption, customer journeys, message clarity) and business outcomes
-Comfortable interacting with all levels of Ring leadership
A day in the life
The most exciting part of this role is that each day at Ring offers a new opportunity to meaningfully impact Ring's customers. One day, this role may interact with partners in the UK or Canada to determine the best approach for a new marketing campaign or product introduction. A day later, you might be presenting to marketing, e-comm, product, and CxE leadership on the results of the campaign you just completed.
About the team
The CxE team is a blend of marketing, product, creative, and analytic minded customer focused teammates. Our mission is to engage customers at the right moment and in the correct channel to provide an engaging and meaningful customer experience. Whether recommending a new product or helping to keep current products online and working correctly, the CxE team is communicating with Ring's customers every day.
Basic Qualifications
3+ years of professional non-internship marketing experience
7+ years of developing and managing marketing or channel programs experience
Experience building, executing and scaling cross-functional marketing programs
Experience using data and metrics to drive improvements
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Experience in online marketing channels such as social media marketing, display advertising, and search engine marketing
Experience managing teams
Preferred Qualifications
Knowledge of HTML, SQL, Excel
Experience with Tableau, SQL, or basic data-mining
Experience developing campaigns with a voice of customer (voc) narrative and lens.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $108,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Customer Experience & Engagement (CxE) team is seeking a talented individual with a blend of marketing savvy and product management experience to drive international customer growth strategies.
In this role, you will provide guidance and subject matter expertise to partners on how best to communicate with customers. This role will create and manage data driven growth initiatives with a voice of customer focus to help achieve Ring's business goals.
You will be responsible for understanding a variety of markets and products offered so you can recommend the best channel (email, push, in-app message, & SMS) to reach customers at the right moment in their purchasing journey.
If you enjoy working in a fast-paced environment with good people, developing data driven strategies, and get excited about driving international growth through impactful customer communications, Ring has an opportunity for you.
Key job responsibilities
-Manage audience-specific messaging and communications strategies.
-Problem-solve proactively to ensure smooth delivery and efficiencies for the CxE deliverables.
-Influence across teams, roadmaps, priorities and decisions.
-Track and document project workflow to ensure on-time delivery that aligns with business goals.
-Measure and evaluate how growth initiatives impact customer experience (e.g., revenue, product/feature adoption, customer journeys, message clarity) and business outcomes
-Comfortable interacting with all levels of Ring leadership
A day in the life
The most exciting part of this role is that each day at Ring offers a new opportunity to meaningfully impact Ring's customers. One day, this role may interact with partners in the UK or Canada to determine the best approach for a new marketing campaign or product introduction. A day later, you might be presenting to marketing, e-comm, product, and CxE leadership on the results of the campaign you just completed.
About the team
The CxE team is a blend of marketing, product, creative, and analytic minded customer focused teammates. Our mission is to engage customers at the right moment and in the correct channel to provide an engaging and meaningful customer experience. Whether recommending a new product or helping to keep current products online and working correctly, the CxE team is communicating with Ring's customers every day.
Basic Qualifications
3+ years of professional non-internship marketing experience
7+ years of developing and managing marketing or channel programs experience
Experience building, executing and scaling cross-functional marketing programs
Experience using data and metrics to drive improvements
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Experience in online marketing channels such as social media marketing, display advertising, and search engine marketing
Experience managing teams
Preferred Qualifications
Knowledge of HTML, SQL, Excel
Experience with Tableau, SQL, or basic data-mining
Experience developing campaigns with a voice of customer (voc) narrative and lens.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $108,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.