Gesundheitshaus Reichart GbR
Ad Operations Account Manager (Fixed-Term Contract)
Gesundheitshaus Reichart GbR, San Francisco, California, United States, 94199
Ad Operations Account Manager (Fixed-Term Contract)
Team: Strategy & Operations Locations: Remote Germany
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.This is a 6-month Fixed Term Contract based in Germany.Why Mozilla?We’re looking for an organized and capable Account Manager with an Ad Operations background to help manage our ads business across Mozilla’s entire platform, while delivering excellent customer service to our brands and partners.On the Mozilla Ad Operations team, you’ll work directly with our Sales, Editorial, and Product Teams to manage and improve our advertising operations. You will be responsible for setting up and managing ad campaigns across our platform, and owning those campaigns from start to finish. You’ll also be the primary point person for all client inquiries, making recommendations on all aspects of the ad campaign. This includes modifying copy, pacing, targeting parameters, and analyzing ongoing campaign performance to make each campaign perform at its best during the entire time it runs across Mozilla.You will work closely with the Sales team to see campaigns from planning to launch and be solely responsible for activation and post campaign activities. Our clients rely on the judgment of our Account Managers, and this role is crucial to the success of long-term client relationships and Mozilla’s ultimate revenue goals.Come work with us and make a big impact.What you’ll do:Manage post-sales ad delivery and program operationsManage ad trafficking and campaign optimization for direct sold media campaignsDevelop campaign performance reports for media campaignsCheck daily reports and provide troubleshooting support for issues relating to campaign spend, performance, and creatives - collaborating with third-party vendors when necessaryProvide outstanding customer service through professional and attentive support to all internal and external client inquiries, including making recommendations on how to change ad copy, targeting, or pacing to set up the campaign to meet client-specific KPIsInternally, you will also provide recommendations to the product team on how to evolve the design of ads in Pocket and features to build in our ad-serving technology stack based on your synthesis of client feedback.Join or lead campaign kick-off and check-in calls to establish campaign details and success metrics, and to discuss ongoing performance and optimizationWork with our tight-knit, collaborative team on RFPs by checking inventory and advising sellers on how to position Mozilla and create compelling campaign proposalsReview and approve brands and assets that will run on Mozilla surfaces, working closely with the Editorial team to make sure we are adhering to our content guidelinesWhat you already have:2-4 years of related work experience in client services, ad operations or sales support roles within the digital media industryBachelor’s Degree or equivalent experienceStrong analytical skills - using Excel to create reports and charts shouldn’t scare youAbility to understand client needs, create relevant solutions, set accurate expectations and communicate meaningful detailsDetailed knowledge of online media planning terms and processesDetailed knowledge and understanding of native advertising and content marketingDynamic, hard-working and highly organized approachExcellent verbal and written communication skillsSelf-starter that is well organized with good attention to detailGreat communication skills. You should be able to clearly communicate with clients to get them the information they need on a timely basisExperience working with ad servers and direct sold ad campaignsAbout MozillaMozilla exists to ensure that the internet is a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the web as the platform and help create more opportunity and innovation for everyone online.Commitment to diversity, equity and inclusionMozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientation s, gender identities and expressions.We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.At Mozilla, we’re serving humanity—by maintaining a safe, open internet—while alsohelping the individual humans employed here to reach their personal andprofessional goals. With a relatively small team serving hundreds of millions ofpeople, a culture of exploration, and a commitment to mentorship, opportunitiesabound to learn and grow at Mozilla.Purpose is built into our work, with our mission driving every decisionWe challenge assumptions, the status quo, ourselves, and each otherWe are transparent: in our code, our business partnerships, and our everydayinteractionsWe seek out people from diverse backgrounds and with perspectives differentfrom our ownWe pair purpose with performance and put people ahead of profitOur impact is global
1000+ paid staff from over 30 countriesThousands of volunteer contributors across six continents2 global offices: Berlin and Toronto9 coworking space locations: San Francisco, San Mateo, London, Paris, Portland, Tulsa, Vancouver, Chicago, and BellevueHundreds of home offices globallyOur benefits are world-class
Flexible work environment (majority of Mozillians work remotely)Industry-leading paid parental leave (up to 26 weeks of fully paid leave forchildbearing parents and up to 12 weeks for non-childbearing parents)Reimbursement for professional development (up to $3,000/year)A work setup including the latest hardware and software of your choice
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Team: Strategy & Operations Locations: Remote Germany
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.This is a 6-month Fixed Term Contract based in Germany.Why Mozilla?We’re looking for an organized and capable Account Manager with an Ad Operations background to help manage our ads business across Mozilla’s entire platform, while delivering excellent customer service to our brands and partners.On the Mozilla Ad Operations team, you’ll work directly with our Sales, Editorial, and Product Teams to manage and improve our advertising operations. You will be responsible for setting up and managing ad campaigns across our platform, and owning those campaigns from start to finish. You’ll also be the primary point person for all client inquiries, making recommendations on all aspects of the ad campaign. This includes modifying copy, pacing, targeting parameters, and analyzing ongoing campaign performance to make each campaign perform at its best during the entire time it runs across Mozilla.You will work closely with the Sales team to see campaigns from planning to launch and be solely responsible for activation and post campaign activities. Our clients rely on the judgment of our Account Managers, and this role is crucial to the success of long-term client relationships and Mozilla’s ultimate revenue goals.Come work with us and make a big impact.What you’ll do:Manage post-sales ad delivery and program operationsManage ad trafficking and campaign optimization for direct sold media campaignsDevelop campaign performance reports for media campaignsCheck daily reports and provide troubleshooting support for issues relating to campaign spend, performance, and creatives - collaborating with third-party vendors when necessaryProvide outstanding customer service through professional and attentive support to all internal and external client inquiries, including making recommendations on how to change ad copy, targeting, or pacing to set up the campaign to meet client-specific KPIsInternally, you will also provide recommendations to the product team on how to evolve the design of ads in Pocket and features to build in our ad-serving technology stack based on your synthesis of client feedback.Join or lead campaign kick-off and check-in calls to establish campaign details and success metrics, and to discuss ongoing performance and optimizationWork with our tight-knit, collaborative team on RFPs by checking inventory and advising sellers on how to position Mozilla and create compelling campaign proposalsReview and approve brands and assets that will run on Mozilla surfaces, working closely with the Editorial team to make sure we are adhering to our content guidelinesWhat you already have:2-4 years of related work experience in client services, ad operations or sales support roles within the digital media industryBachelor’s Degree or equivalent experienceStrong analytical skills - using Excel to create reports and charts shouldn’t scare youAbility to understand client needs, create relevant solutions, set accurate expectations and communicate meaningful detailsDetailed knowledge of online media planning terms and processesDetailed knowledge and understanding of native advertising and content marketingDynamic, hard-working and highly organized approachExcellent verbal and written communication skillsSelf-starter that is well organized with good attention to detailGreat communication skills. You should be able to clearly communicate with clients to get them the information they need on a timely basisExperience working with ad servers and direct sold ad campaignsAbout MozillaMozilla exists to ensure that the internet is a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the web as the platform and help create more opportunity and innovation for everyone online.Commitment to diversity, equity and inclusionMozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientation s, gender identities and expressions.We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.At Mozilla, we’re serving humanity—by maintaining a safe, open internet—while alsohelping the individual humans employed here to reach their personal andprofessional goals. With a relatively small team serving hundreds of millions ofpeople, a culture of exploration, and a commitment to mentorship, opportunitiesabound to learn and grow at Mozilla.Purpose is built into our work, with our mission driving every decisionWe challenge assumptions, the status quo, ourselves, and each otherWe are transparent: in our code, our business partnerships, and our everydayinteractionsWe seek out people from diverse backgrounds and with perspectives differentfrom our ownWe pair purpose with performance and put people ahead of profitOur impact is global
1000+ paid staff from over 30 countriesThousands of volunteer contributors across six continents2 global offices: Berlin and Toronto9 coworking space locations: San Francisco, San Mateo, London, Paris, Portland, Tulsa, Vancouver, Chicago, and BellevueHundreds of home offices globallyOur benefits are world-class
Flexible work environment (majority of Mozillians work remotely)Industry-leading paid parental leave (up to 26 weeks of fully paid leave forchildbearing parents and up to 12 weeks for non-childbearing parents)Reimbursement for professional development (up to $3,000/year)A work setup including the latest hardware and software of your choice
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