Service Writer / Service Advisor
Sonsray Fleet Services, San Leandro, CA, United States
What do we do?
At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest Thermo King transport refrigeration & temperature control equipment dealership on the West Coast. We provide comprehensive sales, as well as parts and service support, including rental and leasing programs for our Thermo King customers.
Why work here?
At Sonsray, we value all employees, their contributions, and most importantly, their ideas!
We know that the key to moving mountains is teamwork.
Medical (HSA and PPO options)
Dental, Vision, and Life insurance - Free
401K with competitive contributions made by Sonsray
80hrs of annual vacation which increases with years of service
Uniforms Provided Annually
Boot Voucher Annually - $125.00
One full day off and paid for Community Volunteer work, annually
Birthday Dinner on Sonsray
Privately owned and operated. All decisions come from the heart, not a boardroom
Annual Holiday Party - we cover airfare and hotel for you and your +1
We're growing! We encourage you to also
Open door policy - enjoy working with an active owner and management team
How You Would Contribute as a Service Writer:
Compensation: $26.00 - 29.00 /hr. DOE
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain approval signatures; enter RO into E-Emphasys (ERP)
Maintain a job board and help in the delegation of work to technicians
Maintain customer confidence by explaining estimates and expected return of vehicle; obtain customer's approval of estimates; obtain and provide contact telephone numbers; answer questions and concerns
Maintain unit records by recording problems and corrective actions planned
Update job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
Enhance organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Perform other functions or duties as directed by management in line with the objectives of the dealership
Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
Basic mechanical knowledge is a plus
Bilingual in Spanish is a plus
Able to accomplish monthly service goals and deadlines
Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace
Questions? Contact us at or 323.319.1900 Ext 1830
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