Clevelcrossing
Vice President - Offer Design amp Portfolio Management Customer Success Operatio
Clevelcrossing, Annapolis, Maryland, United States, 21403
Location
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Annapolis, MD, United StatesPosted onFeb 24, 2022Apply for this jobyour email:
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ProfileVP - Offer Design and Portfolio Management, Customer Success and ServicesLocation: Virtual, United StatesThe **MEMBERS ONLY**SIGN UP NOW***. Customer Success and Services team is looking for a VP of Offer Design and Portfolio Management. This function within the CSS Global Operations team will focus on creating and communicating integrated service offerings that make clients successful. This position will be at the forefront of understanding customer business challenges, developing the right offers for customers and Partners, delivering meaningful business outcomes, and creating high value services that solve those complex business needs.In this position, the successful candidate will be a strategic leader collaborating with product, sales, marketing, enablement, delivery, operations, to orchestrate cross-functional activities to design offers that deliver tangible value for clients and partners.Job DutiesDrive the services portfolio strategy and offer management lifecycle across all CSS functions and service portfolios (overall design, build, launch and maturing of the offer)This includes identifying service whitespace, budget management, demand generation, field readiness, and maintenance and decommissioning of services in their portfolioEnsure high quality and completeness of offers; conduct portfolio analysis to ensure offers meet addressable markets by analyzing market opportunities, delivery capabilities, industry research, competitive data and voice of the customerRationalize existing service portfolio, simplify the go-to-customer strategy, create a seamless UX for selling teams, create a continuum and eliminate overlap in offers and internal competition, and ensure consistent global delivery to support clients and partnersBuild action plans and make strategic as well as operational decisions on policies, tactics, resources - delivering against **MEMBERS ONLY**SIGN UP NOW***. CSS strategy and policiesDevelop cohesive pricing strategy and articulate the financial probability of service offersMeasure portfolio performance, adoption, and financial success of offers, driving enhancements and portfolio evolution as appropriateEnsure operations and delivery teams can fulfill demand and provide service capabilities defined in the offerDrive enablement strategy and execution to support the positioning, selling, and delivery of the services in the marketplaceRequirements:Bachelor's degree in engineering, business, or related field10 years' product / service management experience with successful and progressive track record of accomplishment, leadership, and increasing responsibility5 years of technology services professional who has a proven track record of management and leadership designing and implementing best in class practices for offer lifecycle managementProven track record of management and leadership designing and implementing best in class practices for lifecycle management of services solutionsProven success in dealing with business leaders on all levels and able to manage effectively within a matrix organizational structureOrganized with a natural inclination for planning strategy and tactics. Project management experience is an advantage.Adept business knowledge across all service disciplines (e.g., support, consulting, education and managing the matrix)Exceptional communication skills, both written, verbal, and editorial skillsHighly developed problem-solving skills, tenacity, drive, proactive, create, sound planning and organizational abilities, strong improvement focusComfortable in a global, fast-evolving, fast-paced always-on, highly matrixed environment with limited resourceExperience as people manager or team lead for at least 5 years, and ability to manage virtual global teamsAbility to travel 25-50% in non-COVID timesBenefitsMedical, Dental, and Vision Insurance
Paid Parental Leave
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
401(k) matching program
Adoption Assistance
Infertility treatmentsSee more **MEMBERS ONLY**SIGN UP NOW***. benefits information at ****DescriptionHumana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we...A hospital in Maryland is actively seeking an inpatient Assistant Chief Nursing Officer to join their team. The inpatient Assistant Chief Nursing Officer ACNO will be a full-time, permanent employee for a top-ranked health system ...DescriptionThe Regional Vice President, MarketPoint will lead the East Region of the Field Sales team, reporting to the VP of MarketPoint Field Sales. The role's leadership scope encompasses both Career and Partner Field (FMO/br...
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If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Annapolis, MD, United StatesPosted onFeb 24, 2022Apply for this jobyour email:
upload resume:
ProfileVP - Offer Design and Portfolio Management, Customer Success and ServicesLocation: Virtual, United StatesThe **MEMBERS ONLY**SIGN UP NOW***. Customer Success and Services team is looking for a VP of Offer Design and Portfolio Management. This function within the CSS Global Operations team will focus on creating and communicating integrated service offerings that make clients successful. This position will be at the forefront of understanding customer business challenges, developing the right offers for customers and Partners, delivering meaningful business outcomes, and creating high value services that solve those complex business needs.In this position, the successful candidate will be a strategic leader collaborating with product, sales, marketing, enablement, delivery, operations, to orchestrate cross-functional activities to design offers that deliver tangible value for clients and partners.Job DutiesDrive the services portfolio strategy and offer management lifecycle across all CSS functions and service portfolios (overall design, build, launch and maturing of the offer)This includes identifying service whitespace, budget management, demand generation, field readiness, and maintenance and decommissioning of services in their portfolioEnsure high quality and completeness of offers; conduct portfolio analysis to ensure offers meet addressable markets by analyzing market opportunities, delivery capabilities, industry research, competitive data and voice of the customerRationalize existing service portfolio, simplify the go-to-customer strategy, create a seamless UX for selling teams, create a continuum and eliminate overlap in offers and internal competition, and ensure consistent global delivery to support clients and partnersBuild action plans and make strategic as well as operational decisions on policies, tactics, resources - delivering against **MEMBERS ONLY**SIGN UP NOW***. CSS strategy and policiesDevelop cohesive pricing strategy and articulate the financial probability of service offersMeasure portfolio performance, adoption, and financial success of offers, driving enhancements and portfolio evolution as appropriateEnsure operations and delivery teams can fulfill demand and provide service capabilities defined in the offerDrive enablement strategy and execution to support the positioning, selling, and delivery of the services in the marketplaceRequirements:Bachelor's degree in engineering, business, or related field10 years' product / service management experience with successful and progressive track record of accomplishment, leadership, and increasing responsibility5 years of technology services professional who has a proven track record of management and leadership designing and implementing best in class practices for offer lifecycle managementProven track record of management and leadership designing and implementing best in class practices for lifecycle management of services solutionsProven success in dealing with business leaders on all levels and able to manage effectively within a matrix organizational structureOrganized with a natural inclination for planning strategy and tactics. Project management experience is an advantage.Adept business knowledge across all service disciplines (e.g., support, consulting, education and managing the matrix)Exceptional communication skills, both written, verbal, and editorial skillsHighly developed problem-solving skills, tenacity, drive, proactive, create, sound planning and organizational abilities, strong improvement focusComfortable in a global, fast-evolving, fast-paced always-on, highly matrixed environment with limited resourceExperience as people manager or team lead for at least 5 years, and ability to manage virtual global teamsAbility to travel 25-50% in non-COVID timesBenefitsMedical, Dental, and Vision Insurance
Paid Parental Leave
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
401(k) matching program
Adoption Assistance
Infertility treatmentsSee more **MEMBERS ONLY**SIGN UP NOW***. benefits information at ****DescriptionHumana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we...A hospital in Maryland is actively seeking an inpatient Assistant Chief Nursing Officer to join their team. The inpatient Assistant Chief Nursing Officer ACNO will be a full-time, permanent employee for a top-ranked health system ...DescriptionThe Regional Vice President, MarketPoint will lead the East Region of the Field Sales team, reporting to the VP of MarketPoint Field Sales. The role's leadership scope encompasses both Career and Partner Field (FMO/br...
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