New Braunfels Utilities
Enterprise Communications Manager
New Braunfels Utilities, New Braunfels, Texas, United States, 78130
Position Summary
The Enterprise Communications Manager is responsible for communicating, promoting and supporting NBU's image and initiatives in the public sector. The Enterprise Communications Manager works closely with the Director of Enterprise Communications, the Chief Communications & Strategy Officer, organization leadership, and others throughout the company to support the company’s internal and external communication and outreach goals. A strong writer with sound judgment, the manager leads department initiatives under the oversight of the Director, understands and helps promote strategic communications and the company’s goals, writes high-quality content, and assists with daily leadership of digital communication channels and new media.
Essential Duties & Responsibilities
MANAGEMENT/SUPERVISION
Plan, monitor, and appraise job results of the reporting staff including coaching and counseling as needed; develop, coordinate, and enforce systems, policies, procedures, and productivity standards within the communications department.Helps set department priorities and milestones for project and assignment completionReview and approve purchases and payroll time entry for departmentPrepare monthly and quarterly reports, board reports and presentations as needed and/or as scheduledAttend managers' meetings and report appropriate information to direct reportsAbility to communicate effectively both in written and oral modesEnsure personnel are safety conscious and adhere to NBU safety guidelines and practices at all times and in all situationsHelps establish strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; assist with the setting courses of action; executing objectives and evaluating department outcomes.Research industry and job-related trends and provide thought leadership to ensure the department functions with innovationMaintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices; participating in professional societies.Accomplishes financial objectives by forecasting requirements; prepares & monitors annual O & M, capital and personnel budgets; scheduling expenditures; analyzing variances; initiating corrective actions.Professional understanding of crisis management and executionPUBLIC INFORMATION
Respond to e-mails and lettersAnswering or making phone callsPublic speaking as needed and assigned by the Director of Enterprise Communications or the Chief Communications and Strategy OfficerOversight of website management and updatesProduction of news releases, interviews, etc., for local and regional mediaCoordinate media and educational opportunities with City, County, and Area Schools and BusinessesOversight and approvals of social media updatesProduction and design of internal and external public information documentsBRAND MANAGEMENT AND MARKETING
Concepting ideas for advertising and promotional materialManagement of logo use throughout companyCoordinating educational and informational material with other departments to promote programsCoordination of volunteer base and events for community service programsHelp with the daily management of marketing/PR contract firmsMANAGES AND OVERSEES DIVISION BUDGET
Directing, overseeing, and participating in the development and administration of the Communication Department budgetMonitoring budget and expendituresDirecting consultants in monitoring budgetsGENERAL RESPONSIBILITIES
Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines or negatively affect direct reports' ability to do their jobs when applicableAdhere to NBU safety guidelines and practices at all times and in all situationsMaintain a clean and safe work area, office, field site and vehicle as applicableDevelop & maintain effective customer service skills for communications with co-workers, customers and the public in generalMaintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documentsAdhere to NBU policies and proceduresExemplifies NBU Core ValuesParticipate in and support initiative to reach annual NBU Performance Measures
Formal Education and Work Experience Requirements
Degree/Diploma Obtained: Bachelors
Work Experience Time Frame: Three Years or More
Field of Study: Communications, Marketing, PR
Other: Five years’ experience may substitute for a Bachelor’s degree
Certification and Licensures Requirements
A valid Texas Driver’s License is required to operate a company vehicle when necessary.
The Enterprise Communications Manager is responsible for communicating, promoting and supporting NBU's image and initiatives in the public sector. The Enterprise Communications Manager works closely with the Director of Enterprise Communications, the Chief Communications & Strategy Officer, organization leadership, and others throughout the company to support the company’s internal and external communication and outreach goals. A strong writer with sound judgment, the manager leads department initiatives under the oversight of the Director, understands and helps promote strategic communications and the company’s goals, writes high-quality content, and assists with daily leadership of digital communication channels and new media.
Essential Duties & Responsibilities
MANAGEMENT/SUPERVISION
Plan, monitor, and appraise job results of the reporting staff including coaching and counseling as needed; develop, coordinate, and enforce systems, policies, procedures, and productivity standards within the communications department.Helps set department priorities and milestones for project and assignment completionReview and approve purchases and payroll time entry for departmentPrepare monthly and quarterly reports, board reports and presentations as needed and/or as scheduledAttend managers' meetings and report appropriate information to direct reportsAbility to communicate effectively both in written and oral modesEnsure personnel are safety conscious and adhere to NBU safety guidelines and practices at all times and in all situationsHelps establish strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; assist with the setting courses of action; executing objectives and evaluating department outcomes.Research industry and job-related trends and provide thought leadership to ensure the department functions with innovationMaintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices; participating in professional societies.Accomplishes financial objectives by forecasting requirements; prepares & monitors annual O & M, capital and personnel budgets; scheduling expenditures; analyzing variances; initiating corrective actions.Professional understanding of crisis management and executionPUBLIC INFORMATION
Respond to e-mails and lettersAnswering or making phone callsPublic speaking as needed and assigned by the Director of Enterprise Communications or the Chief Communications and Strategy OfficerOversight of website management and updatesProduction of news releases, interviews, etc., for local and regional mediaCoordinate media and educational opportunities with City, County, and Area Schools and BusinessesOversight and approvals of social media updatesProduction and design of internal and external public information documentsBRAND MANAGEMENT AND MARKETING
Concepting ideas for advertising and promotional materialManagement of logo use throughout companyCoordinating educational and informational material with other departments to promote programsCoordination of volunteer base and events for community service programsHelp with the daily management of marketing/PR contract firmsMANAGES AND OVERSEES DIVISION BUDGET
Directing, overseeing, and participating in the development and administration of the Communication Department budgetMonitoring budget and expendituresDirecting consultants in monitoring budgetsGENERAL RESPONSIBILITIES
Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines or negatively affect direct reports' ability to do their jobs when applicableAdhere to NBU safety guidelines and practices at all times and in all situationsMaintain a clean and safe work area, office, field site and vehicle as applicableDevelop & maintain effective customer service skills for communications with co-workers, customers and the public in generalMaintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documentsAdhere to NBU policies and proceduresExemplifies NBU Core ValuesParticipate in and support initiative to reach annual NBU Performance Measures
Formal Education and Work Experience Requirements
Degree/Diploma Obtained: Bachelors
Work Experience Time Frame: Three Years or More
Field of Study: Communications, Marketing, PR
Other: Five years’ experience may substitute for a Bachelor’s degree
Certification and Licensures Requirements
A valid Texas Driver’s License is required to operate a company vehicle when necessary.