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Warwick Hotel

Director Of Sales & Marketing

Warwick Hotel, New York, New York, us, 10261


POSITION PURPOSE

Overall responsibility for total revenue and yield strategies, implementation, and results, including group and transient rooms, group food and beverage, meeting room rental, and local catering. Strategies will include market mix, pricing, direct sales, marketing, acquisition status, and results. Maximize profitability for the hotel and provide outstanding quality service for the customers. Accountable to market and potential performance as well as budget, forecast, and target goals. Participate in total hotel management as a member of the hotel Executive Committee.

ESSENTIAL FUNCTIONS

AVERAGE % OF TIME

35% Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.

15% Prepare, implement, and compile data for the strategic sales plan, monthly report, annual goals, sales and marketing budget, forecasts, and other reports as directed/required.

15% Develop rates, group ceilings, and deployment strategies through a review of competitive data, demand analysis, and mix management.

10% Recruit, direct, manage, train, and counsel sales staff. Oversee departmental matters related to federal, state, and local employment and civil rights laws.

10% Participate in sales presentations, property tours, and customer meetings.

10% Conduct/attend daily business review meetings, weekly strategic sales meetings, management meetings, and other meetings as required/ requested.

5% Manage/direct all advertising, public relations, and promotional activities.

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the hospitality industry's cyclical nature, employees may be required to work varying schedules to reflect the hotel's business needs. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees must fully comply with hotel rules and regulations to safely and effectively operate the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Professionally represent the hotel in community and industry organizations and events.Participate as a team player with other key executive members.Provide constructive feedback to all departments and hotel sales and marketing staff.Be a leader and role model to all employees.Additional duties as necessary and assigned.SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must speak, read, write, and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written.Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.Must possess essential computational ability.Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel and FidelioKnowledge of computer accounting programs, math skills, and budgetary analysis capabilities required.Extensive knowledge of sales skills.Ability to assess/evaluate employees' performance fairly.Extensive knowledge of revenue management.Ability to recruit, supervise, train, and motivate multiple levels of managers.Knowledge of hotels and competitive markets.Ability to analyze data and establish appropriate action plans.Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to, the following statutes and their state and local analogs (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

PHYSICAL DEMANDS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.Must be able to sit at a desk for up to five hours daily. Walking and standing are required for the rest of the working day. This includes traveling to and from meetings and may consist of air travel. The time these tasks may take may vary daily and from task to task.Must exert a well-paced ability to maneuver between functions co-occurring.Must exert a well-paced ability to reach other hotel departments on time.Must be able to lift to 15 pounds occasionally.Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual acuity.Talking and hearing occur continuously while communicating with guests, supervisors, and subordinates.Vision occurs continuously, with the most common visual functions being near vision and depth perception.Requires manual dexterity to use and operate all necessary equipment.Must have finger dexterity to operate office equipment such as computers, printers, 10-key adding machines, electric typewriters, multi-line touch tone phones, filing cabinets, FAX machines, photocopiers, dollies, and other office equipment as needed.

QUALIFICATION STANDARDS

A bachelor's degree or equivalent experience is preferred.Supervisory experience is required.Must be able to multitask and prioritize departmental functions to meet deadlinesComply with WHR Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.

Experience

Five to seven years of sales and marketing leadership in similar operations sizes is preferred.

Licenses or Certificates

Not applicable.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per Warwick Denver Hotel standards.

This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform occasionally.