Wind Creek Chicago
Casino Marketing Coordinator
Wind Creek Chicago, Hazel Crest, Illinois, United States, 60429
DescriptionJob Overview:The Coordinator is responsible for assisting the Property Marketing Director, Casino Marketing Manager, Bus Groups Manager, and the Resort Sales Manager. This job description is not an all-inclusive list of the duties and responsibilities of this position. The Coordinator is expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs.Purpose:Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.Value System:Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.
We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.
The resulting creation of wealth will grow opportunities for all.Duties and Responsibilities:Will field all incoming sales inquiries, via phone and web, and direct to appropriate Sales ManagerHelps with scheduling, reservations, coordinating group arrivalsHelps with processing contracts, check requests, and W-9 vendor formsHelps develop and coordinate new promotions to promote revenue growthAssists with special event weekend room assignments & confirmation callsAssists with special event coordination effortsAssists with monitoring/yielding of hotelAssists with property site tours and group greetingsAssists in maintaining an activities and contact tracking logAssists with reservations and special guest accommodationsAssists with availability and pricing quotes for both Banquet and HotelRuns reports on group gaming activityOrders office supplies, equipment and machinery as needed or requestedMaintains an adequate filing systemAssembles and sends out Sales KitsAssists with correspondence and faxesOther duties & responsibilities as assignedCreate documents in MS Word, Excel, and PowerPointJob Requirements:
(please ensure you meet the listed requirements prior to applying )High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment-
requiredAssociates Degree and (1) one-year verifiable administrative experience-
required
OR (2) two-year minimum requirement of experience in either Casino Concierge, Hotel Front Desk/Night Audit, and/or Guest Service Teleservices Agent II-
required
Must have a working knowledge of computers with the ability to work in a Windows environment with various software programs such as Word, WordPerfect, Excel, etc. (A skills test will be administered and must successfully pass with a 70%)-
requiredWillingness and ability to take direction from multiple Management individuals as requiredSkilled in the operation of standard office machinery including a calculator, copier, facsimile, and other similar equipmentMust be proficient in CMP (including evaluating play detail, tagging and redeeming prizes, reading redemption history, etc.)Must be proficient in Opera (including creating/editing reservations, reviewing/processing billing folios, reviewing/creating BEO detail, etc.)Must be knowledgeable in creating and editing reservations in Open Course and Open Table systemsMust have excellent customer service/relation skillsMust have good writing and verbal communication skillsMust be able to work effectively in a fast paced, high volume environmentMust successfully pass job interview, including a guest service auditionMust possess a high level of maturity and the ability to maintain confidentialityMust be able to effectively work and communicate with other staff members and with the general publicMust possess a valid state driver’s license is requiredWilling to work odd and irregular hours as needed; Willing to travel and participate in training as recommended or requiredMust have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this positionOnline applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.
The resulting creation of wealth will grow opportunities for all.Duties and Responsibilities:Will field all incoming sales inquiries, via phone and web, and direct to appropriate Sales ManagerHelps with scheduling, reservations, coordinating group arrivalsHelps with processing contracts, check requests, and W-9 vendor formsHelps develop and coordinate new promotions to promote revenue growthAssists with special event weekend room assignments & confirmation callsAssists with special event coordination effortsAssists with monitoring/yielding of hotelAssists with property site tours and group greetingsAssists in maintaining an activities and contact tracking logAssists with reservations and special guest accommodationsAssists with availability and pricing quotes for both Banquet and HotelRuns reports on group gaming activityOrders office supplies, equipment and machinery as needed or requestedMaintains an adequate filing systemAssembles and sends out Sales KitsAssists with correspondence and faxesOther duties & responsibilities as assignedCreate documents in MS Word, Excel, and PowerPointJob Requirements:
(please ensure you meet the listed requirements prior to applying )High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment-
requiredAssociates Degree and (1) one-year verifiable administrative experience-
required
OR (2) two-year minimum requirement of experience in either Casino Concierge, Hotel Front Desk/Night Audit, and/or Guest Service Teleservices Agent II-
required
Must have a working knowledge of computers with the ability to work in a Windows environment with various software programs such as Word, WordPerfect, Excel, etc. (A skills test will be administered and must successfully pass with a 70%)-
requiredWillingness and ability to take direction from multiple Management individuals as requiredSkilled in the operation of standard office machinery including a calculator, copier, facsimile, and other similar equipmentMust be proficient in CMP (including evaluating play detail, tagging and redeeming prizes, reading redemption history, etc.)Must be proficient in Opera (including creating/editing reservations, reviewing/processing billing folios, reviewing/creating BEO detail, etc.)Must be knowledgeable in creating and editing reservations in Open Course and Open Table systemsMust have excellent customer service/relation skillsMust have good writing and verbal communication skillsMust be able to work effectively in a fast paced, high volume environmentMust successfully pass job interview, including a guest service auditionMust possess a high level of maturity and the ability to maintain confidentialityMust be able to effectively work and communicate with other staff members and with the general publicMust possess a valid state driver’s license is requiredWilling to work odd and irregular hours as needed; Willing to travel and participate in training as recommended or requiredMust have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this positionOnline applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.