Westmoreland Intermediate Unit
Desktop Media Services Specialist
Westmoreland Intermediate Unit, Greensburg, Pennsylvania, us, 15605
Position Type:Non-Certificated Personnel - Act 93/Desktop Media Services Specialist
Date Posted:7/17/2024
Location:WIU Administration Building
POSITION: Desktop Media Services Specialist (TIS-7AS-DMSS)DIVISION: Technology and Innovation ServicesSUPERVISOR: Technology & Innovation Services DirectorSUPERVISES: No Supervisory ResponsibilityCLASSIFICATION :
ExemptNUMBER OF DAYS: 260COMPENSATION PLAN: Administrative Compensation Plan
Education and Experience:Minimum Education: High School Diploma or Equivalent required; AA/AS in Information Technology or related field preferredMinimum Experience: 3-5 years experience in Information Technology or related field
General Definition:The Desktop Media Services Specialist position oversees desktop support staff and manages security cameras, door locks, print management software, and phone systems. The role will also be responsible for maintaining asset inventory and repairing computer hardware, security systems, software, third-party software, and other related peripherals while providing best-in-class service to employees and constituents.
Description of Duties:
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs.?Oversee the functionality of the WIU helpdesk, ticketing software, and employees. Provide level II support as needed.Manage audio/visual components in conference rooms and or meeting rooms as requested.Work with outside consultants and vendors to resolve issues.Prepare purchase recommendations for hardware and needed supplies.Administer the VoIP phone system, manage phone extensions, groups, phones, mailboxes, and all other areas of a Unified Communications system.Analyze reported problems and take appropriate action.Maintain accurate, complete, and detailed account information completing standard operating procedures.Monitor, repair, upgrade, configure, and install systems, peripherals, cabling, and other components.Evaluate, test, and recommend new equipment for use by employees.Implement and maintain established security requirements and other policies for hardware/software according to standard operating procedures.Monitor, install, upgrade, and configure applications, drivers and other similar components.Maintain and manage print management software.Manage users within third-party applications like Adobe Sign, Zoom, DUO, Beyond Identity, and others.Work with WIU employees to analyze software packages to meet the needs of future learners.Report priority one problems and customer dissatisfaction concerns to the Director of Technology and Innovation Services.Assist the Network Systems Administrator in troubleshooting wireless network connectivity issues.Accurately develop, process, and maintain records, forms, and reports.Performs other duties as assigned by the Executive Director or designee.Required Knowledge, Skills, and Abilities:
Hands-on troubleshooting capabilities?Knowledge of computing infrastructures.Familiarity with Microsoft O365, Apple Hardware, and Windows operating systems.Possess the ability to think critically.Ability to safely handle confidential information.Current or former Westmoreland Intermediate Unit employees must have demonstrated proficiency in job assignments.Physical/Environment Requirements:The physical demands of this position are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.(O) Occasionally - (OE) Occasionally Essential - (F) Frequently - (C) Continually
(O) Occasionally - (OE) Occasionally Essential - (F) Frequently - (C) Continually While performing the duties of the job, the employee must (F) Sit, (O) Walk, (O) Stand,(O) Sprint/Running,(O) Bend/twist at the neck more than the average person,(O) Bend/twist at the trunk more than the average person,(O) Squat/stoop/kneel,(O) Reach forward,(F) Repeat the same hand, arm, or finger motion many times (e.g. data entry),(F) Hand/grip strength,(F) Drive on the job,(F) Type non-stop,(O) Manual dexterity (e.g. opening items),(F) Use finger dexterity (e.g. typing, manipulative), Lift up to 10 pounds from,(F) Floor to waist, Lift up to 10 pounds from,(F) Waist to shoulder, Lift up to 10 pounds from,(O) Shoulder to overhead, Lift up to 11 to 15 pounds from,(O) Floor to waist,(O) Push/pull 25 to 50 pounds, Examples of items that are pushed or pulled,(O)boxes, tables, wheelchairs Terrain items pushed or pulled on is,(O) Carpeted floor, Terrain items pushed or pulled on is, Terrain items pushed or pulled on is,(O) Tiled floor,(F) Carry 10 to 25 pounds, Example of and distance that items are carried,(F)Computer, briefcase, printer at least 25 yards.
The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties performed by the individuals currently holding this position and additional duties may be assigned.
Certificates, Licenses, Registrations, Other:
Act 114 (Federal Criminal History Background Check)Act 34 (PA State Criminal History Clearance)Act 151 (PA Child Abuse History Clearance)Act 126 (Mandated Reporter Training)Act 168 (Sexual Misconduct/Abuse Disclosure)Act 24 (Arrest & Conviction Statement)School Personnel Health RecordTuberculosis Test ResultClearances must be current within 5 years from date of hire and a School Personnel Health Record current within 1 year from date of hire accompanied by Tuberculosis Test Result within 3 months of date of hire.
Travel Requirements:
A minimal to moderate amount of travel is required for this position within Westmoreland County and throughout the Commonwealth of Pennsylvania.Must have reliable transportation.
Date Posted:7/17/2024
Location:WIU Administration Building
POSITION: Desktop Media Services Specialist (TIS-7AS-DMSS)DIVISION: Technology and Innovation ServicesSUPERVISOR: Technology & Innovation Services DirectorSUPERVISES: No Supervisory ResponsibilityCLASSIFICATION :
ExemptNUMBER OF DAYS: 260COMPENSATION PLAN: Administrative Compensation Plan
Education and Experience:Minimum Education: High School Diploma or Equivalent required; AA/AS in Information Technology or related field preferredMinimum Experience: 3-5 years experience in Information Technology or related field
General Definition:The Desktop Media Services Specialist position oversees desktop support staff and manages security cameras, door locks, print management software, and phone systems. The role will also be responsible for maintaining asset inventory and repairing computer hardware, security systems, software, third-party software, and other related peripherals while providing best-in-class service to employees and constituents.
Description of Duties:
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs.?Oversee the functionality of the WIU helpdesk, ticketing software, and employees. Provide level II support as needed.Manage audio/visual components in conference rooms and or meeting rooms as requested.Work with outside consultants and vendors to resolve issues.Prepare purchase recommendations for hardware and needed supplies.Administer the VoIP phone system, manage phone extensions, groups, phones, mailboxes, and all other areas of a Unified Communications system.Analyze reported problems and take appropriate action.Maintain accurate, complete, and detailed account information completing standard operating procedures.Monitor, repair, upgrade, configure, and install systems, peripherals, cabling, and other components.Evaluate, test, and recommend new equipment for use by employees.Implement and maintain established security requirements and other policies for hardware/software according to standard operating procedures.Monitor, install, upgrade, and configure applications, drivers and other similar components.Maintain and manage print management software.Manage users within third-party applications like Adobe Sign, Zoom, DUO, Beyond Identity, and others.Work with WIU employees to analyze software packages to meet the needs of future learners.Report priority one problems and customer dissatisfaction concerns to the Director of Technology and Innovation Services.Assist the Network Systems Administrator in troubleshooting wireless network connectivity issues.Accurately develop, process, and maintain records, forms, and reports.Performs other duties as assigned by the Executive Director or designee.Required Knowledge, Skills, and Abilities:
Hands-on troubleshooting capabilities?Knowledge of computing infrastructures.Familiarity with Microsoft O365, Apple Hardware, and Windows operating systems.Possess the ability to think critically.Ability to safely handle confidential information.Current or former Westmoreland Intermediate Unit employees must have demonstrated proficiency in job assignments.Physical/Environment Requirements:The physical demands of this position are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.(O) Occasionally - (OE) Occasionally Essential - (F) Frequently - (C) Continually
(O) Occasionally - (OE) Occasionally Essential - (F) Frequently - (C) Continually While performing the duties of the job, the employee must (F) Sit, (O) Walk, (O) Stand,(O) Sprint/Running,(O) Bend/twist at the neck more than the average person,(O) Bend/twist at the trunk more than the average person,(O) Squat/stoop/kneel,(O) Reach forward,(F) Repeat the same hand, arm, or finger motion many times (e.g. data entry),(F) Hand/grip strength,(F) Drive on the job,(F) Type non-stop,(O) Manual dexterity (e.g. opening items),(F) Use finger dexterity (e.g. typing, manipulative), Lift up to 10 pounds from,(F) Floor to waist, Lift up to 10 pounds from,(F) Waist to shoulder, Lift up to 10 pounds from,(O) Shoulder to overhead, Lift up to 11 to 15 pounds from,(O) Floor to waist,(O) Push/pull 25 to 50 pounds, Examples of items that are pushed or pulled,(O)boxes, tables, wheelchairs Terrain items pushed or pulled on is,(O) Carpeted floor, Terrain items pushed or pulled on is, Terrain items pushed or pulled on is,(O) Tiled floor,(F) Carry 10 to 25 pounds, Example of and distance that items are carried,(F)Computer, briefcase, printer at least 25 yards.
The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties performed by the individuals currently holding this position and additional duties may be assigned.
Certificates, Licenses, Registrations, Other:
Act 114 (Federal Criminal History Background Check)Act 34 (PA State Criminal History Clearance)Act 151 (PA Child Abuse History Clearance)Act 126 (Mandated Reporter Training)Act 168 (Sexual Misconduct/Abuse Disclosure)Act 24 (Arrest & Conviction Statement)School Personnel Health RecordTuberculosis Test ResultClearances must be current within 5 years from date of hire and a School Personnel Health Record current within 1 year from date of hire accompanied by Tuberculosis Test Result within 3 months of date of hire.
Travel Requirements:
A minimal to moderate amount of travel is required for this position within Westmoreland County and throughout the Commonwealth of Pennsylvania.Must have reliable transportation.