Aira Tech Corp.
Visual Interpreter Manager
Aira Tech Corp., San Diego, California, United States, 92154
Aira is visual interpreting.
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection.Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using the powerful combination of a camera and the Aira app on someone’s device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating – just about anything, safely and securely.Aira is used in any industry – such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers every day by providing live, on-demand access to visual information.By joining this organization, you will have a major impact on the lives of the millions of people worldwide who are blind or have low vision.https://visualinterpreting.com/Work Environment:From a private workspace free of distractions VI Managers remotely manage their team. Due to the 24/7 nature of operations VI Managers are a salaried role, with the flexibility to build a schedule that meets the needs of the team while maintaining flexibility to work outside of their regular schedules.Objectives of this role:Grow a successful, multi-million dollar business: drive customer satisfaction by leveraging your business acumen, efficiency and problem solving skills to develop the best team of Visual InterpretersNurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving team membersInspire Others: become a dynamic brand ambassador dedicated to driving and achieving results through your teamImpact the Blind and Low Vision Community: integrate your business acumen with the community to create better experiences in peoples’ lives, from our Access partners to our Explorers, and our people.ResponsibilitiesDevelop a deep understanding of how Aira delivers value to our clientsCommunicate organizational strategy throughout the Visual Interpreting Services teamWork broadly between teams within Service Delivery collaborating with cross functional departments such as: Recruiting, Hiring, Learning and Development, Operations and Human Resources to drive growth and resultsParticipate in identifying team KPIs, creating procedures, and holding individuals accountable to meeting expectationsMaintain personal accountability for performance as it relates to achieving or exceeding VI Manager KPI targetsRegularly review calls and provide VIs with consistent coaching and support to achieve KPIsHandle call escalation professionally while demonstrating deep understanding of business processes and make recommendations to improve processes based on patterns in escalated callsDevelop and retain top talent on the VI Services teamAnticipate business risks as well as opportunities and develop solutions and proposals respectively to mitigate negative outcomes or exploit opportunitiesLeverage qualitative and quantitative data to collaborate with the Learning and Development team to continuously improve VI trainingExecute on department strategy to improve VI Services overall performance in alignment with greater company initiatives and goalsWork in accordance with Aira’s policies and proceduresComplete other duties as assignedStudies show women and other marginalized groups are less likely to apply to a job because they do not meet 100% of the requirements. We encourage individuals with unconventional experience to apply.Experience managing and developing 15+ frontline service individuals5 years minimum customer service experience2 years minimum managerial experienceExcellent communication skillsHighly organized and attentive to detailTeam player who takes ownership of (and pride in) their workAble to take initiative and work independently and as a member of a teamHandle sensitive and confidential information appropriatelyMust be proficient in Google Docs, Google Sheets, No Code Databases, Data VisualizationChampion for operational improvements and change managementAbility to navigate in a high paced and ambiguous environmentMaintain consistent attendance and punctualityMust be able to develop project plans collaborate cross functionally, and deliver on deadlinesWork well with varying levels of management while maintaining positive working relationships with customers, peers and other team membersBachelor's DegreeAira’s ValuesWe are powered by peopleWe pursue excellence & hold ourselves accountable for resultsWe embrace change and agilityWe act with integrity, transparency, dignity and respectWe are champions of inclusion, diversity and accessibilityAira’s Operating PrinciplesAgility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.Focus: We operate with a plan, based on our roadmap and aligned to our priorities.Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.Transparency: We engage in open, honest, and direct, 2-way communication because we trust one another.Corporate Social Responsibility: We support the community in matters related to health, employment and independent living. This includes making our service available as broadly as possible to support these commitments.Opportunity to shape a new professionRemote FlexibilityEmployer Sponsored HealthcareUnlimited PTOStock Options
#J-18808-Ljbffr
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection.Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using the powerful combination of a camera and the Aira app on someone’s device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating – just about anything, safely and securely.Aira is used in any industry – such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers every day by providing live, on-demand access to visual information.By joining this organization, you will have a major impact on the lives of the millions of people worldwide who are blind or have low vision.https://visualinterpreting.com/Work Environment:From a private workspace free of distractions VI Managers remotely manage their team. Due to the 24/7 nature of operations VI Managers are a salaried role, with the flexibility to build a schedule that meets the needs of the team while maintaining flexibility to work outside of their regular schedules.Objectives of this role:Grow a successful, multi-million dollar business: drive customer satisfaction by leveraging your business acumen, efficiency and problem solving skills to develop the best team of Visual InterpretersNurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving team membersInspire Others: become a dynamic brand ambassador dedicated to driving and achieving results through your teamImpact the Blind and Low Vision Community: integrate your business acumen with the community to create better experiences in peoples’ lives, from our Access partners to our Explorers, and our people.ResponsibilitiesDevelop a deep understanding of how Aira delivers value to our clientsCommunicate organizational strategy throughout the Visual Interpreting Services teamWork broadly between teams within Service Delivery collaborating with cross functional departments such as: Recruiting, Hiring, Learning and Development, Operations and Human Resources to drive growth and resultsParticipate in identifying team KPIs, creating procedures, and holding individuals accountable to meeting expectationsMaintain personal accountability for performance as it relates to achieving or exceeding VI Manager KPI targetsRegularly review calls and provide VIs with consistent coaching and support to achieve KPIsHandle call escalation professionally while demonstrating deep understanding of business processes and make recommendations to improve processes based on patterns in escalated callsDevelop and retain top talent on the VI Services teamAnticipate business risks as well as opportunities and develop solutions and proposals respectively to mitigate negative outcomes or exploit opportunitiesLeverage qualitative and quantitative data to collaborate with the Learning and Development team to continuously improve VI trainingExecute on department strategy to improve VI Services overall performance in alignment with greater company initiatives and goalsWork in accordance with Aira’s policies and proceduresComplete other duties as assignedStudies show women and other marginalized groups are less likely to apply to a job because they do not meet 100% of the requirements. We encourage individuals with unconventional experience to apply.Experience managing and developing 15+ frontline service individuals5 years minimum customer service experience2 years minimum managerial experienceExcellent communication skillsHighly organized and attentive to detailTeam player who takes ownership of (and pride in) their workAble to take initiative and work independently and as a member of a teamHandle sensitive and confidential information appropriatelyMust be proficient in Google Docs, Google Sheets, No Code Databases, Data VisualizationChampion for operational improvements and change managementAbility to navigate in a high paced and ambiguous environmentMaintain consistent attendance and punctualityMust be able to develop project plans collaborate cross functionally, and deliver on deadlinesWork well with varying levels of management while maintaining positive working relationships with customers, peers and other team membersBachelor's DegreeAira’s ValuesWe are powered by peopleWe pursue excellence & hold ourselves accountable for resultsWe embrace change and agilityWe act with integrity, transparency, dignity and respectWe are champions of inclusion, diversity and accessibilityAira’s Operating PrinciplesAgility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.Focus: We operate with a plan, based on our roadmap and aligned to our priorities.Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.Transparency: We engage in open, honest, and direct, 2-way communication because we trust one another.Corporate Social Responsibility: We support the community in matters related to health, employment and independent living. This includes making our service available as broadly as possible to support these commitments.Opportunity to shape a new professionRemote FlexibilityEmployer Sponsored HealthcareUnlimited PTOStock Options
#J-18808-Ljbffr