Capital One
Manager, UX Researcher
Capital One, Chicago, Illinois, United States, 60290
Locations:
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.VA - McLean, United States of America, McLean, Virginia
Manager, UX ResearcherWe are currently seeking a User Experience Researcher to join our team. Because we are a human-centered organization obsessed with delivering products and services based on customer research and feedback, design research is at the heart of our work. We believe in using empathy, curiosity, and asking questions to understand our customers, which is core to delivering best-in-class products and services. We represent the voice of our customers and focus on being the source of truth for our customer insights.
The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You'll Do:You'll be asked to handle a variety of responsibilities, including:
Collaboration & Connecting
Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiences
Translate complex ideas into understandable concepts that evolve and enhance the product experience
Advocate for the customer through human-centered research methodologies
Champion prioritization of design-centered product enhancements grounded in research and analysis
Actively teach and mentor designers in research methods
Work with partners and teams across various geographies
Embrace and advocate for an experience mindset - this is as important to the work as the results
Participating in hiring by reviewing resumes, conducting interviews, and attending consensus
Discovery & Delivery
Develop a fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization
Practice and help evolve the team's research techniques and toolset to work effectively in cross-team collaboration
Participate in end-to-end product design by:
Conducting rigorous remote research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as in-depth interviewing, usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.
Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Distilling findings into clearly articulated and actionable insights and recommendations to influence product design for stakeholders
Facilitating and participating in workshops with internal and external stakeholders to align with business needs
Present research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating research insights to a variety of audience types from design experts to non-designers
Basic Qualifications
At least 5 years of experience with human subjects research
Preferred Qualifications
Masters Degree in a social science (e.g., anthropology, sociology, psychology), human factors, cognitive science, human-computer interaction, or behavioral economics
Advanced degree or certifications in a research or design-related field
Experience or familiarity with UX research methods
Comfortable working with a variety of business partners and delivering outcomes
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#J-18808-Ljbffr
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.VA - McLean, United States of America, McLean, Virginia
Manager, UX ResearcherWe are currently seeking a User Experience Researcher to join our team. Because we are a human-centered organization obsessed with delivering products and services based on customer research and feedback, design research is at the heart of our work. We believe in using empathy, curiosity, and asking questions to understand our customers, which is core to delivering best-in-class products and services. We represent the voice of our customers and focus on being the source of truth for our customer insights.
The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You'll Do:You'll be asked to handle a variety of responsibilities, including:
Collaboration & Connecting
Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiences
Translate complex ideas into understandable concepts that evolve and enhance the product experience
Advocate for the customer through human-centered research methodologies
Champion prioritization of design-centered product enhancements grounded in research and analysis
Actively teach and mentor designers in research methods
Work with partners and teams across various geographies
Embrace and advocate for an experience mindset - this is as important to the work as the results
Participating in hiring by reviewing resumes, conducting interviews, and attending consensus
Discovery & Delivery
Develop a fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization
Practice and help evolve the team's research techniques and toolset to work effectively in cross-team collaboration
Participate in end-to-end product design by:
Conducting rigorous remote research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as in-depth interviewing, usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.
Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Distilling findings into clearly articulated and actionable insights and recommendations to influence product design for stakeholders
Facilitating and participating in workshops with internal and external stakeholders to align with business needs
Present research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating research insights to a variety of audience types from design experts to non-designers
Basic Qualifications
At least 5 years of experience with human subjects research
Preferred Qualifications
Masters Degree in a social science (e.g., anthropology, sociology, psychology), human factors, cognitive science, human-computer interaction, or behavioral economics
Advanced degree or certifications in a research or design-related field
Experience or familiarity with UX research methods
Comfortable working with a variety of business partners and delivering outcomes
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#J-18808-Ljbffr