Qualtrics
Experience and Process Designer, Transformation Office
Qualtrics, Provo, Utah, us, 84605
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Experience and Process Designer, Transformation Office
Why We Have This Role
The Experience and Process Designer, will be the primary driver of designing and implementing our opportunity management process. This person will provide strategic direction, oversight, and coordination across various projects supporting our lead-to-cash transformation. They will ensure cross-functional alignment, manage resources effectively, mitigate risks, and drive progress towards success pillar 1: simplifying our business. They will foster collaboration among stakeholders, manage dependencies, and ensure effective transformation execution.
How You’ll Find Success
Leadership: Ability to inspire and motivate teams, provide clear direction, and drive results by effectively leading diverse groups towards common goals.
Detail: Ability to see the big picture, while also understanding the very small details needed to execute the big picture.
Communication: Strong verbal and written communication skills are essential for conveying complex ideas clearly, fostering collaboration, and keeping stakeholders informed at all levels.
Strategic Thinking: Capacity to develop and articulate a clear vision, set strategic objectives, and devise actionable plans to achieve them while adapting to changing circumstances.
Stakeholder Management: Skill in building and maintaining relationships with diverse stakeholders, including executives, team members, and external partners, to ensure alignment and support for the Pod’s goals.
Problem-Solving: Aptitude for identifying, analyzing, and resolving issues and risks that may arise during the transformation, employing creative solutions and critical thinking to overcome obstacles.
Organizational Skills: Ability to effectively manage resources, timelines, and priorities while maintaining a focus on delivering high-quality results within constraints.
How You’ll Grow
Executive Exposure: Continuous exposure to C-suite interactions and decision-making
Cross-functional knowledge: Ability to develop knowledge and expertise across many functions of the organization
Strategic Influence: Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics
Things You’ll Do
Drive Opportunity Management transformation: Identify what initiatives are required to create a scalable, effective opportunity management for Qualtrics. Create project management plans to progress multiple, cross-functional transformation projects in parallel. Drive projects to completion.
Foster Cross-Functional Collaboration and Alignment: Identify key cross-functional stakeholders and establish the right touchpoints and processes to drive collaboration and alignment
Mitigate Risks: Identify and anticipate potential risks and issues and work with relevant stakeholders on remedial actions
Deliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes
What We’re Looking For On Your Resume
Track record of managing and delivering complex transformation programs
Experience in managing multidisciplinary teams
Comfortable in dealing with ambiguity and changing priorities
Ability to take complex asks and break them up into manageable and clear tasks and deliverables
Ability to build and nurture relationships with C-suite executives and senior leaders
Experience in coaching and mentoring team members
Excellent understanding of SaaS business models and processes
What You Should Know About This Team
Problem solvers who can think strategically as well as execute
High-performing individuals across different functions
Focused on getting the right answer as quickly as possible; bias for action and frequent, productive debates
Unified focus on the overall success of the transformation efforts; team members lean in with their strengths and roll up their sleeves, regardless of their job description
Highly-trusted team by C-suite
Our Team’s Favorite Perks and Benefits
Work/life balance is a high priority.
Flexible working model to fit with personal commitments and context.
Wellness Reimbursement can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) ,Equal Opportunity Employment (https://www.eeoc.gov/poster) ,Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Experience and Process Designer, Transformation Office
Why We Have This Role
The Experience and Process Designer, will be the primary driver of designing and implementing our opportunity management process. This person will provide strategic direction, oversight, and coordination across various projects supporting our lead-to-cash transformation. They will ensure cross-functional alignment, manage resources effectively, mitigate risks, and drive progress towards success pillar 1: simplifying our business. They will foster collaboration among stakeholders, manage dependencies, and ensure effective transformation execution.
How You’ll Find Success
Leadership: Ability to inspire and motivate teams, provide clear direction, and drive results by effectively leading diverse groups towards common goals.
Detail: Ability to see the big picture, while also understanding the very small details needed to execute the big picture.
Communication: Strong verbal and written communication skills are essential for conveying complex ideas clearly, fostering collaboration, and keeping stakeholders informed at all levels.
Strategic Thinking: Capacity to develop and articulate a clear vision, set strategic objectives, and devise actionable plans to achieve them while adapting to changing circumstances.
Stakeholder Management: Skill in building and maintaining relationships with diverse stakeholders, including executives, team members, and external partners, to ensure alignment and support for the Pod’s goals.
Problem-Solving: Aptitude for identifying, analyzing, and resolving issues and risks that may arise during the transformation, employing creative solutions and critical thinking to overcome obstacles.
Organizational Skills: Ability to effectively manage resources, timelines, and priorities while maintaining a focus on delivering high-quality results within constraints.
How You’ll Grow
Executive Exposure: Continuous exposure to C-suite interactions and decision-making
Cross-functional knowledge: Ability to develop knowledge and expertise across many functions of the organization
Strategic Influence: Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics
Things You’ll Do
Drive Opportunity Management transformation: Identify what initiatives are required to create a scalable, effective opportunity management for Qualtrics. Create project management plans to progress multiple, cross-functional transformation projects in parallel. Drive projects to completion.
Foster Cross-Functional Collaboration and Alignment: Identify key cross-functional stakeholders and establish the right touchpoints and processes to drive collaboration and alignment
Mitigate Risks: Identify and anticipate potential risks and issues and work with relevant stakeholders on remedial actions
Deliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes
What We’re Looking For On Your Resume
Track record of managing and delivering complex transformation programs
Experience in managing multidisciplinary teams
Comfortable in dealing with ambiguity and changing priorities
Ability to take complex asks and break them up into manageable and clear tasks and deliverables
Ability to build and nurture relationships with C-suite executives and senior leaders
Experience in coaching and mentoring team members
Excellent understanding of SaaS business models and processes
What You Should Know About This Team
Problem solvers who can think strategically as well as execute
High-performing individuals across different functions
Focused on getting the right answer as quickly as possible; bias for action and frequent, productive debates
Unified focus on the overall success of the transformation efforts; team members lean in with their strengths and roll up their sleeves, regardless of their job description
Highly-trusted team by C-suite
Our Team’s Favorite Perks and Benefits
Work/life balance is a high priority.
Flexible working model to fit with personal commitments and context.
Wellness Reimbursement can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) ,Equal Opportunity Employment (https://www.eeoc.gov/poster) ,Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.