Amazon
Senior User Experience Designer, Amazon Customs and Trade Program & Product
Amazon, Arlington, Virginia, United States, 22201
Description
The Amazon Customs and Trade Program & Product is a highly innovative team of program and product managers collaborating to deliver customs brokerage and trade solutions for our internal and external customers. We are building Amazon Customs and Trade into a global offering handling cross-border movements of cargo. Our mission is to transform global trade and increase the speed of frictionless cross-border solutions by providing strategic, transparent, and predictable customs and trade services and technologies. Simply put, we are making it easy for our customers to meet the regulatory requirements associated with the international movement of goods while bringing them value. And all of this in a customer-obsessed manner!
Key job responsibilities
As a Senior User Experience (UX) Designer, you will be responsible for designing and enhancing digital interfaces to improve user satisfaction and interaction. You will work closely with Amazon Customs and Trade product managers, program managers, developers, and stakeholder leadership to create functional designs for cross-platform applications which are aesthetically pleasing and easy-to-use intuitive experiences for our customers and internal stakeholders.
Key Responsibilities include:
User Research and Analysis:
Conduct user research through interviews, surveys, usability tests, and analytics tools.
Analyze user data to derive insights and identify pain points.
Create user personas and journey maps to understand user behavior and needs.
Conduct UX workshop and apply proper UX methods to acquire in-depth knowledge into users and to drive cross functional alignment
Design and Prototyping:
Develop wireframes, mockups, and prototypes for new features and products.
Design intuitive and engaging user interfaces (UIs) that align with user needs and business goals.
Iterate on designs based on user feedback and usability testing.
Leverage and improve design systems to create designs that are consistent and scalable
Develop strategic concepts based on voice of customers and voice of stakeholders to inspire cross functional teams
Create visionary designs that connect dots across multiple organizations and to ensure coherent design strategy for the business.
Collaboration and Communication:
Collaborate with cross-functional teams, including product managers, developers, and other designers.
Present design concepts and solutions to stakeholders, incorporating feedback as needed.
Ensure that design specifications are accurately implemented during the development process.
Responsible for design planning and design operations for the business and championing on priorities based on value added to customers.
Proactively communicate and identify collaboration opportunities with partner businesses to create flywheel.
Usability Testing and Quality Assurance:
Plan and conduct usability tests to evaluate design effectiveness.
Gather and analyze test results to refine and improve user interfaces.
Ensure that final products meet high standards of usability and accessibility.
Continuous Improvement:
Stay up-to-date with industry trends, best practices, and emerging technologies in UX/UI design.
Advocate for user-centric design principles and practices within the organization.
Identify opportunities for enhancing the user experience across all digital touchpoints.
A day in the life
Amazon Customs and Trade Program & Product team is designing and building the tools and features which transform the customer cross-border customs experience. We are taking a regulatory requirement from being a burden to being a process integrated into a customers' business processes--processing regulated requirements with predictability and ease while exposing benefits to the customer's business. We are taking the mystery and angst out of the process for our customers--importers and exporters globally and internal teams moving goods across borders and through government controls.
About the team
Join an energized team of program and product managers designing and delivering customs and trade solutions for today and tomorrow. Your colleagues pull together diverse backgrounds and industry experience to collaborate on a common mission of transforming the customs and cross-border process into a solution. We engage collaboratively with our internal and external customers, internal partners in Sales, Global Logistics, INLT Brokerage operations, finance, legal and Tech.
Basic Qualifications
8+ years of design experience
Have an available online portfolio
Preferred Qualifications
Experience applying scrum to visual or UX design processes
Experience with UX design of complex workflows
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Amazon Customs and Trade Program & Product is a highly innovative team of program and product managers collaborating to deliver customs brokerage and trade solutions for our internal and external customers. We are building Amazon Customs and Trade into a global offering handling cross-border movements of cargo. Our mission is to transform global trade and increase the speed of frictionless cross-border solutions by providing strategic, transparent, and predictable customs and trade services and technologies. Simply put, we are making it easy for our customers to meet the regulatory requirements associated with the international movement of goods while bringing them value. And all of this in a customer-obsessed manner!
Key job responsibilities
As a Senior User Experience (UX) Designer, you will be responsible for designing and enhancing digital interfaces to improve user satisfaction and interaction. You will work closely with Amazon Customs and Trade product managers, program managers, developers, and stakeholder leadership to create functional designs for cross-platform applications which are aesthetically pleasing and easy-to-use intuitive experiences for our customers and internal stakeholders.
Key Responsibilities include:
User Research and Analysis:
Conduct user research through interviews, surveys, usability tests, and analytics tools.
Analyze user data to derive insights and identify pain points.
Create user personas and journey maps to understand user behavior and needs.
Conduct UX workshop and apply proper UX methods to acquire in-depth knowledge into users and to drive cross functional alignment
Design and Prototyping:
Develop wireframes, mockups, and prototypes for new features and products.
Design intuitive and engaging user interfaces (UIs) that align with user needs and business goals.
Iterate on designs based on user feedback and usability testing.
Leverage and improve design systems to create designs that are consistent and scalable
Develop strategic concepts based on voice of customers and voice of stakeholders to inspire cross functional teams
Create visionary designs that connect dots across multiple organizations and to ensure coherent design strategy for the business.
Collaboration and Communication:
Collaborate with cross-functional teams, including product managers, developers, and other designers.
Present design concepts and solutions to stakeholders, incorporating feedback as needed.
Ensure that design specifications are accurately implemented during the development process.
Responsible for design planning and design operations for the business and championing on priorities based on value added to customers.
Proactively communicate and identify collaboration opportunities with partner businesses to create flywheel.
Usability Testing and Quality Assurance:
Plan and conduct usability tests to evaluate design effectiveness.
Gather and analyze test results to refine and improve user interfaces.
Ensure that final products meet high standards of usability and accessibility.
Continuous Improvement:
Stay up-to-date with industry trends, best practices, and emerging technologies in UX/UI design.
Advocate for user-centric design principles and practices within the organization.
Identify opportunities for enhancing the user experience across all digital touchpoints.
A day in the life
Amazon Customs and Trade Program & Product team is designing and building the tools and features which transform the customer cross-border customs experience. We are taking a regulatory requirement from being a burden to being a process integrated into a customers' business processes--processing regulated requirements with predictability and ease while exposing benefits to the customer's business. We are taking the mystery and angst out of the process for our customers--importers and exporters globally and internal teams moving goods across borders and through government controls.
About the team
Join an energized team of program and product managers designing and delivering customs and trade solutions for today and tomorrow. Your colleagues pull together diverse backgrounds and industry experience to collaborate on a common mission of transforming the customs and cross-border process into a solution. We engage collaboratively with our internal and external customers, internal partners in Sales, Global Logistics, INLT Brokerage operations, finance, legal and Tech.
Basic Qualifications
8+ years of design experience
Have an available online portfolio
Preferred Qualifications
Experience applying scrum to visual or UX design processes
Experience with UX design of complex workflows
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.