Forsta
Patient Safety, Solution Designer
Forsta, Chicago, Illinois, United States, 60290
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
All candidates should make sure to read the following job description and information carefully before applying.
MissionWe empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs. Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty.ValuesEnergize the customer relationship:
Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.Success starts with me:
Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.Commit to learning:
Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.Dare to innovate:
We challenge the status quo with creativity and innovation as our true north.Better together:
We check our egos at the door. We work together, so we win together.Job Description Safety Solution Designers are the go-to experts to represent Press Ganey Safety & Reliability Solutions. This person serves as a hands-on expert utilizing safety solutions and advises the client on best methods to meet their needs. The position educates clients and prospective clients, leads client implementation projects, and aligns solution benefits to maximize client success.This role will work with clients from the evaluation phase through implementation and optimization of Press Ganey Safety Solutions. They will assist clients in determining the best match of tools and solutions for the business need based on the client or prospect scenario, and follow-up for both current and prospective clients.The Safety Solution Designer coordinates with the Press Ganey account team, product team, technical support team, and other stakeholders throughout the lifecycle of the client’s partnership with Press Ganey.Duties and ResponsibilitiesCoach prospective and current clients on applying software features and technical capabilities to achieve the client’s objectives for their Safety & Reliability programBuild and maintain relationships with client contacts and learn their organization’s unique needs through regularly scheduled meetings and proactive advisement on recommended solution optimizationLead implementation projects serving as the primary contact, maintaining project materials, communicate status and risks, and ensure project objectives are delivered timelyMaintain expert level knowledge of all software features and technical capabilitiesAudit, interpret, and advise clients on recurring monitoring and maintenance metrics to ensure client optimization and make recommendations to clientPrioritize workload and manage timelines to meet client target dates for projects and for internal service level agreementsInform and advise client and internal Press Ganey account team of progress on client projects and requestsFacilitate a collaborative team environment for both internal and external clientsProvide ongoing support for new and existing productsCollaborate within account and product teams to developing/improving processes, acting as lead or co-leadQualifications
Minimum 5 or more years’ experience in healthcare quality/safety role OR software solution client service roleDemonstrated experience leading complex implementation projects, solving problems and improving business processes through the application of technologyDisplays passion for work and is motivated to learn on the job from other team members and by self-paced eLearningFully owns processes for assessing, investigating, and solving key client requests with little or no oversightAble to adapt in a fast-paced, innovative, changing environmentAble to serve as a mentor to new associates and act as a leader within the team and the departmentExcellent written and verbal communication skills are requiredProficiency with Microsoft Office (Excel, Word, Outlook, etc.)Demonstrated quality-focus, with strong organizational skills and attention to detail, and ability to prioritize work and manage time effectivelyStrong executive presenceAdditional Information Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.The expected salary for this position ranges from $66,00 to $108,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.All your information will be kept confidential according to EEO guidelines.
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All candidates should make sure to read the following job description and information carefully before applying.
MissionWe empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs. Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty.ValuesEnergize the customer relationship:
Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.Success starts with me:
Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.Commit to learning:
Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.Dare to innovate:
We challenge the status quo with creativity and innovation as our true north.Better together:
We check our egos at the door. We work together, so we win together.Job Description Safety Solution Designers are the go-to experts to represent Press Ganey Safety & Reliability Solutions. This person serves as a hands-on expert utilizing safety solutions and advises the client on best methods to meet their needs. The position educates clients and prospective clients, leads client implementation projects, and aligns solution benefits to maximize client success.This role will work with clients from the evaluation phase through implementation and optimization of Press Ganey Safety Solutions. They will assist clients in determining the best match of tools and solutions for the business need based on the client or prospect scenario, and follow-up for both current and prospective clients.The Safety Solution Designer coordinates with the Press Ganey account team, product team, technical support team, and other stakeholders throughout the lifecycle of the client’s partnership with Press Ganey.Duties and ResponsibilitiesCoach prospective and current clients on applying software features and technical capabilities to achieve the client’s objectives for their Safety & Reliability programBuild and maintain relationships with client contacts and learn their organization’s unique needs through regularly scheduled meetings and proactive advisement on recommended solution optimizationLead implementation projects serving as the primary contact, maintaining project materials, communicate status and risks, and ensure project objectives are delivered timelyMaintain expert level knowledge of all software features and technical capabilitiesAudit, interpret, and advise clients on recurring monitoring and maintenance metrics to ensure client optimization and make recommendations to clientPrioritize workload and manage timelines to meet client target dates for projects and for internal service level agreementsInform and advise client and internal Press Ganey account team of progress on client projects and requestsFacilitate a collaborative team environment for both internal and external clientsProvide ongoing support for new and existing productsCollaborate within account and product teams to developing/improving processes, acting as lead or co-leadQualifications
Minimum 5 or more years’ experience in healthcare quality/safety role OR software solution client service roleDemonstrated experience leading complex implementation projects, solving problems and improving business processes through the application of technologyDisplays passion for work and is motivated to learn on the job from other team members and by self-paced eLearningFully owns processes for assessing, investigating, and solving key client requests with little or no oversightAble to adapt in a fast-paced, innovative, changing environmentAble to serve as a mentor to new associates and act as a leader within the team and the departmentExcellent written and verbal communication skills are requiredProficiency with Microsoft Office (Excel, Word, Outlook, etc.)Demonstrated quality-focus, with strong organizational skills and attention to detail, and ability to prioritize work and manage time effectivelyStrong executive presenceAdditional Information Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.The expected salary for this position ranges from $66,00 to $108,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.All your information will be kept confidential according to EEO guidelines.
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