Amazon
PR Manager, Issues Management, Selling Partner Services Communications
Amazon, Arlington, Virginia, United States, 22201
Description
Amazon is looking for an experienced strategic PR Manager to join the Selling Partner Services (SPS) Communications team, focusing on issues management. This individual should be a self-motivated and high-judgment PR professional who will be responsible for managing issues and media relations that have the potential to impact customer trust.
In this role, the individual will intake press inquiries, work with business partners on investigations, and influence the communications approach for escalations related to topics such as brand protection, product safety, trustworthy reviews and impersonation scams. In addition to reactive issues management ownership, this manager will dive deep with partner teams to understand areas where Amazon can proactively amplify key Stores narratives with media to reaffirm trust in the Amazon shopping experience.
This position is ideal for someone who excels in a fast-paced, deadline-oriented environment. The individual must be able to think quickly, manage multiple ongoing issues on parallel paths, understand technical and nuanced topic areas, have exceptional writing skills, and a honed ability to communicate complex themes and communications strategy concisely with a variety of stakeholders.
This role can be located in Seattle, WA or the Washington, D.C. area.
Key job responsibilities
Manage day-to-day reactive media inquiries, often on complex, unanticipated topics, diving deep with colleagues on internal data, and working directly with reporters to implement approved strategies
Connect dots with and provide counsel to senior leaders on fast-moving issues, formulating a clear point of view and creating concise and well-written narrative recommendations
Monitor, assess, escalate, and resolve a variety of escalations occurring simultaneously with excellent judgement
Build and maintain relationships with key media outlets/reporters to discuss and manage challenging stories, correct inaccuracies, and establish a connection point for future story development
Communicate proposed strategies to clearly and efficiently to address complicated scenarios
Develop reactive messaging, FAQs, and forward-looking scenario plans for emerging issues
Manage feedback and edits quickly and concisely
Effectively represent Amazon as a spokesperson
Basic Qualifications
7+ years of recent professional communications or public relations experience
Bachelor's degree in communications, public relations, or a related field
Preferred Qualifications
Excellent written and verbal communications skills
Deep understanding of, and experience with, media relations
Experience with issues management strategy
Ability to drive progress and earn trust while working across multiple teams
Track record of delivering results in ambiguous, evolving environments
Solid judgment, particularly in narrow time frames
Ability to multitask and prioritize
Ability to thrive in a fast-paced and deadline-oriented environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,000/year in our lowest geographic market up to $188,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon is looking for an experienced strategic PR Manager to join the Selling Partner Services (SPS) Communications team, focusing on issues management. This individual should be a self-motivated and high-judgment PR professional who will be responsible for managing issues and media relations that have the potential to impact customer trust.
In this role, the individual will intake press inquiries, work with business partners on investigations, and influence the communications approach for escalations related to topics such as brand protection, product safety, trustworthy reviews and impersonation scams. In addition to reactive issues management ownership, this manager will dive deep with partner teams to understand areas where Amazon can proactively amplify key Stores narratives with media to reaffirm trust in the Amazon shopping experience.
This position is ideal for someone who excels in a fast-paced, deadline-oriented environment. The individual must be able to think quickly, manage multiple ongoing issues on parallel paths, understand technical and nuanced topic areas, have exceptional writing skills, and a honed ability to communicate complex themes and communications strategy concisely with a variety of stakeholders.
This role can be located in Seattle, WA or the Washington, D.C. area.
Key job responsibilities
Manage day-to-day reactive media inquiries, often on complex, unanticipated topics, diving deep with colleagues on internal data, and working directly with reporters to implement approved strategies
Connect dots with and provide counsel to senior leaders on fast-moving issues, formulating a clear point of view and creating concise and well-written narrative recommendations
Monitor, assess, escalate, and resolve a variety of escalations occurring simultaneously with excellent judgement
Build and maintain relationships with key media outlets/reporters to discuss and manage challenging stories, correct inaccuracies, and establish a connection point for future story development
Communicate proposed strategies to clearly and efficiently to address complicated scenarios
Develop reactive messaging, FAQs, and forward-looking scenario plans for emerging issues
Manage feedback and edits quickly and concisely
Effectively represent Amazon as a spokesperson
Basic Qualifications
7+ years of recent professional communications or public relations experience
Bachelor's degree in communications, public relations, or a related field
Preferred Qualifications
Excellent written and verbal communications skills
Deep understanding of, and experience with, media relations
Experience with issues management strategy
Ability to drive progress and earn trust while working across multiple teams
Track record of delivering results in ambiguous, evolving environments
Solid judgment, particularly in narrow time frames
Ability to multitask and prioritize
Ability to thrive in a fast-paced and deadline-oriented environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,000/year in our lowest geographic market up to $188,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.