Marriott International, Inc.
Director, UX and Design Hotel Ecosystem
Marriott International, Inc., Bethesda, Maryland, us, 20811
Job Number
24125236
You could be just the right applicant for this job Read all associated information and make sure to apply.Job Category
Sales & MarketingLocation
Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule
Full-TimeLocated Remotely?
NRelocation?
NPosition Type
ManagementJOB SUMMARY
With every journey, travel has the power to shape us and our world. Begin your journey as a Director of User Experience at Marriott International, repeatedly voted one of Fortune’s 100 Best Companies to Work For. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.This role is responsible for working with the Senior Director on the hotel ecosystem focused design track of work. This work ranges from near-term tactical to longer-term strategy with a keen focus on data-driven, best-in- class product design. They will drive digital experiences that deliver on both elevating the expression of our property and brand portfolio and emotional engagement to support business outcomes. Partnering closely with fellow user experience leaders, product management and technology colleagues to meet needs across our business, leisure, member and non-member customers. This position requires the ability to produce design as well as direct designers, including internal associates and contractors/agencies, driving the creative process from concept through execution.A strong portfolio is critical. Your portfolio should showcase experience in brands, UX and interaction design in digital solutions, particularly highlighting conversion optimization efforts, simplicity and ease-of-use.CANDIDATE PROFILEEducation and Experience8+ years of relevant experience in digital product design with demonstrated leadership experience, strong grounding in general usability and transactional design best practices4-year undergraduate degree in relevant discipline or equivalent experience2+ years of relevant experience with large-scale brands, websites or global digital apps/digital productsExperience leading design in visual identity and brand in a digital spaceExperience delivering concepts, user journeys, prototypes, etc., across platforms (desktop, mobile web, app, etc.) with inclusivity in mindExperience with Agile / SAFE development methodologiesThrives working in a collaborative and cross-functional environmentYou’re exactly who we’re looking for if you:Nice to Have:Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality) Proactively maintain a keen focus across product areas to ensure cohesiveness Communicate through compelling visuals and deliverablesShowcase strong presentation, negotiation, and persuasion skillsPick up a marker or a mouse to knock out some work alongside the team when the need arisesExperience with major, large-scale global digital apps, websites, or other digital products within the commerce or travel spaceSuperior communication and interpersonal skills, including facilitation, presentation, storytellingCORE WORK ACTIVITIESDemonstrating and Applying Discipline Knowledge:Direct and approve the execution of user experience designClearly explain design decisions to leadership, your team, and stakeholdersIdentify future opportunities by keeping up to date with design trends, societal shifts, and new technologyBe a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpointsCollaborate with a variety of user experience disciplines within the team (Information Architecture,Design System/Standards, User Research, Copywriting) to advance your workManaging Work, Projects, and PoliciesProvides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)Successfully manages multiple tracks of work simultaneouslyAccepts critique and critiques work of others in a helpful and professional mannerLeadership & ManagementAbility to manage one or more direct reportsLeads work done by both internal associates and external vendorsAttract, hire, develop, and retain top talentThinks and works at both the strategic and executional levels; sees both the “forest” and the “trees” and guides teams accordinglyAdditional ResponsibilitiesWorks and leads independently with minimal supervision, but knows when issues should be escalated to mangerDevelops relationships with members of other teams, and leverages those relationships to answer questionsPresents work with clarity and confidence; explains complex matters so that others can understand themMANAGEMENT COMPETENCIESLeadershipAdaptability
– Maintains performance level under pressure or when experiencing changes or challenges in the workplace.Communication
– Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.Problem Solving and Decision Making
- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.Professional Demeanor
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Strategy Development
- Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.Managing ExecutionBuilding and Contributing to Teams
- Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.Strategy Execution
– Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.Building RelationshipsCustomer Relationships
- Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.Coworker Relationships
- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.Global Mindset
- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational CapabilityOrganizational Capability
- Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.Talent Management
- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Professional ExpertiseApplied Learning
- Seeks and makes the most of learning opportunities to improve performance of self and/or others.Business Acumen
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.Basic Competencie s - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills
- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).Mathematical Reasoning
- Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.Oral Comprehension
- Listens to and understands information and ideas presented through spoken words and sentences.Reading Comprehension
– Understands written sentences and paragraphs in work related documents.Writing
- Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be
where you can do your best work,
begin your purpose, belong to an amazing globalteam, and become the best version of you.
#J-18808-Ljbffr
24125236
You could be just the right applicant for this job Read all associated information and make sure to apply.Job Category
Sales & MarketingLocation
Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule
Full-TimeLocated Remotely?
NRelocation?
NPosition Type
ManagementJOB SUMMARY
With every journey, travel has the power to shape us and our world. Begin your journey as a Director of User Experience at Marriott International, repeatedly voted one of Fortune’s 100 Best Companies to Work For. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.This role is responsible for working with the Senior Director on the hotel ecosystem focused design track of work. This work ranges from near-term tactical to longer-term strategy with a keen focus on data-driven, best-in- class product design. They will drive digital experiences that deliver on both elevating the expression of our property and brand portfolio and emotional engagement to support business outcomes. Partnering closely with fellow user experience leaders, product management and technology colleagues to meet needs across our business, leisure, member and non-member customers. This position requires the ability to produce design as well as direct designers, including internal associates and contractors/agencies, driving the creative process from concept through execution.A strong portfolio is critical. Your portfolio should showcase experience in brands, UX and interaction design in digital solutions, particularly highlighting conversion optimization efforts, simplicity and ease-of-use.CANDIDATE PROFILEEducation and Experience8+ years of relevant experience in digital product design with demonstrated leadership experience, strong grounding in general usability and transactional design best practices4-year undergraduate degree in relevant discipline or equivalent experience2+ years of relevant experience with large-scale brands, websites or global digital apps/digital productsExperience leading design in visual identity and brand in a digital spaceExperience delivering concepts, user journeys, prototypes, etc., across platforms (desktop, mobile web, app, etc.) with inclusivity in mindExperience with Agile / SAFE development methodologiesThrives working in a collaborative and cross-functional environmentYou’re exactly who we’re looking for if you:Nice to Have:Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality) Proactively maintain a keen focus across product areas to ensure cohesiveness Communicate through compelling visuals and deliverablesShowcase strong presentation, negotiation, and persuasion skillsPick up a marker or a mouse to knock out some work alongside the team when the need arisesExperience with major, large-scale global digital apps, websites, or other digital products within the commerce or travel spaceSuperior communication and interpersonal skills, including facilitation, presentation, storytellingCORE WORK ACTIVITIESDemonstrating and Applying Discipline Knowledge:Direct and approve the execution of user experience designClearly explain design decisions to leadership, your team, and stakeholdersIdentify future opportunities by keeping up to date with design trends, societal shifts, and new technologyBe a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpointsCollaborate with a variety of user experience disciplines within the team (Information Architecture,Design System/Standards, User Research, Copywriting) to advance your workManaging Work, Projects, and PoliciesProvides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)Successfully manages multiple tracks of work simultaneouslyAccepts critique and critiques work of others in a helpful and professional mannerLeadership & ManagementAbility to manage one or more direct reportsLeads work done by both internal associates and external vendorsAttract, hire, develop, and retain top talentThinks and works at both the strategic and executional levels; sees both the “forest” and the “trees” and guides teams accordinglyAdditional ResponsibilitiesWorks and leads independently with minimal supervision, but knows when issues should be escalated to mangerDevelops relationships with members of other teams, and leverages those relationships to answer questionsPresents work with clarity and confidence; explains complex matters so that others can understand themMANAGEMENT COMPETENCIESLeadershipAdaptability
– Maintains performance level under pressure or when experiencing changes or challenges in the workplace.Communication
– Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.Problem Solving and Decision Making
- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.Professional Demeanor
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Strategy Development
- Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.Managing ExecutionBuilding and Contributing to Teams
- Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.Strategy Execution
– Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.Building RelationshipsCustomer Relationships
- Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.Coworker Relationships
- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.Global Mindset
- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational CapabilityOrganizational Capability
- Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.Talent Management
- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Professional ExpertiseApplied Learning
- Seeks and makes the most of learning opportunities to improve performance of self and/or others.Business Acumen
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.Basic Competencie s - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills
- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).Mathematical Reasoning
- Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.Oral Comprehension
- Listens to and understands information and ideas presented through spoken words and sentences.Reading Comprehension
– Understands written sentences and paragraphs in work related documents.Writing
- Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be
where you can do your best work,
begin your purpose, belong to an amazing globalteam, and become the best version of you.
#J-18808-Ljbffr