Geotab
Senior UX Content Strategist
Geotab, Atlanta, Georgia, United States, 30383
Who we are
Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior UX Content Strategist who will work within our agile operating model to lead, develop, and execute comprehensive content strategies that align with our organizational objectives and end-user needs. If you love technology, and are keen to join an industry leader - we would love to hear from you!What you'll do:
As a Senior UX Content Strategist you will ensure an elevated and uniform user experience by creating a cohesive voice and tone across all Geotab products. This role demands a strong partnership with Product Management, Design, Engineering teams and leadership to effectively influence technical decisions to integrate content throughout the product life cycle. Central to this position is the ability to create a systematic approach to content, to enhance both user and employee experience through strategic planning and execution.How you'll make an impactLead and implement user-centered communication strategies and collaborate with Product Management, Design, and Engineering teams across cross-functional groups to ensure the integration of technical language and user-friendly content throughout the product life cycle, emphasizing clarity and accessibility in product development.Collaborate with all levels of leadership including executives to define and deliver on user experience content strategy.Establish and enforce consistent, human-centered naming conventions for features and controls across the system.Monitor user feedback and analytics to continually refine content strategy and improve system usability.Utilize analytics to inform content strategy, draft key performance indicators (KPIs), and measure performance while ensuring alignment with both customer and business needs.Create and evolve deliverables such as content audits, gap analysis, content maps, content hierarchies, and customer journeys.Act as subject-matter expert and mentor for user experience content strategy.Design and deliver specialized training that promotes the value of consistent, user-centric content writing to cross-functional teams.Advocate for user experience in all stages of product design and development, emphasizing the importance of clear and accessible language.Craft, refine, and oversee a detailed content governance structure, encompassing writing standards, style guides, taxonomies, and content migration plans in accordance with best-in-class product language practices.What you'll bring to the role
5-8 years of experience with UX writing, content design, and content strategy.Experience with copy and content design throughout the customer lifecycle.Experience creating impactful written work and business results - a portfolio showcasing work is considered a strong asset.Familiarity with methodologies like Agile, Design Thinking, Lean UX, and Lean Startup.Proficiency in rapid prototyping tools, especially Figma. Experience with tools like Framer and InVision is beneficial.Experience managing an online documentation repository using a CMS or a static site generator.Ability to produce high-quality content for user interfaces, with a keen eye for detail.Experience leading content strategy initiatives.Experience in presenting project updates and reports to senior management.User Experience (UX) Writing, such as a UX Writing Fundamentals Certification or equivalent is highly valued.Content Strategy Development: In- depth understanding of content strategy principles such as audience segmentation and content modeling, and best practices. With the ability to develop and execute comprehensive content plans that align with business goals.Decision-Making: Demonstrated ability to make informed decisions quickly, balancing user needs and business goals. Comfortable navigating ambiguity and setting priorities in a dynamic environment.Product Development Methodology: Familiar with agile and lean methodologies, understanding their impact on content creation and management. Able to align content strategy with product development cycles.User Experience (UX) and User Interface (UI) Design: Knowledge of UX design principles, with the ability to contribute to design discussions and ensure content integrates with design elements to create intuitive and engaging user interfaces.User-Centric Focus: Strong empathy for users, with the ability to analyze user behaviour and tailor content to meet their needs. Experience with user research and the ability to integrate findings into content strategy.Cross-Functional Collaboration: Strong collaboration and communication skills, capable of working seamlessly with product managers, designers, and engineers. Excels in a team environment, contributing to joint objectives.Adaptability: Quick to respond to changes in product features, market trends, and user preferences. Thrives in a fast-paced, agile working environment, demonstrating flexibility in strategy and execution.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab
Flex working arrangementsHome office reimbursement programBaby bonus & parental leave top up programOnline learning and networking opportunitiesElectric vehicle purchase incentive programCompetitive medical and dental benefitsRetirement savings program
*The above are offered to full-time permanent employees only
How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Alex Cocq at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior UX Content Strategist who will work within our agile operating model to lead, develop, and execute comprehensive content strategies that align with our organizational objectives and end-user needs. If you love technology, and are keen to join an industry leader - we would love to hear from you!What you'll do:
As a Senior UX Content Strategist you will ensure an elevated and uniform user experience by creating a cohesive voice and tone across all Geotab products. This role demands a strong partnership with Product Management, Design, Engineering teams and leadership to effectively influence technical decisions to integrate content throughout the product life cycle. Central to this position is the ability to create a systematic approach to content, to enhance both user and employee experience through strategic planning and execution.How you'll make an impactLead and implement user-centered communication strategies and collaborate with Product Management, Design, and Engineering teams across cross-functional groups to ensure the integration of technical language and user-friendly content throughout the product life cycle, emphasizing clarity and accessibility in product development.Collaborate with all levels of leadership including executives to define and deliver on user experience content strategy.Establish and enforce consistent, human-centered naming conventions for features and controls across the system.Monitor user feedback and analytics to continually refine content strategy and improve system usability.Utilize analytics to inform content strategy, draft key performance indicators (KPIs), and measure performance while ensuring alignment with both customer and business needs.Create and evolve deliverables such as content audits, gap analysis, content maps, content hierarchies, and customer journeys.Act as subject-matter expert and mentor for user experience content strategy.Design and deliver specialized training that promotes the value of consistent, user-centric content writing to cross-functional teams.Advocate for user experience in all stages of product design and development, emphasizing the importance of clear and accessible language.Craft, refine, and oversee a detailed content governance structure, encompassing writing standards, style guides, taxonomies, and content migration plans in accordance with best-in-class product language practices.What you'll bring to the role
5-8 years of experience with UX writing, content design, and content strategy.Experience with copy and content design throughout the customer lifecycle.Experience creating impactful written work and business results - a portfolio showcasing work is considered a strong asset.Familiarity with methodologies like Agile, Design Thinking, Lean UX, and Lean Startup.Proficiency in rapid prototyping tools, especially Figma. Experience with tools like Framer and InVision is beneficial.Experience managing an online documentation repository using a CMS or a static site generator.Ability to produce high-quality content for user interfaces, with a keen eye for detail.Experience leading content strategy initiatives.Experience in presenting project updates and reports to senior management.User Experience (UX) Writing, such as a UX Writing Fundamentals Certification or equivalent is highly valued.Content Strategy Development: In- depth understanding of content strategy principles such as audience segmentation and content modeling, and best practices. With the ability to develop and execute comprehensive content plans that align with business goals.Decision-Making: Demonstrated ability to make informed decisions quickly, balancing user needs and business goals. Comfortable navigating ambiguity and setting priorities in a dynamic environment.Product Development Methodology: Familiar with agile and lean methodologies, understanding their impact on content creation and management. Able to align content strategy with product development cycles.User Experience (UX) and User Interface (UI) Design: Knowledge of UX design principles, with the ability to contribute to design discussions and ensure content integrates with design elements to create intuitive and engaging user interfaces.User-Centric Focus: Strong empathy for users, with the ability to analyze user behaviour and tailor content to meet their needs. Experience with user research and the ability to integrate findings into content strategy.Cross-Functional Collaboration: Strong collaboration and communication skills, capable of working seamlessly with product managers, designers, and engineers. Excels in a team environment, contributing to joint objectives.Adaptability: Quick to respond to changes in product features, market trends, and user preferences. Thrives in a fast-paced, agile working environment, demonstrating flexibility in strategy and execution.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab
Flex working arrangementsHome office reimbursement programBaby bonus & parental leave top up programOnline learning and networking opportunitiesElectric vehicle purchase incentive programCompetitive medical and dental benefitsRetirement savings program
*The above are offered to full-time permanent employees only
How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Alex Cocq at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.