Walt Disney World Resort
Disability Access Service, Video Chat Spe, DC (Tampa, FL) - Full Time
Walt Disney World Resort, Tampa, Florida, United States,
Join the Disney Central Team as a DAS Video Chat Team Specialist!DAS Video Chat Cast Members are entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service! They service their accessibility needs using our many services available for Guests with disabilities while using shown knowledge of our property, products, and services. Cast Members assist Guests in their DAS Advance Planning bookings, ensuring an outstanding experience.The starting pay rate for this position is $18.15/hour
Basic Qualifications :Knowledge and interest of Disney property, products & services, and delivering outstanding Guest ServiceDemonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service SuiteAble to handle conflict resolution through a balance of integrity and partner resourcingDemonstrate strong problem solving-decision-making skillsAbility to handle confidential informationComfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluationComfortable being on camera in video chat
Additional Information :The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
Basic Qualifications :Knowledge and interest of Disney property, products & services, and delivering outstanding Guest ServiceDemonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service SuiteAble to handle conflict resolution through a balance of integrity and partner resourcingDemonstrate strong problem solving-decision-making skillsAbility to handle confidential informationComfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluationComfortable being on camera in video chat
Additional Information :The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter