Sonesta International Hotels
Reservations and Sales/Marketing Coordinator
Sonesta International Hotels, Phila, Pennsylvania, United States, 19117
Job Description Summary
Supports the Director of Sales and Marketing in all hotel related marketing efforts that include, Social Media and local advertising efforts. This position will also be responsible for all on site Reservation daily & monthly tasks for both Group and Business Transient and manage all other related Reservation Duties. Serve as on property social media Champion and work in conjunction with the Director of Sales and Marketing & FMM on design and production of planned marketing programs. Position also supports the Sales Department along with assists with answering and routing phone calls & leads. This position will also be responsible for all on site Reservation daily & monthly tasks for both Group and Business Transient.
Job Description
DUTIES AND RESPONSIBILITIES :Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.Enter all rooming lists and set up billing.Balance inventory daily.Coordinate with Front Desk Supervisor/Man on blocking of any VIP's or SuitesRun Daily Transaction report from FDCWork with DOSM in daily Advertising needs/approvals/design concepts/deadlines and liaison with the Ad Agency.Works with DOSM and FMM on Social Media plans daily, weekly & monthly basis to ensure plans are implemented as planned for Hotel with daily promotions as neededWork in conjunction with DOSM and Field Marketing Manager to monitors website and online promotions-keeping all currentSupports DOSM in all areas as requestedEnsure proper marketing materials are displayed throughout the hotel. Example: table top tents in Art Bar, Sandwich Board in Art Bar.Run weekly pick up reports from Opera.Attend weekly pick up meeting and adjust blocks accordingly.Manage internal Blogger and Media Influencers - requests will need to be vetted by FMM & approval by GMMeets with DOSM bi-weekly to discuss current & future marketing projects to include event planning both internally and externally.Act as Social Media Hotel Champion Facebook/Instagram - postings - follow guidelines set forth by Corporate.Promote Art Bar Happy Hour parties through e-blast and direct solicitation.Work in conjunction with FMM & DOSM - Maintain and update, C-vent, PCVB, GPTMC and other websites that contained detailed hotel information and photos.Monthly eblast for Hotel as directed by DOSMAssists with eblasts with Sales Team.Special Projects as assigned by DOSMSend monthly Commission Report from FDC to Controller & cc DOSM.Complete monthly group commissions & submit for approval & processingMaintains updates to e-mail database, as needed.Update Image Library, as needed, with latest photos.Update on Hold Media - quarterly/seasonallyServe as Delphi Administrator.Research daily activity during times of discrepancies; report discrepancies immediately and record actions taken.Must be aware of all upgrades, new information and/or procedures put into effect by Delphi, and the Property Management Systems.Other duties may be assigned.QUALIFICATIONS AND REQUIREMENTS :
2+ years experience in hotel sales coordinator position preferred.High School Diploma or GED required.Must be proficient in Delphi, OPERA Database software and Microsoft Office programs.Must speak English fluently.Communication skills, verbal and written, are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry are required.Problem solving, reasoning, motivating and organizational abilities are used often.Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Supports the Director of Sales and Marketing in all hotel related marketing efforts that include, Social Media and local advertising efforts. This position will also be responsible for all on site Reservation daily & monthly tasks for both Group and Business Transient and manage all other related Reservation Duties. Serve as on property social media Champion and work in conjunction with the Director of Sales and Marketing & FMM on design and production of planned marketing programs. Position also supports the Sales Department along with assists with answering and routing phone calls & leads. This position will also be responsible for all on site Reservation daily & monthly tasks for both Group and Business Transient.
Job Description
DUTIES AND RESPONSIBILITIES :Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.Enter all rooming lists and set up billing.Balance inventory daily.Coordinate with Front Desk Supervisor/Man on blocking of any VIP's or SuitesRun Daily Transaction report from FDCWork with DOSM in daily Advertising needs/approvals/design concepts/deadlines and liaison with the Ad Agency.Works with DOSM and FMM on Social Media plans daily, weekly & monthly basis to ensure plans are implemented as planned for Hotel with daily promotions as neededWork in conjunction with DOSM and Field Marketing Manager to monitors website and online promotions-keeping all currentSupports DOSM in all areas as requestedEnsure proper marketing materials are displayed throughout the hotel. Example: table top tents in Art Bar, Sandwich Board in Art Bar.Run weekly pick up reports from Opera.Attend weekly pick up meeting and adjust blocks accordingly.Manage internal Blogger and Media Influencers - requests will need to be vetted by FMM & approval by GMMeets with DOSM bi-weekly to discuss current & future marketing projects to include event planning both internally and externally.Act as Social Media Hotel Champion Facebook/Instagram - postings - follow guidelines set forth by Corporate.Promote Art Bar Happy Hour parties through e-blast and direct solicitation.Work in conjunction with FMM & DOSM - Maintain and update, C-vent, PCVB, GPTMC and other websites that contained detailed hotel information and photos.Monthly eblast for Hotel as directed by DOSMAssists with eblasts with Sales Team.Special Projects as assigned by DOSMSend monthly Commission Report from FDC to Controller & cc DOSM.Complete monthly group commissions & submit for approval & processingMaintains updates to e-mail database, as needed.Update Image Library, as needed, with latest photos.Update on Hold Media - quarterly/seasonallyServe as Delphi Administrator.Research daily activity during times of discrepancies; report discrepancies immediately and record actions taken.Must be aware of all upgrades, new information and/or procedures put into effect by Delphi, and the Property Management Systems.Other duties may be assigned.QUALIFICATIONS AND REQUIREMENTS :
2+ years experience in hotel sales coordinator position preferred.High School Diploma or GED required.Must be proficient in Delphi, OPERA Database software and Microsoft Office programs.Must speak English fluently.Communication skills, verbal and written, are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry are required.Problem solving, reasoning, motivating and organizational abilities are used often.Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.