Front
Senior Communications Manager
Front, San Francisco, California, United States, 94199
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they're looking for a simple, instant answer, or personalized help on their most complex issues - and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We're looking for a Senior Communications Manager to amplify Front's momentum in the customer service space through our next chapter of growth. In this role, you'll partner with leaders across the business and the broader Marketing team to craft compelling narratives about the unparalleled service our customers are able to deliver with Front and bring those narratives to life through earned and owned media. You'll partner closely with our exceptional and eager executive team to build their profiles and amplify their unique perspectives on the customer service industry. You'll become a product expert, storyteller, and a key connector between our internal teams, our customers, and the media to help even more teams deliver exceptional service at scale with Front.
What will you be doing?
Shape Front's PR and external communications strategy from the ground up, all with the aim of increasing awareness and consideration of FrontBuild and nurture relationships with key media outlets, journalists, and industry influencers to secure media coverage and promote Front's brand and product innovations in relevant publications, podcasts, newsletters, and moreCraft executive profiles that position Front's leaders as thought leaders in the customer service space and amplify their expertise and opinions through earned and owned media and public speaking engagementsSpearhead crisis communication by building and executing plans that safeguard Front's brand and reputationPut pen to paper - you're eager to roll up your sleeves and write compelling press releases, media pitches, executive talk tracks, speaking abstracts, award submissions, op-eds, and moreClosely monitor industry news, and proactively identify opportunities to insert Front, our product, and our customers into relevant conversationsCollaborate with the broader Marketing team to tell the Front story, strengthen our differentiation in the market, optimize our messaging, and highlight our customers' successSet, monitor, and report on benchmarks that demonstrate the impact of our communications programsWhat skills and experience do you need?
5-8 years* of communications experience, ideally in-house with a B2B SaaS company or supporting B2B SaaS clientsStrong established relationships with technology and business mediaA skilled writer and communicator who can cut through jargon, make complex and technical concepts accessible, and roll those concepts into clear narratives that click for pressAn organized, structured thinker who manages projects efficiently to successful outcomes while empathetically driving alignment with cross-functional partnersA keen attention to detail and quality with high standards for the work you deliverData-driven rigor and a desire to demonstrate the impact of communications programs and investmentsA big plus, but not required: experience with and passion for the customer experience software space*The skills you've developed are most important to us, regardless of the length of time it took to get where you are. Do you have 10+ years of experience? Great! Please apply. Have only three years but feel you meet the requirements above? Reach out!
What we offer
Competitive salaryEquity (we are post-series D & backed by some of the best VCs in the US)Private health insurance, including plan options at no cost to employeesFocus Fridays - learn more here!Flexibility to work from home 3 days/week (unless posted as a full-remote role)Mental health support with Workplace OptionsFamily planning support with Maven$100 per month Lifestyle Stipend to spend on fitness and other activitiesWellness Days - Fronteers get an additional day off on months with no holidaysWinter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We're looking for a Senior Communications Manager to amplify Front's momentum in the customer service space through our next chapter of growth. In this role, you'll partner with leaders across the business and the broader Marketing team to craft compelling narratives about the unparalleled service our customers are able to deliver with Front and bring those narratives to life through earned and owned media. You'll partner closely with our exceptional and eager executive team to build their profiles and amplify their unique perspectives on the customer service industry. You'll become a product expert, storyteller, and a key connector between our internal teams, our customers, and the media to help even more teams deliver exceptional service at scale with Front.
What will you be doing?
Shape Front's PR and external communications strategy from the ground up, all with the aim of increasing awareness and consideration of FrontBuild and nurture relationships with key media outlets, journalists, and industry influencers to secure media coverage and promote Front's brand and product innovations in relevant publications, podcasts, newsletters, and moreCraft executive profiles that position Front's leaders as thought leaders in the customer service space and amplify their expertise and opinions through earned and owned media and public speaking engagementsSpearhead crisis communication by building and executing plans that safeguard Front's brand and reputationPut pen to paper - you're eager to roll up your sleeves and write compelling press releases, media pitches, executive talk tracks, speaking abstracts, award submissions, op-eds, and moreClosely monitor industry news, and proactively identify opportunities to insert Front, our product, and our customers into relevant conversationsCollaborate with the broader Marketing team to tell the Front story, strengthen our differentiation in the market, optimize our messaging, and highlight our customers' successSet, monitor, and report on benchmarks that demonstrate the impact of our communications programsWhat skills and experience do you need?
5-8 years* of communications experience, ideally in-house with a B2B SaaS company or supporting B2B SaaS clientsStrong established relationships with technology and business mediaA skilled writer and communicator who can cut through jargon, make complex and technical concepts accessible, and roll those concepts into clear narratives that click for pressAn organized, structured thinker who manages projects efficiently to successful outcomes while empathetically driving alignment with cross-functional partnersA keen attention to detail and quality with high standards for the work you deliverData-driven rigor and a desire to demonstrate the impact of communications programs and investmentsA big plus, but not required: experience with and passion for the customer experience software space*The skills you've developed are most important to us, regardless of the length of time it took to get where you are. Do you have 10+ years of experience? Great! Please apply. Have only three years but feel you meet the requirements above? Reach out!
What we offer
Competitive salaryEquity (we are post-series D & backed by some of the best VCs in the US)Private health insurance, including plan options at no cost to employeesFocus Fridays - learn more here!Flexibility to work from home 3 days/week (unless posted as a full-remote role)Mental health support with Workplace OptionsFamily planning support with Maven$100 per month Lifestyle Stipend to spend on fitness and other activitiesWellness Days - Fronteers get an additional day off on months with no holidaysWinter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice.