RELX
Sr Conversational AI Designer
RELX, Phila, Pennsylvania, United States, 19117
Are you interested in driving the creation and take ownership of Elsevier’s Conversational AI design Framework?
Are you looking to be a key player in our Conversational AI technology landscape?
About our Team: Senior Conversational AI Designer to join a team of 50+ UX designers and UX researchers, with strong support from upper management to learn and grow in your career. This role is ideal for someone who has a strong interest in conversational AI technologies and is passionate about creating intuitive,user-friendly experiences for medical professionals. If you are passionate about transforming user interactions with AI, we would like to meet you.
About the Role: With the increased development of Generative AI solutions, there is a need for a conversational designer. This individual will support AI projects and develop their capabilities in-house.
Responsibilities
Designing new conversational AI experiences or enhancing existing ones, focusing on improving the interaction patterns between users and conversational AI agents.
Optimizing conversational agent responses to meet user expectations for length and information presentation. Using behavioral science principles to design mechanisms that nudge user behavior toward better outcomes.
Prototyping conversational experiences and validate them with users to help communicate concepts before they are developed. Tracking performance of Conversational AI agents using qualitative and quantitative data. Turn insights into opportunities to improve the experience.
Working closely with Product Managers and Data Scientists to optimize large language models in an agile development environment. Driving the creation and take ownership of Elsevier’s Conversational AI design Framework, documenting standards, processes and methods
Being an advocate for the Conversational AI Design community of practice and communicating the value of Conversational AI Design to stakeholders. Guiding other UX practitioners who wish to learn the craft of Conversational AI Design
Requirements
Experience in designing for Generative AI Conversational experiences
Possess hands-on experience working with large language models and designing the interaction for them.
Experience with prompt engineering and prompt chaining. Possess the knowledge of the fundamentals of conversation, e.g., turn-taking, cognitive load, pragmatics
Ability to deal with ambiguity in a changing business environment. Knowledge of Agile, Design Thinking, and user-centered design processes. Exhibits a keen interest in AI safety and ethics.
Have the driven desire to revolutionize and positively impact how people interact with computers. Possess an understanding of cognitive factors influencing user behavior
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.
Are you looking to be a key player in our Conversational AI technology landscape?
About our Team: Senior Conversational AI Designer to join a team of 50+ UX designers and UX researchers, with strong support from upper management to learn and grow in your career. This role is ideal for someone who has a strong interest in conversational AI technologies and is passionate about creating intuitive,user-friendly experiences for medical professionals. If you are passionate about transforming user interactions with AI, we would like to meet you.
About the Role: With the increased development of Generative AI solutions, there is a need for a conversational designer. This individual will support AI projects and develop their capabilities in-house.
Responsibilities
Designing new conversational AI experiences or enhancing existing ones, focusing on improving the interaction patterns between users and conversational AI agents.
Optimizing conversational agent responses to meet user expectations for length and information presentation. Using behavioral science principles to design mechanisms that nudge user behavior toward better outcomes.
Prototyping conversational experiences and validate them with users to help communicate concepts before they are developed. Tracking performance of Conversational AI agents using qualitative and quantitative data. Turn insights into opportunities to improve the experience.
Working closely with Product Managers and Data Scientists to optimize large language models in an agile development environment. Driving the creation and take ownership of Elsevier’s Conversational AI design Framework, documenting standards, processes and methods
Being an advocate for the Conversational AI Design community of practice and communicating the value of Conversational AI Design to stakeholders. Guiding other UX practitioners who wish to learn the craft of Conversational AI Design
Requirements
Experience in designing for Generative AI Conversational experiences
Possess hands-on experience working with large language models and designing the interaction for them.
Experience with prompt engineering and prompt chaining. Possess the knowledge of the fundamentals of conversation, e.g., turn-taking, cognitive load, pragmatics
Ability to deal with ambiguity in a changing business environment. Knowledge of Agile, Design Thinking, and user-centered design processes. Exhibits a keen interest in AI safety and ethics.
Have the driven desire to revolutionize and positively impact how people interact with computers. Possess an understanding of cognitive factors influencing user behavior
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.