Bank of America
Process Design Consultant - GCAOO
Bank of America, Charlotte, North Carolina, United States, 28245
Process Design Consultant - GCAOO
Charlotte, North Carolina
Job Description:
We have an exciting opportunity for a Process Design Consultant to join our Process and Operational Excellence organization part of the Global Credit, AML and Onboarding Operations (GCAOO).
The Process Design Consultant supports Single Process Inventory (SPI) governance and oversight routines, across the GCAOO organization. Partnering with business function leaders, operations Process Owners and subject matter experts (SMEs) to provide an end to-end view of their processes, analyze impacts and data, and contribute to the optimization of the organization through continuous improvement and process reengineering. We are looking for a strong contributor with the right level of experience, has excellent analytical and critical thinking skills, and a process improvement mind-set. Acts as an ambassador of the risk culture. Incumbents typically have 3-5 years of risk management, Global Banking and Global Markets, Global Credit and Loan Servicing Operation, or AML experience.
The candidate will engage with Process Owners and support partners on a regular basis ensuring that the SPI framework is adequate for all uses within GCAOO and Global Operations (GO). They will also be engaged in process owner SPI advisory activities and ensuring the right framework is implemented to support continuous improvement activities with proper process attestation and ensuring appropriate linkage to overarching strategies and transformation activities. The ideal candidate will have a passion for process governance and oversight and will develop close working relationships with the operations, strategy, and technology teams along with process owners and process engineers and Operational Excellence team, building trust and confidence at all levels.
We are looking for a strong team contributor with the right experience, ability to challenge and influence stakeholders throughout the organization, and with excellent analytical and critical thinking skills.
Key responsibilities include the following:
Provides assistance to GCAOO Process Owners based on thorough understanding of impacts from change management, idea management, process performance, audit exams & assessments to proactively influence process improvements while maintaining compliance to policy and procedures.
Ensure the appropriate level of Process Owner engagement and education around the Process Owner Portal (POP) including maintenance, and applicable risks and controls.
Support or lead the implementation of various special projects designed to further mitigate risks and drive SPI governance within GCAOO.
Ensure Process Management Policy adherence and, document and analyze current/target state business processes
Support Process Owner deliverables
Provide end-to-end view of processes within business functions with proper identification of hand-offs and process connectors
Support the program's short-and-long term strategy
Requirements:
Understanding of AML requirements and Enterprise Standards
Ability to navigate end to end processes
Understanding of process governance
Must have desire and ability to learn processes, new technology tools and applications
Proven track record of delivering results
Ability to challenge and influence process owners
Experience in analyzing data, operational models, and process maps
Strong communication skills and “how" competencies to effectively work with process owners, process designers, operational excellence team and business partners
Proficient in Microsoft Office applications, including intermediate Excel, Visio, Power Point, SharePoint and WebEx skills
Other Qualifications / Desired Skills:
Bachelor's degree in related field or equivalent experience
ORCIT / Key Measures / Process Owner Portal experience
Working knowledge of Risk Framework
Prior experience in AML processes desirable
Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .
Charlotte, North Carolina
Job Description:
We have an exciting opportunity for a Process Design Consultant to join our Process and Operational Excellence organization part of the Global Credit, AML and Onboarding Operations (GCAOO).
The Process Design Consultant supports Single Process Inventory (SPI) governance and oversight routines, across the GCAOO organization. Partnering with business function leaders, operations Process Owners and subject matter experts (SMEs) to provide an end to-end view of their processes, analyze impacts and data, and contribute to the optimization of the organization through continuous improvement and process reengineering. We are looking for a strong contributor with the right level of experience, has excellent analytical and critical thinking skills, and a process improvement mind-set. Acts as an ambassador of the risk culture. Incumbents typically have 3-5 years of risk management, Global Banking and Global Markets, Global Credit and Loan Servicing Operation, or AML experience.
The candidate will engage with Process Owners and support partners on a regular basis ensuring that the SPI framework is adequate for all uses within GCAOO and Global Operations (GO). They will also be engaged in process owner SPI advisory activities and ensuring the right framework is implemented to support continuous improvement activities with proper process attestation and ensuring appropriate linkage to overarching strategies and transformation activities. The ideal candidate will have a passion for process governance and oversight and will develop close working relationships with the operations, strategy, and technology teams along with process owners and process engineers and Operational Excellence team, building trust and confidence at all levels.
We are looking for a strong team contributor with the right experience, ability to challenge and influence stakeholders throughout the organization, and with excellent analytical and critical thinking skills.
Key responsibilities include the following:
Provides assistance to GCAOO Process Owners based on thorough understanding of impacts from change management, idea management, process performance, audit exams & assessments to proactively influence process improvements while maintaining compliance to policy and procedures.
Ensure the appropriate level of Process Owner engagement and education around the Process Owner Portal (POP) including maintenance, and applicable risks and controls.
Support or lead the implementation of various special projects designed to further mitigate risks and drive SPI governance within GCAOO.
Ensure Process Management Policy adherence and, document and analyze current/target state business processes
Support Process Owner deliverables
Provide end-to-end view of processes within business functions with proper identification of hand-offs and process connectors
Support the program's short-and-long term strategy
Requirements:
Understanding of AML requirements and Enterprise Standards
Ability to navigate end to end processes
Understanding of process governance
Must have desire and ability to learn processes, new technology tools and applications
Proven track record of delivering results
Ability to challenge and influence process owners
Experience in analyzing data, operational models, and process maps
Strong communication skills and “how" competencies to effectively work with process owners, process designers, operational excellence team and business partners
Proficient in Microsoft Office applications, including intermediate Excel, Visio, Power Point, SharePoint and WebEx skills
Other Qualifications / Desired Skills:
Bachelor's degree in related field or equivalent experience
ORCIT / Key Measures / Process Owner Portal experience
Working knowledge of Risk Framework
Prior experience in AML processes desirable
Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .