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Money Fit by DRS

Service Designer or UX Designer

Money Fit by DRS, Washington, District of Columbia, us, 20022


Role:

Service Designer / UX DesignerClient:

DC governmentLocation:

Washington, D.C. (Onsite)

Do you have the right skills and experience for this role Read on to find out, and make your application.Job Description:As a service designer, you will assist in delivering digital services that will positively impact District residents. The service designer will talk to stakeholders to develop a comprehensive understanding of the given problem and facilitate the ideation of potential solutions. You will lead problem scoping, qualitative research, data synthesis, ideation, prototyping and testing activities as well as help plan and execute co-creation workshops with stakeholders inside and outside city hall. The service designer will support in the planning and execution of community outreach events. This is a term-limited position for one year with eligibility for renewal at the end of the one-year period.

About You:The ideal candidate will have the following skills and experiences:3+ years of professional experience in UX designComprehensive understanding of human-centered design and design thinkingExperience working on a design-driven and user-centric teamExperience planning and executing user researchAbility to synthesize complex qualitative dataAbility to generate creative ideas to complex problemsExperience developing and testing low-, medium-, and high-fidelity wireframes and other types of prototypes with stakeholdersExperience designing a user journey map and ability to then identify touchpoints, channels, and pain pointsAbility to plan and execute co-creation workshops with relevant stakeholdersExperience designing a Service Blueprint capturing all elements of the solution and the user experienceExperience working as part of a team on agile projects with experience of agile rituals and ways of workingExperience planning and executing community outreach eventsResponsibilities:The main responsibilities of the Service Designer are as follows. It should be noted that stakeholder inquiry and insight should be involved throughout all parts of this process:Lead human-centered design projects alongside a team of other innovatorsPerform and manage user researchMaintain ongoing relationships and communication with stakeholders to ensure a user-centered design process and constant feedbackDesign the User Journey Map and identify pain points and issues that need to be addressed in a given solutionGenerate creative, bold solutions to public sector challengesPlan and execute co-creation workshops with stakeholders in order to propose the most viable solution for the given problemPrototype and test potential solutions in order to validate ideas and iterateDesign the Service Blueprint and prepare for presentation to the team and relevant stakeholders

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