CVS Health
Sr Analyst, UX Designer, PCW
CVS Health, Boston, Massachusetts, us, 02298
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Introduction to the Role
Within the Human Centered Design Group of CVS Health, we are revolutionizing healthcare and pharmacy systems with innovative digital solutions. Our team is driven by a passion for improving colleague experiences and empowering pharmacy and healthcare professionals. We are seeking a talented and experienced UX Designer to join our UX Design team on a contract basis to help us build the future of healthcare.
About the Role
As a UX Designer, you will play a key role in shaping the user experience for our many colleague-facing experiences within the pharmacy, front store, and corporate resources. You will collaborate closely with pharmacy SMEs, product managers, engineers, and researchers to understand user needs, iterate on designs, and ensure a seamless and intuitive experience for our users.
Responsibilities
Deeply Understand Our Users: Conduct user research, including interviews, usability testing, A/B testing, and surveys, to uncover user pain points and identify opportunities for improvement.
Craft Exceptional User Journeys: Design user flows, wireframes, prototypes, and high-fidelity mockups in Figma to translate research findings into effective and engaging user experiences.
Collaborate and Iterate with Agile Teams: Partner with pharmacy SMEs, product managers, engineers, and researchers to ensure design feasibility and translate design specifications into functional product features. Actively participate in design reviews, gather feedback, and iterate on designs based on user testing and data insights.
Champion Design Best Practices: Stay up-to-date on the latest UX trends and best practices within the health-tech space, ensuring our designs adhere to accessibility guidelines, brand guidelines, and meet user expectations.
Communicate Design Decisions and Insights: Clearly present design concepts to stakeholders, articulate design decisions, and effectively communicate research findings and usability insights to influence product development.
Requirements
Professional Experience: 3+ years in user experience design with a strong portfolio showcasing expertise in visual design, interaction design, and the utilization of (or contribution to) established design systems.
Figma Proficiency: 2+ years of experience with Figma, including a demonstrated ability to work with auto-layout, interactive components, prototyping, and wireframing.
Technical Proficiency: 3+ years of experience designing digital products, ideally within the healthcare, health-tech, or fin-tech industries. Strong understanding of UX design principles and methodologies, including user-centered design, information architecture, and interaction design.
Ideal Qualities
Figma Mastery: Proficiency with Figma, with a proven ability to create interactive prototypes and high-fidelity mockups for testing and user feedback.
User Research and Data Analysis Skills: Experience with user research methods (interviews, usability testing, A/B testing, etc.) and familiarity with data analysis techniques to inform design decisions and measure impact.
Experience with Accessibility Standards: A strong understanding of accessibility guidelines and principles (WCAG) to ensure designs are inclusive and accessible for all users.
Passion for Health-tech: Genuine interest in improving healthcare through innovative digital solutions and a commitment to leveraging technology to create positive change.
Communication: Excellent verbal and written communication skills, with experience in stakeholder management and the ability to advocate for UX best practices across disciplines.
Education
Bachelor’s degree or equivalent experience required, preferably in Industrial Design, Graphic Design, Computer Science, Human-Computer Interaction, or a related field.
Why You'll Love This Role
Make a Real Difference: Contribute to the development of health-tech solutions that directly impact the lives of millions of patients and pharmacy/healthcare professionals.
Work with a World-Class Team: Join a talented and collaborative team of designers, researchers, and engineers committed to innovation and user-centricity.
Continuous Learning and Growth: Opportunities to learn and develop your skills within a dynamic and innovative environment, with access to training and mentorship.
Flexible Work Arrangements: We offer flexible work arrangements to support a healthy work-life balance including a remote-first approach.
To Apply
Please submit your resume and a portfolio showcasing your UX design skills with at least one case study showcasing your approach. We understand that portfolios within the health-tech and fin-tech spaces can be challenging with the prevalence of NDAs, and we respect those who honor them. Let us know if you have special considerations for demonstrating your work.
Pay Range
The typical pay range for this role is:
$79,310.00 - $158,620.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 07/31/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Introduction to the Role
Within the Human Centered Design Group of CVS Health, we are revolutionizing healthcare and pharmacy systems with innovative digital solutions. Our team is driven by a passion for improving colleague experiences and empowering pharmacy and healthcare professionals. We are seeking a talented and experienced UX Designer to join our UX Design team on a contract basis to help us build the future of healthcare.
About the Role
As a UX Designer, you will play a key role in shaping the user experience for our many colleague-facing experiences within the pharmacy, front store, and corporate resources. You will collaborate closely with pharmacy SMEs, product managers, engineers, and researchers to understand user needs, iterate on designs, and ensure a seamless and intuitive experience for our users.
Responsibilities
Deeply Understand Our Users: Conduct user research, including interviews, usability testing, A/B testing, and surveys, to uncover user pain points and identify opportunities for improvement.
Craft Exceptional User Journeys: Design user flows, wireframes, prototypes, and high-fidelity mockups in Figma to translate research findings into effective and engaging user experiences.
Collaborate and Iterate with Agile Teams: Partner with pharmacy SMEs, product managers, engineers, and researchers to ensure design feasibility and translate design specifications into functional product features. Actively participate in design reviews, gather feedback, and iterate on designs based on user testing and data insights.
Champion Design Best Practices: Stay up-to-date on the latest UX trends and best practices within the health-tech space, ensuring our designs adhere to accessibility guidelines, brand guidelines, and meet user expectations.
Communicate Design Decisions and Insights: Clearly present design concepts to stakeholders, articulate design decisions, and effectively communicate research findings and usability insights to influence product development.
Requirements
Professional Experience: 3+ years in user experience design with a strong portfolio showcasing expertise in visual design, interaction design, and the utilization of (or contribution to) established design systems.
Figma Proficiency: 2+ years of experience with Figma, including a demonstrated ability to work with auto-layout, interactive components, prototyping, and wireframing.
Technical Proficiency: 3+ years of experience designing digital products, ideally within the healthcare, health-tech, or fin-tech industries. Strong understanding of UX design principles and methodologies, including user-centered design, information architecture, and interaction design.
Ideal Qualities
Figma Mastery: Proficiency with Figma, with a proven ability to create interactive prototypes and high-fidelity mockups for testing and user feedback.
User Research and Data Analysis Skills: Experience with user research methods (interviews, usability testing, A/B testing, etc.) and familiarity with data analysis techniques to inform design decisions and measure impact.
Experience with Accessibility Standards: A strong understanding of accessibility guidelines and principles (WCAG) to ensure designs are inclusive and accessible for all users.
Passion for Health-tech: Genuine interest in improving healthcare through innovative digital solutions and a commitment to leveraging technology to create positive change.
Communication: Excellent verbal and written communication skills, with experience in stakeholder management and the ability to advocate for UX best practices across disciplines.
Education
Bachelor’s degree or equivalent experience required, preferably in Industrial Design, Graphic Design, Computer Science, Human-Computer Interaction, or a related field.
Why You'll Love This Role
Make a Real Difference: Contribute to the development of health-tech solutions that directly impact the lives of millions of patients and pharmacy/healthcare professionals.
Work with a World-Class Team: Join a talented and collaborative team of designers, researchers, and engineers committed to innovation and user-centricity.
Continuous Learning and Growth: Opportunities to learn and develop your skills within a dynamic and innovative environment, with access to training and mentorship.
Flexible Work Arrangements: We offer flexible work arrangements to support a healthy work-life balance including a remote-first approach.
To Apply
Please submit your resume and a portfolio showcasing your UX design skills with at least one case study showcasing your approach. We understand that portfolios within the health-tech and fin-tech spaces can be challenging with the prevalence of NDAs, and we respect those who honor them. Let us know if you have special considerations for demonstrating your work.
Pay Range
The typical pay range for this role is:
$79,310.00 - $158,620.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 07/31/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.