County of Culpeper
EMERGENCY COMMUNICATIONS OPERATOR II - CTO
County of Culpeper, Culpeper, Virginia, United States, 22701
Responsible for performing telecommunications work under frequent stressful conditions. Work is in the receipt of emergency and non-emergency calls for service from the public, law enforcement, and fire and rescue communities, as well as maintenance of radio communications with same emergency units. The Emergency Communications Officer II is distinguished from the Emergency Communications Officer I due to its function as a training officer and supervisory functions in the absence of the shift supervisor.ESSENTIAL JOB FUNCTIONS
Are you the right candidate for this opportunity Make sure to read the full description below.Answer phone calls on 911 lines and non-emergency lines for the Culpeper County Public Safety Communications CenterInterview callers to obtain essential information and record data on incidents as they developAnalyze calls for priority level of emergency response and take or recommend an effective course of action to protect life and property by applying complex police and fire policies and proceduresBroadcast calls for service to police/fire field units, order services requested by field units, dispatch and/or cancel field unit back-up assistance and monitor field units for service availabilityOperate sophisticated computer-aided dispatch radio and phone systems and accurately enter information into the computer, including brief descriptions of crimes, incidents, or other emergenciesPrepare and maintain records and files; Prepare reportsAct as the Shift Supervisor in the absence of the Shift SupervisorResponsible for all areas of training for the shift they are assigned, this includes but is not limited to New Hire Training and Continuing Dispatch EducationShall serve as the Communications Training Officer.Performs new hire trainingFollow training curriculumTeach new hiresComplete a Daily Observation Report (DOR)Complete written evaluation and recommendation of performance and forward to the Training Coordinator
NON-ESSENTIAL JOB FUNCTIONSProvides information and education to the public on EMS, public safety and related topicsPerform related duties as requiredEducation and Experience:Education equivalent to a high school diploma supplemented by 3 years of experience in public service, emergency communications or related field. Must possess a valid Virginia driver’s license. Must successfully complete criminal history background investigation, including fingerprinting to include no felony convictions, no serious misdemeanor convictions, all convictions shall be reviewed on a case-by case basis. Have at least one year of Emergency Communications dispatching experience. Recommendation from Shift Supervisor. A review of recent work history and monthly review by the Training Coordinator that reveals no attendance problems, infractions or major disciplinary actions.
Special Qualifications:Must possess satisfactory results of a criminal history background check. Possession of or ability to obtain and maintain NCIC/VCIN, CPR, EMD certification and Basic Dispatch certificates within one year of employment. Successful completion of APCO CTO training within six months of promotion. Successful completion of 1st line Supervisory Training within one year of promotion. Completed and passed: ICS 100, 200; NIMS 700,800; PST 1; CPR; EMD; APCO CTO; Fire Communications; Dispatchers Role in Homeland Security; NCIC/VCIN; DCJS Basic Communications School; and all other aspects as related to in-house training.
Knowledge, Skills, and Abilities:Advance knowledge of methods of operating communication systems, radios and teletype proceduresAbility to operate complex computerized equipment rapidly and accurately while receiving information by telephoneAbility to follow curriculum and train new employeesAbility to work well in emergency situationsAbility to speak distinctly and use correct telephone answering techniquesAbility to hear and distinguish between several voices at the same time while acquiring and retaining information such as names, numbers and locationsAbility to wear headsetAbility and willingness to work any shift to which assignedAbility and willingness to work assigned weekends and holidaysAbility to read maps and knowledge of county geographical area, road systems and the locations of landmarksAbility to multi taskAbility to follow oral and written instructionsAbility to deal courteously with public under stressful conditions including handling irate persons and emotional situationsSkill in working under pressure of deadlines and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general publicAbility to quickly assess the severity of an emergency; and act quickly and decisivelyAbility to demonstrate understanding, compassion, and empathy, while exercising confidence and authorityAbility to demonstrate initiative and time management skillsWORK ENVIRONMENTEssential functions are regularly performed in a public safety emergency communications center setting, often under stressful conditions, primarily sitting for extended periods of time at a telecommunications console position utilizing radio, telephone, and computer equipment. Hours of operation are 24 hours a day, 365 days a year. The employee is primarily scheduled for shift work hours which are typically 12 hour per day shifts, in 2-3-day increments.
Work periods may have permanent or rotating days off, frequently requiring the employee to work holidays, evenings, or nights. The employee in this position is considered essential personnel, and is subject to working overtime, being held over, or called back for disasters, local emergencies, or special events. Frequent contact with the public, police, fire and emergency services.
DisclaimerThe above information in this description has been designed to indicate the general nature and level of work performance by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications as required of employees assigned to this job.
In compliance with the Americans with Disabilities Act, Culpeper County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
General Sign-off:
The employee is expected to adhere to all County policies and to act as a role model in the adherence to the policies.
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Are you the right candidate for this opportunity Make sure to read the full description below.Answer phone calls on 911 lines and non-emergency lines for the Culpeper County Public Safety Communications CenterInterview callers to obtain essential information and record data on incidents as they developAnalyze calls for priority level of emergency response and take or recommend an effective course of action to protect life and property by applying complex police and fire policies and proceduresBroadcast calls for service to police/fire field units, order services requested by field units, dispatch and/or cancel field unit back-up assistance and monitor field units for service availabilityOperate sophisticated computer-aided dispatch radio and phone systems and accurately enter information into the computer, including brief descriptions of crimes, incidents, or other emergenciesPrepare and maintain records and files; Prepare reportsAct as the Shift Supervisor in the absence of the Shift SupervisorResponsible for all areas of training for the shift they are assigned, this includes but is not limited to New Hire Training and Continuing Dispatch EducationShall serve as the Communications Training Officer.Performs new hire trainingFollow training curriculumTeach new hiresComplete a Daily Observation Report (DOR)Complete written evaluation and recommendation of performance and forward to the Training Coordinator
NON-ESSENTIAL JOB FUNCTIONSProvides information and education to the public on EMS, public safety and related topicsPerform related duties as requiredEducation and Experience:Education equivalent to a high school diploma supplemented by 3 years of experience in public service, emergency communications or related field. Must possess a valid Virginia driver’s license. Must successfully complete criminal history background investigation, including fingerprinting to include no felony convictions, no serious misdemeanor convictions, all convictions shall be reviewed on a case-by case basis. Have at least one year of Emergency Communications dispatching experience. Recommendation from Shift Supervisor. A review of recent work history and monthly review by the Training Coordinator that reveals no attendance problems, infractions or major disciplinary actions.
Special Qualifications:Must possess satisfactory results of a criminal history background check. Possession of or ability to obtain and maintain NCIC/VCIN, CPR, EMD certification and Basic Dispatch certificates within one year of employment. Successful completion of APCO CTO training within six months of promotion. Successful completion of 1st line Supervisory Training within one year of promotion. Completed and passed: ICS 100, 200; NIMS 700,800; PST 1; CPR; EMD; APCO CTO; Fire Communications; Dispatchers Role in Homeland Security; NCIC/VCIN; DCJS Basic Communications School; and all other aspects as related to in-house training.
Knowledge, Skills, and Abilities:Advance knowledge of methods of operating communication systems, radios and teletype proceduresAbility to operate complex computerized equipment rapidly and accurately while receiving information by telephoneAbility to follow curriculum and train new employeesAbility to work well in emergency situationsAbility to speak distinctly and use correct telephone answering techniquesAbility to hear and distinguish between several voices at the same time while acquiring and retaining information such as names, numbers and locationsAbility to wear headsetAbility and willingness to work any shift to which assignedAbility and willingness to work assigned weekends and holidaysAbility to read maps and knowledge of county geographical area, road systems and the locations of landmarksAbility to multi taskAbility to follow oral and written instructionsAbility to deal courteously with public under stressful conditions including handling irate persons and emotional situationsSkill in working under pressure of deadlines and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general publicAbility to quickly assess the severity of an emergency; and act quickly and decisivelyAbility to demonstrate understanding, compassion, and empathy, while exercising confidence and authorityAbility to demonstrate initiative and time management skillsWORK ENVIRONMENTEssential functions are regularly performed in a public safety emergency communications center setting, often under stressful conditions, primarily sitting for extended periods of time at a telecommunications console position utilizing radio, telephone, and computer equipment. Hours of operation are 24 hours a day, 365 days a year. The employee is primarily scheduled for shift work hours which are typically 12 hour per day shifts, in 2-3-day increments.
Work periods may have permanent or rotating days off, frequently requiring the employee to work holidays, evenings, or nights. The employee in this position is considered essential personnel, and is subject to working overtime, being held over, or called back for disasters, local emergencies, or special events. Frequent contact with the public, police, fire and emergency services.
DisclaimerThe above information in this description has been designed to indicate the general nature and level of work performance by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications as required of employees assigned to this job.
In compliance with the Americans with Disabilities Act, Culpeper County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
General Sign-off:
The employee is expected to adhere to all County policies and to act as a role model in the adherence to the policies.
#J-18808-Ljbffr