DISH Network L.L.C
Marketing Lead - Customer Communications
DISH Network L.L.C, Littleton, Colorado, us, 80161
Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.
Department Summary
Our Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
Dish Wireless is seeking a Marketing Lead to join the Customer Communications and Owned Channel Marketing team. You will enhance customer value and retention by implementing strategic initiatives throughout the customer lifecycle. Your role will involve developing impactful customer communications to boost engagement, drive sales, and foster retention. Key responsibilities include managing creative development for email and SMS campaigns, developing testing strategies for customer engagement, and driving messaging strategies for former customers. If you are a passionate marketer focused on customer experience, join us in shaping customer interactions and contributing to DISH Wireless's success.
Key Responsibilities:
In this role, you will:
Develop engaging email and SMS campaigns to support customer loyalty and business objectives
Serve as a subject matter expert for formers and winback communications
Manage creative development of different campaigns for the team, briefing creative teams on needs, providing and seeking feedback, and shepherding campaigns from inception to deployment
Spearhead developing creative tests seeking continuous improvement to customer engagement
Collaborate within Retail Wireless Marketing team and across multiple teams including Creative, Web, and Sales to develop campaigns
Act with sense of urgency to ensure that campaigns are developed and executed accurately and on schedule
Skills, Experience and Requirements
As a successful Marketing Lead, you will have:
Education and Experience:
A minimum of 3-4 years of experience in marketing and bachelor’s degree required
Skills and Qualifications:
Passion for the customer.
Prior experience in customer retention/loyalty preferred.
Experience designing email and SMS campaigns is a plus.
Strong interpersonal skills, attention to detail, creativity, and communication skills.
Ability to prioritize, work under pressure, and adapt to a rapidly changing environment.
Figma experience preferred.
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.
Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.
Department Summary
Our Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
Dish Wireless is seeking a Marketing Lead to join the Customer Communications and Owned Channel Marketing team. You will enhance customer value and retention by implementing strategic initiatives throughout the customer lifecycle. Your role will involve developing impactful customer communications to boost engagement, drive sales, and foster retention. Key responsibilities include managing creative development for email and SMS campaigns, developing testing strategies for customer engagement, and driving messaging strategies for former customers. If you are a passionate marketer focused on customer experience, join us in shaping customer interactions and contributing to DISH Wireless's success.
Key Responsibilities:
In this role, you will:
Develop engaging email and SMS campaigns to support customer loyalty and business objectives
Serve as a subject matter expert for formers and winback communications
Manage creative development of different campaigns for the team, briefing creative teams on needs, providing and seeking feedback, and shepherding campaigns from inception to deployment
Spearhead developing creative tests seeking continuous improvement to customer engagement
Collaborate within Retail Wireless Marketing team and across multiple teams including Creative, Web, and Sales to develop campaigns
Act with sense of urgency to ensure that campaigns are developed and executed accurately and on schedule
Skills, Experience and Requirements
As a successful Marketing Lead, you will have:
Education and Experience:
A minimum of 3-4 years of experience in marketing and bachelor’s degree required
Skills and Qualifications:
Passion for the customer.
Prior experience in customer retention/loyalty preferred.
Experience designing email and SMS campaigns is a plus.
Strong interpersonal skills, attention to detail, creativity, and communication skills.
Ability to prioritize, work under pressure, and adapt to a rapidly changing environment.
Figma experience preferred.
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.
Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.