Capital One
Senior Manager, Design Lead - Brand and Marketing
Capital One, Mc Lean, Virginia, us, 22107
Senior Manager, Design Lead - Brand and Marketing The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. We are passionate about advocating for user needs and delivering innovative, accessible, and world-class products that redefine our customers day-to-day financial activities.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.We are currently seeking a Sr. Manager, Design Lead, with brand and marketing experience, to join our Business Cards & Payments design team. The ideal candidate will be an expert at blending brand and user experience design to drive prospect marketing initiatives on our CapitalOne.com site. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You’ll Do: As a leader and maker, you’ll be asked to handle responsibilities, including:Strategy & Planning
Collaborating with brand, marketing, business, product, and technology teams to uncover customer and business needs - then translating them into transformative, intuitive, user friendly, and on-brand interfacesTranslating complex ideas into understandable concepts that evolve and enhance the shopping and applying experience for business customersEngaging in portfolio prioritization to help set the strategy and roadmap for the teamManaging through shifting priorities to provide clear direction and input on prioritization and support early product definitionAdvocating for the customer through human-centered design methods, including: discovery, ideation, and user testingChampioning prioritization of design centered product enhancements grounded in research and analysisWorking with partners and teams across different locationsConnecting with design community peers by learning, sharing, and teachingCreating and facilitating design led workshops to engage and build alignment across different partners and teamsLead & Develop Teams
Building and leading successful teams by mentoring, coaching, and elevating othersGuiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasksLeading your team through career development plans to encourage talent growthNavigating conflict resolution within your team as well as within projects, teams and partner relationshipsDiscovery & Delivery
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunitiesDemonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teamsStorytelling — evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impactCreating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypesDrive end-to-end product design by:
Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitiveFraming problems, determining insights, and defining visual designs to serve customer needsWorking within an established design systemIdeating, sketching, and delivering low to high fidelity prototypesDesigning within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelinesStorytelling and presenting visual concepts to various stakeholdersCreating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications
At least 9 years of experience with user interface and user experience designPreferred Qualifications
Bachelor’s degree or military experienceAdvanced degree, trainings, or certifications in User Interface designComfortable working with a variety of business partners and delivering outcomesFamiliarity with design and prototyping tools, such as Sketch and/or FigmaExperience designing for cross channel experiencesExperience working within an established design systemExperience managing a cross-functional team
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If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.We are currently seeking a Sr. Manager, Design Lead, with brand and marketing experience, to join our Business Cards & Payments design team. The ideal candidate will be an expert at blending brand and user experience design to drive prospect marketing initiatives on our CapitalOne.com site. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You’ll Do: As a leader and maker, you’ll be asked to handle responsibilities, including:Strategy & Planning
Collaborating with brand, marketing, business, product, and technology teams to uncover customer and business needs - then translating them into transformative, intuitive, user friendly, and on-brand interfacesTranslating complex ideas into understandable concepts that evolve and enhance the shopping and applying experience for business customersEngaging in portfolio prioritization to help set the strategy and roadmap for the teamManaging through shifting priorities to provide clear direction and input on prioritization and support early product definitionAdvocating for the customer through human-centered design methods, including: discovery, ideation, and user testingChampioning prioritization of design centered product enhancements grounded in research and analysisWorking with partners and teams across different locationsConnecting with design community peers by learning, sharing, and teachingCreating and facilitating design led workshops to engage and build alignment across different partners and teamsLead & Develop Teams
Building and leading successful teams by mentoring, coaching, and elevating othersGuiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasksLeading your team through career development plans to encourage talent growthNavigating conflict resolution within your team as well as within projects, teams and partner relationshipsDiscovery & Delivery
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunitiesDemonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teamsStorytelling — evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impactCreating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypesDrive end-to-end product design by:
Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitiveFraming problems, determining insights, and defining visual designs to serve customer needsWorking within an established design systemIdeating, sketching, and delivering low to high fidelity prototypesDesigning within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelinesStorytelling and presenting visual concepts to various stakeholdersCreating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications
At least 9 years of experience with user interface and user experience designPreferred Qualifications
Bachelor’s degree or military experienceAdvanced degree, trainings, or certifications in User Interface designComfortable working with a variety of business partners and delivering outcomesFamiliarity with design and prototyping tools, such as Sketch and/or FigmaExperience designing for cross channel experiencesExperience working within an established design systemExperience managing a cross-functional team
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