Aditi Consulting
UI/UX Designer V
Aditi Consulting, Anchorage, Alaska, United States, 99507
Summary:We are seeking a highly skilled and experienced Conversational Designer to join our team. You will be responsible for designing and developing conversational interfaces for companies customer self-service and agent-facing productivity solutions. You will be part of a tightly knit team with our product managers, business analysts, developers, and customer service managers. Our goal is to create engaging and effective conversational experiences that meet the needs of our customers and improve their overall experience with us.
Your designs will be implemented on an industry-leading chatbot and IVR platform. We will give you an opportunity for growth by leveraging the latest LLM-based AI technologies into our customer service experiences.
Key Responsibilities:
Collaborate with product managers, business analysts, developers, and customer service teams to understand customer needs and design conversational experiences that meet those needsCreate conversation flows, scripts, and user personas to guide the development of conversational interfacesConduct user research and testing to ensure conversational interfaces are effective and engagingContinuously improve conversational interfaces based on user feedback and data analysisStay up-to-date with industry trends and best practices in conversational design and AI technology
Requirements:
Bachelor's degree in design, computer science, or a related field3+ years of experience in conversational design or related fieldStrong understanding of conversational AI technology and best practicesExperience designing and developing chatbots, IVR systems, or other conversational interfacesExcellent communication and collaboration skillsStrong problem-solving and analytical skillsAbility to work independently and in a team environment
Experience with the following topics will be considered a plus:
Hands-on experience with Kore.ai BotBuilder, Google Dialogflow CX, or some other conversational AI creation environmentExperience with Generative AI and Large Language ModelsExperience with UX design and user research
Compensation:The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.
Your designs will be implemented on an industry-leading chatbot and IVR platform. We will give you an opportunity for growth by leveraging the latest LLM-based AI technologies into our customer service experiences.
Key Responsibilities:
Collaborate with product managers, business analysts, developers, and customer service teams to understand customer needs and design conversational experiences that meet those needsCreate conversation flows, scripts, and user personas to guide the development of conversational interfacesConduct user research and testing to ensure conversational interfaces are effective and engagingContinuously improve conversational interfaces based on user feedback and data analysisStay up-to-date with industry trends and best practices in conversational design and AI technology
Requirements:
Bachelor's degree in design, computer science, or a related field3+ years of experience in conversational design or related fieldStrong understanding of conversational AI technology and best practicesExperience designing and developing chatbots, IVR systems, or other conversational interfacesExcellent communication and collaboration skillsStrong problem-solving and analytical skillsAbility to work independently and in a team environment
Experience with the following topics will be considered a plus:
Hands-on experience with Kore.ai BotBuilder, Google Dialogflow CX, or some other conversational AI creation environmentExperience with Generative AI and Large Language ModelsExperience with UX design and user research
Compensation:The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.