Seminole Hard Rock Support Services
Casino Marketing Innovation Manager
Seminole Hard Rock Support Services, Davie, Florida, United States,
Overview
The Casino Marketing Innovation Manager provides operational and technical support to the Director of Casino Marketing Innovation. The responsibilities of this position include, but are not limited to, execution of ongoing data and reporting processes, technical solutioning and troubleshooting, data validation and system testing, system user creation and maintenance and incentive program tracking. The Casino Marketing Innovation Manager will also be expected to identify opportunities for platform and process improvements.
Responsibilities
Support the day-to-day operations of the Salesforce platform including New User assignment, User Profile maintenance and reportingSupport the Salesforce project expansion including participation in discovery meetings and all testing sessionsSupport data and functional validation for all current and new Salesforce featuresMaintain Casino Marketing programs and incentives through new processes and reportsLiaison with property Casino Marketing teams and leadership to gather feedback and create User StoriesPartner with multiple departments including Direct Mail, Marketing, Casino Marketing, Customer Care and IT to ensure a thorough and correct understanding of processes and prioritiesSuggest solutions and enhancements based on knowledge of technical capabilities of current and future systemsMaintains professional relations with vendors, customers and harmonious relationships with co-workers.Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.Other duties as assignedQualifications
College degree preferred and/or combination of education and work experienceGaming industry experience preferredKnowledge of Hospitality and Gaming systems such as LMS/HMS, CMS and POS strongly preferredExperience with CRM platforms, including Salesforce, is preferredAbility to manage time, teams and projects effectively is requiredAbility to travel (travel requirement is approx. 20%)Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goalsMust present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearanceMust be able and willing to work flexible hours to include evenings, weekends and holidaysMust be detail-orientedMust possess excellent time management skillsMust be a team player with strong communication (both written and oral) and interpersonal skillsAbility to function in non-standard situations where some judgment must be exercised.Ability to analyze raw data to find trends and anomaliesMust possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilitiesMust possess the ability to understand and interpret graphical representation of dataWork Environment:
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noiseWhile performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
#zipcorporate#LI-DA1
The Casino Marketing Innovation Manager provides operational and technical support to the Director of Casino Marketing Innovation. The responsibilities of this position include, but are not limited to, execution of ongoing data and reporting processes, technical solutioning and troubleshooting, data validation and system testing, system user creation and maintenance and incentive program tracking. The Casino Marketing Innovation Manager will also be expected to identify opportunities for platform and process improvements.
Responsibilities
Support the day-to-day operations of the Salesforce platform including New User assignment, User Profile maintenance and reportingSupport the Salesforce project expansion including participation in discovery meetings and all testing sessionsSupport data and functional validation for all current and new Salesforce featuresMaintain Casino Marketing programs and incentives through new processes and reportsLiaison with property Casino Marketing teams and leadership to gather feedback and create User StoriesPartner with multiple departments including Direct Mail, Marketing, Casino Marketing, Customer Care and IT to ensure a thorough and correct understanding of processes and prioritiesSuggest solutions and enhancements based on knowledge of technical capabilities of current and future systemsMaintains professional relations with vendors, customers and harmonious relationships with co-workers.Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.Other duties as assignedQualifications
College degree preferred and/or combination of education and work experienceGaming industry experience preferredKnowledge of Hospitality and Gaming systems such as LMS/HMS, CMS and POS strongly preferredExperience with CRM platforms, including Salesforce, is preferredAbility to manage time, teams and projects effectively is requiredAbility to travel (travel requirement is approx. 20%)Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goalsMust present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearanceMust be able and willing to work flexible hours to include evenings, weekends and holidaysMust be detail-orientedMust possess excellent time management skillsMust be a team player with strong communication (both written and oral) and interpersonal skillsAbility to function in non-standard situations where some judgment must be exercised.Ability to analyze raw data to find trends and anomaliesMust possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilitiesMust possess the ability to understand and interpret graphical representation of dataWork Environment:
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noiseWhile performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
#zipcorporate#LI-DA1