PolyAI
Senior Dialogue Designer (Must be based in U.S)
PolyAI, Chicago, Illinois, United States, 60290
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.This role is a role suited to those who want to be accountable and influential. And for those who want their words to be spoken to millions of customers of global brands.We’re looking for an experienced conversation or product designer to join the team, in addition to entry level roles. Please apply for the role that best matches your previous work experience. If this is your first or second role, check out our Dialogue Designer listing.This role has a base salary range of $80k-$100k, in addition to equity and benefits.Minimum Requirements:
A few years experience in conversation design, enterprise project delivery, software engineering, or product designA fixation on good user experience, you are meticulous and have an eye for detailAbility to explain and distill complex ideas and user flows using clear, plain, supportive, inclusive languageInterest in natural language understanding and conversational AIDemonstrable experience with scripting languages such as PythonAptitude for analytics or data sciencePreferred Requirements:
BS/MS degree in Interaction Design, Linguistics, Product Design, or similarExperience managing both internal and external stakeholders through various stages of content developmentExperience with NLU technology or LLM technologyExperience with data manipulation, data analytics, and visualizationYour Responsibility will Involve:
Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversationsHelping build and maintain virtual assistants both using internal tools and PythonBuilding such internal tools that help our workflow and enhance the end customer experienceObsessing over metrics, to assess performance and customer satisfaction — making sure everything you do is measurable and having a big impactListening to how real customers interact with your designs, and prioritising the right things to make each call even betterHelping our engineering team ensure that our implementations of Generative AI are both effective, accurate, and safeConsults frequently with the team’s business partners, from account managers to leadershipIn time, takes opportunities to manage a team of ambitious and highly skilled dialogue designers.Participation in the company’s employee share options plan100% of Single Cost (employee) and 50% of Dependent for medical, dental & visionLife InsuranceSTD and LTDThe opportunity to contribute to the company's 401k plan20 days vacation + 10 public holidays + paid sick leaveAnnual learning and development allowanceOne-off WFH allowance when you joinEnhanced parental leaveCompany-funded fertility and family-forming programmesMenopause care programme with MavenEqual Opportunity Statement:PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
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Please read the following job description thoroughly to ensure you are the right fit for this role before applying.This role is a role suited to those who want to be accountable and influential. And for those who want their words to be spoken to millions of customers of global brands.We’re looking for an experienced conversation or product designer to join the team, in addition to entry level roles. Please apply for the role that best matches your previous work experience. If this is your first or second role, check out our Dialogue Designer listing.This role has a base salary range of $80k-$100k, in addition to equity and benefits.Minimum Requirements:
A few years experience in conversation design, enterprise project delivery, software engineering, or product designA fixation on good user experience, you are meticulous and have an eye for detailAbility to explain and distill complex ideas and user flows using clear, plain, supportive, inclusive languageInterest in natural language understanding and conversational AIDemonstrable experience with scripting languages such as PythonAptitude for analytics or data sciencePreferred Requirements:
BS/MS degree in Interaction Design, Linguistics, Product Design, or similarExperience managing both internal and external stakeholders through various stages of content developmentExperience with NLU technology or LLM technologyExperience with data manipulation, data analytics, and visualizationYour Responsibility will Involve:
Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversationsHelping build and maintain virtual assistants both using internal tools and PythonBuilding such internal tools that help our workflow and enhance the end customer experienceObsessing over metrics, to assess performance and customer satisfaction — making sure everything you do is measurable and having a big impactListening to how real customers interact with your designs, and prioritising the right things to make each call even betterHelping our engineering team ensure that our implementations of Generative AI are both effective, accurate, and safeConsults frequently with the team’s business partners, from account managers to leadershipIn time, takes opportunities to manage a team of ambitious and highly skilled dialogue designers.Participation in the company’s employee share options plan100% of Single Cost (employee) and 50% of Dependent for medical, dental & visionLife InsuranceSTD and LTDThe opportunity to contribute to the company's 401k plan20 days vacation + 10 public holidays + paid sick leaveAnnual learning and development allowanceOne-off WFH allowance when you joinEnhanced parental leaveCompany-funded fertility and family-forming programmesMenopause care programme with MavenEqual Opportunity Statement:PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
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