Southern Illinois Health
ServiceNow Web Developer/Coder
Southern Illinois Health, Carbondale, Illinois, United States, 62901
OverviewYour Career. Our Company. Together, We Grow.
At Southern Illinois Healthcare (SIH), we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees.
As a non-profit system of almost 4000 employees, we have won national acclaim for our cancer, cardiac, stroke, bariatric, breast imaging, and rehabilitation services.
The Web Developer/Coder will have primary responsibility for requirement gathering, design, build/configuration, testing, validation, and ongoing support of their assigned enterprise platform and integrations with other systems.
This role will be responsible for obtaining and maintaining in-depth knowledge of the software functionality and acquiring/utilizing knowledge of the operational workflows to be implemented with the web systems.
This role will be responsible for coordinating aspects of planning, design, development, implementation, adoption, communication, maintenance, and evaluation of existing or new functionality related to their assigned systems and related information systems.
Responsible for managing projects related to their assigned systems and related third-party systems. Participates in on-call rotation including weekend and after-hours coverage as assigned.
ResponsibilitiesSafety
Manages processes effectively regarding employee/patient safety.
Record Keeping
Maintains all required records, reports, statistics, logs, files, and other documents, using the ITSM system as required.
Process Improvement
Promotes a culture of process improvement by participating in unit/department-based programs that supports the system’s process improvement goals.
Actively participates on system-wide or hospital-based teams as needed.
Role Specific Responsibilities
Provides web platform software development services and ongoing maintenance / technical support.
Develops program logic for new application or analyzes and modifies logic in existing applications.
Gathers requirements, designs applications, and documents detailed specifications to maintain and support web platform applications and integrations.
Validates and confirms new or changed functionalities to ensure customer specifications are met.
Maintains system security ensuring patient and company confidentiality.
Designs, builds, analyzes workflow and redesigns web platform applications.
Analyzes requirements, maintains, tests, and integrates application components.
Tests new and changed application functionalities.
Demonstrates ability to organize and lead meetings effectively.
May serve as project manager. Responsible for the coordination and completion of assigned projects, including project definition, assignment of tasks, setting and maintaining deadlines, and other aspects of project management.
Ensures that system improvements are successfully implemented by following best practices for coding and testing.
Provides support to customers and coworkers for problems and issues reported through the IT Service Management system (ITSM).
Liaise with customers, other IT staff and vendors for design, planning, implementation, and problem resolution using effective communication and appropriate follow-up. Maintains excellent relationships with both stakeholders inside the organization and vendor contacts outside the organization.
Maintains knowledge of the latest developments in information technology, especially as pertains to healthcare and the systems in scope of role.
Provides availability for "on-call" emergency solution support and other after-hours support duties as assigned by ITS Management.
Sets and maintains goals, timelines, and commitments, demonstrating proven attention to detail and high level of organization and accuracy.
Trains and mentors team members. Develops training materials for current and updated workflows. Communicates updates and training to all necessary stakeholders.
Strives to adhere to SIH Commitment to Care and ITS Core Competencies.
QualificationsEducation/Experience
Associate degree in Business or IT required or 2 years of IT or business experience
Licenses and Certification
Relevant job-related as applicable
At Southern Illinois Healthcare (SIH), we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees.
As a non-profit system of almost 4000 employees, we have won national acclaim for our cancer, cardiac, stroke, bariatric, breast imaging, and rehabilitation services.
The Web Developer/Coder will have primary responsibility for requirement gathering, design, build/configuration, testing, validation, and ongoing support of their assigned enterprise platform and integrations with other systems.
This role will be responsible for obtaining and maintaining in-depth knowledge of the software functionality and acquiring/utilizing knowledge of the operational workflows to be implemented with the web systems.
This role will be responsible for coordinating aspects of planning, design, development, implementation, adoption, communication, maintenance, and evaluation of existing or new functionality related to their assigned systems and related information systems.
Responsible for managing projects related to their assigned systems and related third-party systems. Participates in on-call rotation including weekend and after-hours coverage as assigned.
ResponsibilitiesSafety
Manages processes effectively regarding employee/patient safety.
Record Keeping
Maintains all required records, reports, statistics, logs, files, and other documents, using the ITSM system as required.
Process Improvement
Promotes a culture of process improvement by participating in unit/department-based programs that supports the system’s process improvement goals.
Actively participates on system-wide or hospital-based teams as needed.
Role Specific Responsibilities
Provides web platform software development services and ongoing maintenance / technical support.
Develops program logic for new application or analyzes and modifies logic in existing applications.
Gathers requirements, designs applications, and documents detailed specifications to maintain and support web platform applications and integrations.
Validates and confirms new or changed functionalities to ensure customer specifications are met.
Maintains system security ensuring patient and company confidentiality.
Designs, builds, analyzes workflow and redesigns web platform applications.
Analyzes requirements, maintains, tests, and integrates application components.
Tests new and changed application functionalities.
Demonstrates ability to organize and lead meetings effectively.
May serve as project manager. Responsible for the coordination and completion of assigned projects, including project definition, assignment of tasks, setting and maintaining deadlines, and other aspects of project management.
Ensures that system improvements are successfully implemented by following best practices for coding and testing.
Provides support to customers and coworkers for problems and issues reported through the IT Service Management system (ITSM).
Liaise with customers, other IT staff and vendors for design, planning, implementation, and problem resolution using effective communication and appropriate follow-up. Maintains excellent relationships with both stakeholders inside the organization and vendor contacts outside the organization.
Maintains knowledge of the latest developments in information technology, especially as pertains to healthcare and the systems in scope of role.
Provides availability for "on-call" emergency solution support and other after-hours support duties as assigned by ITS Management.
Sets and maintains goals, timelines, and commitments, demonstrating proven attention to detail and high level of organization and accuracy.
Trains and mentors team members. Develops training materials for current and updated workflows. Communicates updates and training to all necessary stakeholders.
Strives to adhere to SIH Commitment to Care and ITS Core Competencies.
QualificationsEducation/Experience
Associate degree in Business or IT required or 2 years of IT or business experience
Licenses and Certification
Relevant job-related as applicable