Pennsylvania State University
Smeal Teaching Studio Operations Supervisor
Pennsylvania State University, University Park, Pennsylvania, United States, 16802
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .
JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Smeal College of Business is seeking an experienced and technically skilled Teaching Studio Operations Supervisor to join our team. The College currently operates one teaching studio for the remote-synchronous delivery of multiple Professional Graduate Programs, Executive Education Programs and highly interactive remote meetings. We are currently in the process of expanding our operation to add two more studios, for a total of three teaching studio spaces that will be ready for use beginning in the Fall of 2024. The Teaching Studio Operations supervisor will be responsible for overall studio operations and for leading a team of four Teaching Studio Operations Specialists that will be responsible for operating the studio equipment from a nearby control room during live classes and sessions. The ideal candidate will have leadership experience and a strong understanding of IT and audiovisual technology, excellent problem-solving skills, and the ability to thrive in a fast-paced environment.
Courses taught in the Smeal Teaching Studios meet on a non-traditional schedule throughout the entire calendar year and include workdays and hours that will frequently be outside the standard Monday-Friday, 8:00 a.m.-5:00 p.m. hours. As a result, the hours for this position will be flexible to include evenings and weekends as required by course schedules. This is an in-person position.
Duties will include:
Lead a team of four full-time Operations Specialists.
Operate and monitor all equipment in the studio and control room as well as participant chat to alert instructor to questions and assist users with technical questions.
Ensure the smooth execution of live remote instruction by managing audio and video levels, transitions, and effects.
Collaborate closely with faculty, instructional designers, and other studio crew members to fulfill instructional requirements and meet expectations.
Troubleshoot technical issues as they arise, implementing quick and effective solutions to minimize disruptions.
Establish protocols for the maintenance and organization studio equipment, to keep the spaces clean, well-maintained, and in proper working order.
As needed will assist team with equipment setup and breakdown before and after studio sessions, including microphone placement, camera positioning, and cable routing as needed.
Assist faculty and staff with setting up and operating multimedia equipment for lectures, presentations, and other instructional activities.
Train faculty, staff, students and guests on the use of studio technology and related equipment, both individually and through the creation of written or video tutorials.
Maintain an inventory of studio and control room technology equipment, ensuring proper functionality and performing routine maintenance and repairs as needed.
Responsible to research, test and recommend new studio technology.
Collaborate with IT staff and/or integrators to resolve complex technical issues and implement system upgrades or enhancements.
Coordinate tours of the space, showcasing technology and answering technical questions about capabilities and limitations of the studio spaces.
Stay current with industry trends and technological advancements in IT, AV, and studio production, recommending upgrades or improvements as needed.
Will supervise assigned staff members, including hiring, development and performance management.
Education and Experience
This position requires an Bachelor's Degree and 3+ years of relevant experience or an equivalent combination of education and experience. Demonstration of strong leadership and customer service skills, advanced problem-solving skills, strong verbal and written communication skills, and attention to detail are essential to the success of this position.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
The salary range for this position, including all possible grades is:
$68,200.00 - $102,300.00
Salary Structure (https://hr.psu.edu/current-employee/compensation/staff-salary-grades-and-leveling-matrix) - additional information on Penn State's job and salary structure.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)
PA State Labor Law Poster
Affirmative Action (https://policy.psu.edu/policies/hr11)
Penn State Policies
Copyright Information (https://www.psu.edu/copyright-information)
Hotlines
University Park, PA
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .
JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Smeal College of Business is seeking an experienced and technically skilled Teaching Studio Operations Supervisor to join our team. The College currently operates one teaching studio for the remote-synchronous delivery of multiple Professional Graduate Programs, Executive Education Programs and highly interactive remote meetings. We are currently in the process of expanding our operation to add two more studios, for a total of three teaching studio spaces that will be ready for use beginning in the Fall of 2024. The Teaching Studio Operations supervisor will be responsible for overall studio operations and for leading a team of four Teaching Studio Operations Specialists that will be responsible for operating the studio equipment from a nearby control room during live classes and sessions. The ideal candidate will have leadership experience and a strong understanding of IT and audiovisual technology, excellent problem-solving skills, and the ability to thrive in a fast-paced environment.
Courses taught in the Smeal Teaching Studios meet on a non-traditional schedule throughout the entire calendar year and include workdays and hours that will frequently be outside the standard Monday-Friday, 8:00 a.m.-5:00 p.m. hours. As a result, the hours for this position will be flexible to include evenings and weekends as required by course schedules. This is an in-person position.
Duties will include:
Lead a team of four full-time Operations Specialists.
Operate and monitor all equipment in the studio and control room as well as participant chat to alert instructor to questions and assist users with technical questions.
Ensure the smooth execution of live remote instruction by managing audio and video levels, transitions, and effects.
Collaborate closely with faculty, instructional designers, and other studio crew members to fulfill instructional requirements and meet expectations.
Troubleshoot technical issues as they arise, implementing quick and effective solutions to minimize disruptions.
Establish protocols for the maintenance and organization studio equipment, to keep the spaces clean, well-maintained, and in proper working order.
As needed will assist team with equipment setup and breakdown before and after studio sessions, including microphone placement, camera positioning, and cable routing as needed.
Assist faculty and staff with setting up and operating multimedia equipment for lectures, presentations, and other instructional activities.
Train faculty, staff, students and guests on the use of studio technology and related equipment, both individually and through the creation of written or video tutorials.
Maintain an inventory of studio and control room technology equipment, ensuring proper functionality and performing routine maintenance and repairs as needed.
Responsible to research, test and recommend new studio technology.
Collaborate with IT staff and/or integrators to resolve complex technical issues and implement system upgrades or enhancements.
Coordinate tours of the space, showcasing technology and answering technical questions about capabilities and limitations of the studio spaces.
Stay current with industry trends and technological advancements in IT, AV, and studio production, recommending upgrades or improvements as needed.
Will supervise assigned staff members, including hiring, development and performance management.
Education and Experience
This position requires an Bachelor's Degree and 3+ years of relevant experience or an equivalent combination of education and experience. Demonstration of strong leadership and customer service skills, advanced problem-solving skills, strong verbal and written communication skills, and attention to detail are essential to the success of this position.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
The salary range for this position, including all possible grades is:
$68,200.00 - $102,300.00
Salary Structure (https://hr.psu.edu/current-employee/compensation/staff-salary-grades-and-leveling-matrix) - additional information on Penn State's job and salary structure.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)
PA State Labor Law Poster
Affirmative Action (https://policy.psu.edu/policies/hr11)
Penn State Policies
Copyright Information (https://www.psu.edu/copyright-information)
Hotlines
University Park, PA