Microsoft Corporation
Senior Product Designer
Microsoft Corporation, Redmond, Washington, United States, 98052
Are you excited about redefining support experiences in the era of Copilot and large language models? Join us as a Senior Designer to revolutionize how users interact with support systems through cutting-edge AI technologies.
As a
Senior Product Designer
in the Customer Success Engineering team, you will lead the design efforts to reimagine support experiences by leveraging user experience advances made possible by large language models. Your role will be critical in shaping the future of customer support, creating intuitive and efficient user experiences that harness the power of AI to deliver support.
Our agile environment will be a good fit for you if you are:
Thoughtful
: Deliberate and thoughtful in your design choices, with the ability to articulate your thinking across a cross-functional team.
Persuasive
: Socially intelligent and persuasive, capable of driving insightful conversations and integrating feedback effectively.
Tradeoff Translator
: Skilled at creating and communicating different design options and their trade-offs within the context of business objectives.
Facilitator
: Experienced in facilitating collaboration and bringing diverse ideas to the table.
An online design portfolio is important for this role, both in terms of demonstrating your experience and as an example of your ability to create a compelling design presentation. Showcase your experience in user experience (UX) and interaction design, particularly where simplicity and ease of use were a major concern. We’d like to see a diversity of projects but be careful that your portfolio doesn't get scattered or overly long—focus on curation and quality to choose a solid collection of outcomes and design intermediaries and deliverables (especially flows, mockups, and prototypes), and be sure the portfolio demonstrates the design and thought process behind each image.
Join us in transforming support experiences with the latest AI technologies and be part of a team that values creativity, innovation, and user-centric design.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Design Components
Contributes to the use and adoption of latest design system (e.g., content templates, icons, form design, user-interface [UI] controls, navigation models, design trends) updates in the industry and/or making a case for acquiring the system.
Ensures products are aligned with company-wide systems.
Helps others use the system and drives consistency and alignment within the team.
Product Design
Generates and is able to lead ideation solutions for complex products (e.g., involving many constraints, needing workarounds, requiring holistic view of interconnected systems) to improve product designs.
Utilizes a variety of perspectives when ideating (e.g., business, experience, technology). Synthesizes complex ideation solutions to a concise articulation of user wants and subsequent solutions. Facilitates enrollment for an ideation exercise as part of a design sprint.
Estimates individual schedule(s), and creates schedules and planning systems across teams. Defines and prioritizes product plans. Begins to demonstrate intuition for product design needs.Creates clarity for other members of the team. Begins influencing the prioritization of the product backlog. Identifies needs that are not spoken and includes them in end-to-end design plan and process. Considers multiple factors such as user insights and business needs, and begins to translate needs into product plans. Develops a synthesis of user insights and compares with data to identify larger issues that may not be apparent for user desires. Collaborates with product owners and development team members to shepherd end-to-end experiences from concept to ship for products.
Creates wireframes, journey maps, user jobs and scenarios, task flows, and personas in support of interaction designs for hardware and/or software-based experiences. Architects a system others can plug into. Conceptualizes and delivers artifacts at various levels of fidelity. Contributes to and begins to lead development and enhancement of product user experience via creation of interaction models and detailed designs for new and existing product features while serving as a liaison between users and products. Ensures that the designs of the products allow the user to complete the desired functions in the best possible manner.
Builds prototypes or larger feature areas (e.g., large scale, involving coordination of multiple groups, higher cost) for new products as efficiently as possible. Presents to teams (e.g., Design and Engineering) and/or customers to receive feedback and understand user needs. Uses digital and physical tools to demonstrate design to stakeholders and then gauge customer perceptions. Advocates for prototyping. Leverages prototyping frameworks in accordance with company's brand and guidelines, and invents/improves guidelines when existing guidelines are unclear. Recommends best-in-class tools.
Produces visual designs from concept to delivery. Contributes to and begins to mentor members and provides feedback on the design system and creative visual design process. Creates a variety of visual design documents including mood boards, storyboards, creative briefs, three-dimensional (3D) models, product renderings/visualizations, color and materials design, motion studies, iconography, illustrations, layouts, and redlines for a set of products, tools, and/or services. Advocates for and oversees brand adherence and promotion of inclusivity principles.
Interacts with Engineering for successful design implementation, and performs question-and-answer forums (QAs) to help them ensure "pixel perfect" or detailed designs. Works with developers to iterate further on designs during implementation to ensure optimal designs. Demonstrates ability to challenge limitations, negotiate with Engineering, adjust Engineering schedules, find alternatives, and make cases for designs to be implemented in a certain way.
Leadership
Provides guidance to the team of product designers. Ensures full understanding of the original design and vision, and links to established problem and/or goal. Begins to mentor designers in specific areas of expertise. Influences those outside of design. Interviews and screens candidates.
Communication and Collaboration
Communicates with cross-disciplinary teams inside and across studio(s) through all stages of design and development. Owns communication for what one is doing in a proactive way. Identifies which mode of communication should be used. Manages tonality, being respectful, inclusive, etc. Communicates up and out to leaders.
Communicates a compelling, convincing product story to a specific audience. Shares stories to leaders and adjusts narrative depending on the audience.
Works with creative team members, program managers, and developers (e.g., the triad/quad) to define and iterate on new and existing product features. Collaborates with, creates, and helps the team deliver product design results while also guiding the team's newer members. Begins to influence stakeholders across a few disciplines (e.g. Product, Engineering, Data Science). Ensures that voice is needed, sought out, and asked for to promote optimal product designs. Connects dots between teams to enable collaboration, identifying opportunities to build on the work of others and leverageprevious work.
Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)
Qualifications
Required Qualifications:
Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design
OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design
OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems)
Preferred Qualifications:
6+ years of experience shipping games or products and/or delivering to customers as a result of an end-to-end design process.
6+ years experience shipping products, services, or games and/or delivering to customers as a result of an end-to-end design process.
Experience with design systems.
Comfortable with being the voice of design, evangelizing design and working closely with stakeholders.
Experience with experimentation.
1+ year experience designing conversational support experiences OR conversational Generative AI experiences, incorporating Large Language Models into features, designing and testing meta prompts.
Product Design IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until Aug 5, 2024.
#CSE
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
As a
Senior Product Designer
in the Customer Success Engineering team, you will lead the design efforts to reimagine support experiences by leveraging user experience advances made possible by large language models. Your role will be critical in shaping the future of customer support, creating intuitive and efficient user experiences that harness the power of AI to deliver support.
Our agile environment will be a good fit for you if you are:
Thoughtful
: Deliberate and thoughtful in your design choices, with the ability to articulate your thinking across a cross-functional team.
Persuasive
: Socially intelligent and persuasive, capable of driving insightful conversations and integrating feedback effectively.
Tradeoff Translator
: Skilled at creating and communicating different design options and their trade-offs within the context of business objectives.
Facilitator
: Experienced in facilitating collaboration and bringing diverse ideas to the table.
An online design portfolio is important for this role, both in terms of demonstrating your experience and as an example of your ability to create a compelling design presentation. Showcase your experience in user experience (UX) and interaction design, particularly where simplicity and ease of use were a major concern. We’d like to see a diversity of projects but be careful that your portfolio doesn't get scattered or overly long—focus on curation and quality to choose a solid collection of outcomes and design intermediaries and deliverables (especially flows, mockups, and prototypes), and be sure the portfolio demonstrates the design and thought process behind each image.
Join us in transforming support experiences with the latest AI technologies and be part of a team that values creativity, innovation, and user-centric design.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Design Components
Contributes to the use and adoption of latest design system (e.g., content templates, icons, form design, user-interface [UI] controls, navigation models, design trends) updates in the industry and/or making a case for acquiring the system.
Ensures products are aligned with company-wide systems.
Helps others use the system and drives consistency and alignment within the team.
Product Design
Generates and is able to lead ideation solutions for complex products (e.g., involving many constraints, needing workarounds, requiring holistic view of interconnected systems) to improve product designs.
Utilizes a variety of perspectives when ideating (e.g., business, experience, technology). Synthesizes complex ideation solutions to a concise articulation of user wants and subsequent solutions. Facilitates enrollment for an ideation exercise as part of a design sprint.
Estimates individual schedule(s), and creates schedules and planning systems across teams. Defines and prioritizes product plans. Begins to demonstrate intuition for product design needs.Creates clarity for other members of the team. Begins influencing the prioritization of the product backlog. Identifies needs that are not spoken and includes them in end-to-end design plan and process. Considers multiple factors such as user insights and business needs, and begins to translate needs into product plans. Develops a synthesis of user insights and compares with data to identify larger issues that may not be apparent for user desires. Collaborates with product owners and development team members to shepherd end-to-end experiences from concept to ship for products.
Creates wireframes, journey maps, user jobs and scenarios, task flows, and personas in support of interaction designs for hardware and/or software-based experiences. Architects a system others can plug into. Conceptualizes and delivers artifacts at various levels of fidelity. Contributes to and begins to lead development and enhancement of product user experience via creation of interaction models and detailed designs for new and existing product features while serving as a liaison between users and products. Ensures that the designs of the products allow the user to complete the desired functions in the best possible manner.
Builds prototypes or larger feature areas (e.g., large scale, involving coordination of multiple groups, higher cost) for new products as efficiently as possible. Presents to teams (e.g., Design and Engineering) and/or customers to receive feedback and understand user needs. Uses digital and physical tools to demonstrate design to stakeholders and then gauge customer perceptions. Advocates for prototyping. Leverages prototyping frameworks in accordance with company's brand and guidelines, and invents/improves guidelines when existing guidelines are unclear. Recommends best-in-class tools.
Produces visual designs from concept to delivery. Contributes to and begins to mentor members and provides feedback on the design system and creative visual design process. Creates a variety of visual design documents including mood boards, storyboards, creative briefs, three-dimensional (3D) models, product renderings/visualizations, color and materials design, motion studies, iconography, illustrations, layouts, and redlines for a set of products, tools, and/or services. Advocates for and oversees brand adherence and promotion of inclusivity principles.
Interacts with Engineering for successful design implementation, and performs question-and-answer forums (QAs) to help them ensure "pixel perfect" or detailed designs. Works with developers to iterate further on designs during implementation to ensure optimal designs. Demonstrates ability to challenge limitations, negotiate with Engineering, adjust Engineering schedules, find alternatives, and make cases for designs to be implemented in a certain way.
Leadership
Provides guidance to the team of product designers. Ensures full understanding of the original design and vision, and links to established problem and/or goal. Begins to mentor designers in specific areas of expertise. Influences those outside of design. Interviews and screens candidates.
Communication and Collaboration
Communicates with cross-disciplinary teams inside and across studio(s) through all stages of design and development. Owns communication for what one is doing in a proactive way. Identifies which mode of communication should be used. Manages tonality, being respectful, inclusive, etc. Communicates up and out to leaders.
Communicates a compelling, convincing product story to a specific audience. Shares stories to leaders and adjusts narrative depending on the audience.
Works with creative team members, program managers, and developers (e.g., the triad/quad) to define and iterate on new and existing product features. Collaborates with, creates, and helps the team deliver product design results while also guiding the team's newer members. Begins to influence stakeholders across a few disciplines (e.g. Product, Engineering, Data Science). Ensures that voice is needed, sought out, and asked for to promote optimal product designs. Connects dots between teams to enable collaboration, identifying opportunities to build on the work of others and leverageprevious work.
Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)
Qualifications
Required Qualifications:
Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design
OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design
OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems)
Preferred Qualifications:
6+ years of experience shipping games or products and/or delivering to customers as a result of an end-to-end design process.
6+ years experience shipping products, services, or games and/or delivering to customers as a result of an end-to-end design process.
Experience with design systems.
Comfortable with being the voice of design, evangelizing design and working closely with stakeholders.
Experience with experimentation.
1+ year experience designing conversational support experiences OR conversational Generative AI experiences, incorporating Large Language Models into features, designing and testing meta prompts.
Product Design IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until Aug 5, 2024.
#CSE
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .