Client Marketing Manager

DescriptionLocation: This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.Who we areFounded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors.We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.About the roleThe Client Marketing Manager will be responsible for developing, executing and managing marketing strategies to support Quantum Health's client engagement, retention and growth efforts. This role involves collaborating with the Client Engagement Group and other internal leaders to ensure that marketing initiatives align with client needs and company objectives. The ideal candidate will have a strong background in B2B marketing, client management and healthcare/benefits.The work is both strategic and tangible, creating and executing marketing tools and programs that are direct to clients and enable our client teams to thrive. As a strategic marketer, you know that driving engagement, retention and growth depends on you to be informed, curious and able to measure the impact of our efforts. You've spent enough time inside the healthcare/benefits industry to understand our buyers and serve them with effective marketing and communications.As a natural collaborator and promoter, you understand how to work with peers in Digital, Corporate Communications, Product Marketing, Events, Content, Creative and Project Management to deliver strategic marketing programs. You're a strong self-starter that thrives in a fast-paced environment, and share our team's "can do" energy, a strong commitment to quality and experience writing and editing communications.What you'll doMarketing strategy and execution: Create comprehensive marketing plans that align with client engagement, retention and growth objectives and Quantum Health's strategic goals.Design and execute multi-channel marketing programming, including digital marketing, email marketing, content marketing, events and more.Utilize market and client insights to inform marketing strategies and content to ensure they are relevant and effective.Collaborate with the creative, events and digital teams to develop and maintain marketing materials that resonate with target audiences and support client marketing objectives.Utilize data-driven insights to optimize marketing efforts and improve effectiveness.Create playbooks, templates and tools to provide scalable support across the Client Engagement Group.Support the specific needs of strategic clients as needed.Collaboration and coordination: Work closely with internal teams, including Client Engagement, Product, Events and Operations, to ensure alignment and coordination of efforts.Participate in cross-functional projects to enhance client satisfaction, support enablement needs for the Client Engagement team, improve overall marketing effectiveness and address any issues or concerns promptly and effectively.Program measurement and maintenance: Monitor and analyze the performance of marketing campaigns and initiatives, using the learnings to continue to evolve the client marketing strategy.All other duties as assigned.What you'll bringEducation: Bachelor's degree in marketing, business, communications or a related fieldAt least five years of related experience, ideally in B2B or B2B2C marketing and/or communications rolesHealthcare, insurance or employer-sponsored benefits experience strongly preferredStrong understanding of marketing principles and practices, including the ability to interpret data and make data-driven decisionsExcellent project management skills with the ability to manage multiple projects simultaneouslyExceptional communication and interpersonal skills.Able to thrive in a dynamic, rapidly evolving organizationProficient in Microsoft Office, particularly Outlook, PowerPoint and ExcelWorking knowledge of GenAI tools, Salesforce, HubSpot and project management toolsAble to occasionally travel, up to 10%Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.--#LI-AK1 #LI-Hybrid

What's in it for you

Compensation:

Competitive base and incentive compensationCoverage:

Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.Retirement:

401(k) plan with up to 4% employer match and full vesting on day one.

Balance:

Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.Development:

Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.Culture:

Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.Environment:

A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should knowInternal Associates:

Already a Healthcare Warrior? Apply internally through Jobvite.Process:

Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.Diversity, Equity and Inclusion:

Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer .Tobacco-Free Campus:

To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.Compensation Ranges:

Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.Sponsorship:

Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.Agencies:

Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation:

Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.Recruiting Scams:

Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.