User Experience Strategist I/II

OverviewTo provide assistance and aid in the formulating of user-centered design strategies and solutions for digital experiences and initiatives using consumer insights and inputs gathered from research, psychology, and user experience (UX) best practices. Change agent within organization. To assist peers with research and design thinking workshops. Works under supervision from higher level peers and/or leadership on moderately complex projects and analysis.ResponsibilitiesAid in the synthesizing of moderately complex user data from various sources, providing deliverables and support to lead strategistsAnalyze the user experience by evaluating the experiences end-to-end, seeking out opportunities for improvementApply moderate analysis in support of member research and intelligence team (MRID) efforts with qualitative and quantitative user research in support of projects to formulate digital solutionsAssist business partners and researchers, designers, and experience owners to solve basic to moderately complex user experience problems and deliver resultsAssist lead strategists with the development of UX strategies spanning multiple channels, touchpoints, and contextsAssist with defining project objectives - vision and strategyBuild relationships that help the user experience design definition effort succeedCollect and assimilate customer data to assist with guiding user experience and design strategiesOriginate new concepts, strategies or innovative approaches to user experiences and designsParticipate in the development and maintenance of experience and journey maps throughout life cycle of projectsParticipate in design thinking workshops, experience and journey mapping workshops, and alignment activities with cross functional teams and leadership that enable the creation of a shared empathy, vision and alignment for specific experience strategies and tacticsSupport basic to moderately complex projects and research initiatives within the business unit and/or across the organizationSupport user experience teams with assignments across work streamsOther duties as assignedQualificationsExperience in managing multiple priorities independently and/or in a team environment to achieve goalsExperience in researching, compiling, and documenting data, business processes, and workflowExperience interpreting requirements into executable design solutionsWorking knowledge of and/or experience with mapping of ecosystems, experiences, customer journeys, and service blue printsWorking knowledge of and/or experience with design thinking principles and techniquesWorking knowledge of agile methodologiesWorking knowledge of best practices for web and mobile-based content, tools, and formsWorking knowledge of design fundamentals, such as color theory, typography and compositionWorking knowledge of the processes of sketching, conceptual design, wireframing, prototyping, and usability testingWorking knowledge of user centered design principles, visual design, user behavior and interaction modelsEffective cross-group collaboration and persuasion skillsEffective organizational, planning and time management skillsEffective research, analytical, and problem solving skillsEffective skill exercising initiative and using good judgment to make sound decisionsEffective skill in using data communications and storageEffective skill maintaining accuracy with attention to detail while meeting deadlinesEffective verbal and written communication skillsEffective word processing and spreadsheet software skillsDesired QualificationsExperience in Graphic Design, User-Centered Design/Human-Computer Interaction, Design Thinking, or the equivalent combination of education, training, and experienceKnowledge of web, mobile and application designHuman Factors Institute Certified AnalystDesign Thinking CertificationHours:

Monday - Friday, 8:00AM - 4:30PMLocation:

820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602Salary:

Level I - $28.71 - $43.95 hourly | Level II - $32.17 - $50.58 hourlyAbout UsYou have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.